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Privacy Policy

1. Introduction

This Privacy Policy applies to all the products, services, websites and apps offered by NeurosensumInternational Pte Ltd, PT Neurosensum Technology International, Neurosensum International India Private Limited and their affiliates (collectively “Neurosensum”), except where otherwise noted. We refer to those products, services, websites, and apps collectively as the “services” in this policy. Unless otherwise noted, our services are provided by Neurosensum International Pte Ltd inside of Singapore, by PT Neurosensum Technology International inside of Indonesia, and by Neurosensum International India Private Limited everywhere else.

References to “data” in this Privacy Policy will refer to whatever data you use our services to collect, whether it be survey responses, data collected in a form, or data inserted on a site hosted by us – it’s all your data! Reference to personal information or just information, means information about you personally that we collect or for which we act as custodian.

If you want to identify your data controller please see the “Who is my data controller” section below.

2. Information we collect

2.1 Who are “you”?

We refer to “you” a lot in this Privacy Policy. To better understand what information is most relevant to you, see the following useful definitions.

Creators: You hold an account within a Surveysensum service and you either directly create surveys, forms, applications, or questionnaires or you are collaborating on, commenting on, or reviewing surveys, forms, applications, or questionnaires within an account.

Respondents: You have received a survey, form, application, or questionnaire powered by a Surveysensum service.

Website Visitor: You are just visiting one of our websites because you are Curious!

2.2 Information we collect about you.

  • Contact Information (for example an email address).

You might provide us with your contact information, whether through use of our services, a form on our website, an interaction with our sales or customer support team, or a response to one of Surveysensum’s own surveys.

  • Usage information

We collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, what you buy and so on.

  • Device and browser data

We collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, device ID/MAC address, system and performance information, and browser type. If you are on a mobile device, we also collect the UUID for that device.

  • Information from page tags

We use first party and third-party cookies and tracking services that employ cookies and page tags (also known as web beacons to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by Surveysensum or by users through our services also include page tags that allow the sender to collect information about who opened those emails and clicked on links in them. We provide more information on cookies below and in our Cookies Policy.

  • Log Data

Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.

  • Referral information

If you arrive at a Surveysensum website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.

  • Information from third parties and integration partners.

We collect your personal information from third parties where, for example, you give permission to those third parties to share your information with us or where you have made that information publicly available online.

If you are a Creator, we will also collect:

Account Information

  • Registration information

You need a Surveysensum account before you can use Surveysensum services. When you register for an account, we collect your first and last name, username, password and email address. If you choose to register by using a third-party account (such as your Google or Facebook account), please see “Information from third parties” below.

  • Billing information

If you make a payment to Surveysensum, we require you to provide your billing details, a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). If you provide a billing address, we will regard that as the location of the account holder to determine which Surveysensum entity with whom you contract and the sales tax, if applicable, to be applied to your purchase.

  • Account settings

You can set various preferences and personal details on pages like your account settings page. For example, your default language, time zone and communication preferences (e.g. opting in or out of receiving marketing communications from Surveysensum).

 

Use of some of our services will also result in us collecting the following data on your behalf:

  • Address book information

We may allow you to import email addresses and other contact information so you can easily invite people to take your surveys or fill in your form via our collectors. We don’t use this data for our own purposes or contact anyone, except at your direction.

  • Survey/form/application data

We store your survey/form/application data (questions and responses) for you and provide analysis tools for you to use with respect to this data.

  • Profile information

When you sign up for our services you are asked to provide us with information about yourself and to give us more detailed insights into who you are.

 

3. How we use the information we collect

  • Creators

We process personal data about you either with your consent or in order to:

  • Fulfill our contractual responsibility to deliver the services to you
  • To pursue Surveysensum’s legitimate interests of:
    • improving service experience; and
    • developing new products and service features.

In each of the instances where we describe how we use your data in this privacy policy, we have identified which

of these grounds for the processing, we are relying upon.

You have consented to us using certain types of tracking and third-party cookies on our websites. We use:

 

  • Cookies and Similar Technology

We or third-party data and advertising platforms that we work with may use or combine multiple technologies, such as cookies, page tags, mobile identifiers and IP addresses to infer users’ common identities across different services and multiple devices such as tablets, browsers, and mobile phones. We may do so, for instance, to tailor ads to users, to enable us to determine the success of our advertising campaigns and to improve upon them. These third-party data and advertising platforms may sometimes use data that we provide to them in order to improve their technologies and their ability to match common devices to users. We also may also use this technology to allow a Creator to measure the performance of their email messaging and to learn how to improve email deliverability and open rates.

