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Chapter 2: Are you prepared to launch your VOC Program?

Nandkishor Tripathi
Tanuj Diwan
Who should attend?
Customer Experience Manager
Customer Support Professional
Customer Success Manager
Marketing Manager
Product Manager
About the Webinar

In this episode of the ‘Experience talk: Voice of Customer and Employee’, Tanuj Diwan – Head of Product with Nandkishore Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum talk about

  • how to launch your VPC program
  • set the short term and long term objectives,
  • take ownership of the VOC program,
  • get buy-in from stakeholders,
  • metrics of your VOC program,
  • and finally understand the current state of the problem (Why the problem is happening and which customer segments are getting affected).
About the Speakers
Nandkishor Tripathi
Global Head of Customer Experience at SurveySensum

NK is a passionate Customer Experience Evangelist, a blogger, and an influencer with an overall work experience of over 18 years. He has previously worked with multinational brands like Microsoft, Tesla, Iron Mountain, Autodesk, McKinsey, Fandango, Sequoia, MGM, Verizon, Hulu, and many more and has exposure to multiple segments such as Automobile, Health Care, Retail, B2B, B2C, K12, and Other Education sectors. He has successfully managed complex platform transition, technology implementations, scripting to data processing and has taken leadership roles to optimize processes, increase the level of quality deliverables and increase overall client satisfaction.

Tanuj Diwan
Head of Product at SurveySensum

An enthusiastic leader and a product owner, Tanuj specialize in driving product vision while creating product roadmaps and ensures the priority of high-value requirements in every release to meet and exceed customer expectations. Steering scrum team in daily standups, sprint planning, backlog refinement, sprint demos, and retrospectives, Tanuj values face-to-face communication to collaborate across departments to achieve company goals. He is a futurist, with expertise in identifying opportunities and risk implications of emerging business and technology trends and commercializing promising opportunities.

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