Pricing
[Affordable and upfront cost (No surprises/hidden costs)]
|
Yes
|
Expensive pricing with additional hidden fees
|
Implementation Support
[Free help provided to set up and integrate software]
|
Yes
|
Additional costs - uses third party |
Support Responsiveness
[Highly responsive, 2-hour SLA]
|
Yes
|
Slow and often delayed |
User Experience
[Ease of use and navigation of the software]
|
Yes
|
Complex, requires training
|
Customization Capabilities
[Flexible to modify and tailor the software to specific needs - with expert support]
|
Yes
|
Limited to premium plans |
In-House Expertise
[Free expert guidance to achieve your objectives]
|
Yes
|
Very expensive and premium |
New Features
[Flexibility to request and implement new functionalities]
|
Yes
|
No |
ROI from VoC
[Capability to measure and achieve positive ROI from VoC programs]
|
Yes
|
No |
Enterprise Support |
4.8
|
4.4
|
Data analysis capabilities |
4.8
|
4.5 |
Enabling Sales |
4.7
|
4.0 |
Enabling Marketing |
4.9
|
4.3
|
Analysis and Insight |
4.9
|
4.5 |
Enabling On-site |
4.8
|
4.3 |
Pricing Flexibility |
5.0
|
4.2 |
Ease of Integration using Standard APIs and Tools |
4.4
|
0.0 |