More details: The above data and techniques are used for personalized marketing, analytics, and related purposes. To learn more about interest-based advertising and how to opt-out of it. We use this data to personalize online marketing campaigns to be relevant to you and your interests in our services. By clearing your cookies in your browser settings, you will no longer see personalized messages in this way but you continue to see ads over the internet that are not based on the information you provided to Surveysensum.

We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this Privacy Policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

  • Contact Information

We use contact information to respond to your inquiries, send you information as part of the services, and send you marketing information (for as long as you do not opt-out)

More details: We use your email address to send you marketing (newsletters) unless you indicate a preference to opt-out and for general updates on your account. You can opt out of marketing communications at any time by clicking on the “unsubscribe” link in them and changing the relevant setting on My account page.

  • How you use our services

We use information about how you use our services to improve our services for you and all users

More details: We collect information about the types of surveys/forms/applications you create (e.g. HR surveys), the types of plans you purchase and your account transactional behavior to build a profile about you so as to help direct you and your organization to other relevant features and services we offer and help you in using our services, for example by making recommendations for you to optimize use of our services.

  • Device and browser data

We use device data both to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address.

More details: We collect this to help us improve your service experience through a specific device/browser by optimizing how the website looks in a particular browser, how your screen brightness affects your experience and to ensure the service operates optimally and as it should on different devices and browsers.

  • Log data

We use log data for many different business purposes to include:

  • To monitor abuse and troubleshoot
  • To create new services, features, content or make recommendations
  • To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services
  • To fix bugs and troubleshoot product functionality

More details: Your IP address is used to determine where an unknown/unauthorized access may have occurred in your account (abuse monitoring).

  • Referral information

We use referral information to track the success of our integrations and referral processes.

  • Third parties and integrations
  • We collect and use information from third parties and integration partners to
  • Ensure you can sign-up to our service from a third-party integration like Facebook/LinkedIn/Microsoft/Google/SSO
  • To personalize our services for you
  • Ensure you can use our service in conjunction with other services

 

  • Service and Marketing uses
  • We combine information about you from third-party sources with information we hold about you to create a user profile, which will help us to make our sales and marketing efforts more relevant to you and to personalize and improve your service experience.
  • Machine learning. We use machine learning techniques on certain data in order to provide users with useful statistics and more relevant insights from the data they have collected using our services and to optimize our marketing campaigns and for fraud detection. For example, if you have used open text questions in a survey, our machine learning may provide you with useful insights into the trends in responses to that question in our Analyze survey tool
  • To manage our services we will also internally use your information and data, for the following limited purposes:
    • To enforce our agreements where applicable
    • To prevent potentially illegal activities
    • To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud
    • Legal uses

To respond to legal requests or prevent fraud, we may need to use and disclose information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond

We collect and use the following on the basis that we have to use this information in order to fulfill our contract with you:

  • Your Account Information

We need to use your account information to run your account, provide you with services, bill you for our services, provide you with customer support, and contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, a welcome email when you first register). You cannot opt out of these communications since they are required to provide our services to you

  • Your Profile

We process other aspects of your account information (like the personal information you provide about your job, your job title, and your marketing preferences) as well as information obtained from public sources, for legitimate interests like providing you with a personalized experience and relevant and useful marketing information as well as to make other product, feature and service recommendations to you and your organization to optimize use of the services we offer

You can object to us using your information as described above but in some cases, our ability to fully and properly provide our services to you may be impacted if you do not want us to collect or use the above data

In relation to Survey Data

  • Your Data

We also use survey questions and responses on an aggregated and anonymized basis as described in this Privacy Policy. We will never sell individual response data or identify/contact individual respondents except on your request or where required by law. Feature descriptions will identify where this is feature linked. In some cases you can avoid the use of your questions/responses in this way by simply choosing not to use a feature or by indicating your preferences in your account.

  • Respondent

We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this Privacy Policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected

Cookies (to include page tags)

We collect information using cookies when you take a survey. These cookies are used to ensure that the full functionality of our survey service is operational, to ensure the survey operates appropriately and optimally. After completion of a survey, in most cases, you will be re-directed to our website and treated as a website visitor where other cookies may be used so you should read our Website Visitor section if this is of interest to you.

Contact Information.

We only use contact information to respond to an inquiry which you, as a Respondent, submit to us.

How you use our services (applicable to survey Respondents only).

We use information about how you use our services to improve our services for you and all users.

Device and browser data.

We use device data both to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address

  • Log data.

We use log data for many different business purposes to include:

  • To monitor abuse and troubleshoot.
  • To create new services, features, content or make recommendations.
  • To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services.
  • To fix bugs and troubleshoot product functionality.
  • Third parties and integrations.

We will collect and use information from third parties and integration partners to facilitate Creators in sending surveys/forms/applications/questionnaires to you.

  • Machine learning.

We will use machine learning techniques on response data, metadata (as described above) and cookie data, in order to provide Creators with useful and relevant insights from the data they have collected using our services, to build features, improve our services, for fraud detection and to develop aggregated data products. You can read more about this in relation to surveys below.

  • To manage our services we will also internally use your information and data, for the following limited purposes:
    • To enforce our agreements where applicable.
    • To prevent potentially illegal activities.
    • To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
  • Legal uses.

To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

Use of survey responses (Surveysensum surveys)

In general survey responses to Surveysensum surveys are controlled and managed by the Creator (the person who sent or deployed that survey). In those instances, Surveysensum is only processing those responses on behalf of the Creator.

Creator and Respondent trust is paramount to everything we do and so when we do use data about Respondents, we put Creators and Respondents first. When we do analysis of response data we only do so once we have ensured the anonymity of individual respondents (by aggregating and anonymizing the data).

Our goal is to improve the user experience across Surveysensum survey services while maintaining the confidentiality and privacy of responses.

We go into more detail below on how Surveysensum uses survey data. A Creator has some controls over how we use responses in their Account settings and may have turned off our ability to apply machine learning to responses where it is feature linked.

Surveysensum uses data in the ways described below, for our legitimate interests as described in this section:

The data impacted by this section includes:

  • Survey type, question type and responses (at an aggregated and anonymized level only)
  • Device data
  • Log data

Surveysensum will use automated processes and machine learning, to analyze survey responses, which in turn helps us to:

  • Aggregate response data and activity: We will aggregate responses, activity and behavior of Respondents so that we can identify trends, build product features that optimize responses, make product recommendations and provide guidance on which products and services work best in different scenarios. These product features also provide feedback and recommendations to increase response rates. For an example of this check out how Surveysensum Genius works.
  • Extract and analyze usage patterns: By understanding response data and Respondent interaction in different types of surveys we can:
    • improve our services and ease of use: for example, we might identify when respondents prefer multiple choice versus open text questions and make predictive response suggestions when certain question types are selected. We might also use this data to help improve analysis of responses,
    • undertake personalization for survey Creators and Respondents (for example by customizing the page on our website which a Respondent sees at the end of a survey. If a Respondent does not want to be included in this personalization they can clear the cookies in their browser settings after taking a survey,
    • improve user experience (for example, by collecting and using device and browser information from Respondents to improve how our survey service operates on those devices and in those browsers), and
    • identify insightful data trends (which never identify any individuals).
  • Visitor

 We process personal data about you where:

  • You have consented or;
  • Surveysensum’s legitimate interests of:
    • improving service experience; and
    • developing new products and service features.

In each of the instances where we describe how we use your data in this Privacy Policy, we have identified which of these grounds for processing we are relying upon.

When you have consented we collect and use the following information about you:

  • Contact Information.

We use contact information to respond to your inquiries, send you information as part of the services, and send you marketing information (as long as you have agreed to this at the point of providing your information and for as long as you do not opt-out).

  • Cookies and similar technology.

We or third party data and advertising platforms that we work with may use or combine multiple technologies, such as cookies, page tags, mobile identifiers and IP addresses to infer users’ common identities across different services and multiple devices such as tablets, browsers, and mobile phones. We may do so, for instance, to tailor ads to users, to enable us to determine the success of our advertising campaigns and to improve upon them. These third party data and advertising platforms may sometimes use data that we provide to them in order to improve their technologies and their ability to match common devices to users.

As a result of the above data we collect, we also carry out the following processing for legitimate business interests pursued by us:

  • Profiling

We combine information about you from third-party sources with information we hold about you to create a user profile, which will help us to make our sales and marketing efforts more relevant to you and to personalize and improve our marketing campaigns and website experience.

  • Machine learning.

We use machine learning techniques on certain data in order to optimize our marketing campaigns.

We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this Privacy Policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal information of all users is respected and protected.

  • Device data.

We use device data both to troubleshoot problems with our service and to make improvements to it. We also infer your geographic location based on your IP address. Some examples relevant to you:

  • How you use our services.

We use information about how you have interacted with our websites to improve our website services for you and all users. Some examples relevant to you:

  • Log data.

We use log data for many different business purposes to include:

  • To monitor abuse and troubleshoot.
  • To track your preferences and create new services, features, content or make recommendations personalized for you.
  • To track behavior at the aggregate/anonymous level to identify and understand trends in the various interactions with our services.
  • To fix bugs and troubleshoot product functionality.
  • Referral information.

We use referral information to track the success of our integrations and referral processes.

  • To manage our services we will also internally use your information and data, for the following limited purposes:
    • To enforce our agreements where applicable.
    • To prevent potentially illegal activities.
    • To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
  • Legal uses.

To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

4. Information you share

 Many of our services let you share information with others. Remember that when you share information publicly, it can be indexable by search engines. Our services provide you with different options on sharing and deleting your content but we cannot delete content from search engines, so you need to be careful about the information you make public.

5. Information we share

 We do not share your information or data with third parties outside Surveysensum except in the following limited circumstances:

  • If you are a Creator that is part of a team plan or Enterprise plan using Surveysensum, your account information and data will be shared with the primary administrator(s) and your survey data may also be visible to other members in your team with whom you share your surveys or with whom you collaborate. Your administrator(s) will be able to view your account data, change your passwords, suspend, transfer or terminate your account or restrict your settings. Please refer to your organization’s internal policies if you have questions about this.
  • If your organization has purchased an Enterprise account and you are using an email address on a domain owned by your employer or organization linked to your individual account, you may be asked to migrate to the Enterprise Account and your email address, name and account data will subsequently be visible to the primary administrator for that account once you have been migrated. You may be notified in advance of this migration and given an opportunity to change the email address linked to your account if you are not using your account for business purposes.
  • To help us provide certain aspects of our services we use our affiliates and trusted key partners – in particular, we engage third parties to:
    • facilitate our email collectors for sending surveys by email to Respondents.
    • facilitate customers in making payments.
    • deliver and help us track our marketing and advertising content.
    • help us track website conversion success metrics.
    • manage our sales and customer support services to you.

We enter into confidentiality and data processing terms with partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.

  • On your instructions, we share your information or data if you choose to use an integration in conjunction with Surveysensum services, to the extent necessary to facilitate that use.
  • We also may have to share information or data in order to:
    • meet any applicable law, regulation, legal process or enforceable governmental request.
    • enforce applicable policies, including investigation of potential violations.
    • detect, prevent, or otherwise address fraud, security or technical issues.
    • protect against harm to the rights, property or safety of our users, the public or to Surveysensum and/or as required or permitted by law.
    • facilitate a sale, merger or change in control of all or any part of our company or business or in preparation for any of these events.

6. Cookies

 We and our partners use cookies and similar technologies on our websites. We use certain cookies, as described in our Cookies Policy and here in our Privacy Policy, that you agree to when you use our sites and, in the case of some cookies, for legitimate interests of delivering and optimizing our services (where the cookie delivers essential functionality). Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies and similar technologies for several reasons:

  • To gather metrics about your survey taking experience.

For example, we will collect data about the number of clicks it took Respondents to complete a survey, whether they left and returned to a survey, whether they skipped parts of a survey and how long it took to complete the survey and other details about the survey taking. However, this information is collated and kept at an aggregated and anonymized level only.

  • To make our site easier to use.

Creators if you use the “Remember me” feature when you sign into your account, we store your username in a cookie to make it quicker for you to sign in whenever you return to Surveysensum.

  • For security reasons.

We use cookies to authenticate your identity and confirm whether you are currently logged into Surveysensum or determine if an incident impacts you.

  • To provide you with personalized content.

We store user preferences, your default language, device and browser information, your profile information which includes, the level of usage of service and the web-pages on our site which you visit, so we can identify you across devices and personalize the content you see.

  • To improve our services.

We use cookies to measure your usage of our websites and track referral data, as well as to occasionally display different versions of content to you. This information helps us to develop and improve our services (it helps us focus on the parts of the service you seem most interested in) and optimize the content we display to you (which may include marketing content).

  • To advertise to you.

We, or our service providers and other third parties we work with, place cookies when you visit our website and other websites or when you open emails that we send you, in order to provide you with more tailored marketing content (about our services or other services), and to evaluate whether this content is useful or effective. For instance, we evaluate which ads are clicked on most often, and whether those clicks lead users to make better use of our tools, features and services. If you don’t want to receive ads that are tailored to you based on your online activity, you may “opt out” of many of the companies that are involved in such tailoring by going to https://www.aboutads.infohttps://preferences-mgr.truste.com/or, if you’re located in the European Union, at https://www.youronlinechoices.eu. Opting out in this way does not mean you will not receive any ads; it just means that you will not receive ads from such companies that have been tailored to you based on your activities and inferred preferences.

  • Google Analytics.

In addition to the above, we have implemented on our websites and other services certain Google Analytics features that support Display Advertising, including re-targeting. Visitors to our websites may opt out of certain types of Google Analytics tracking, customize the Google Display Network ads by using the Google Ad Preferences Manager and learn more about how Google serves ads by viewing its Customer Ads Help Center. If you do not wish to participate in Google Analytics, you may also download the Google Analytics opt-out browser add-on.

You can choose to remove or disable cookies via your browser settings.

7. Security

For information about security related to our business lines you can speak to a sales representative by completing the form here.

8. Data Retention

If you hold an account with Surveysensum we do not delete the data in your account – you are responsible for and control the time periods for which you retain this data. There are controls in your account where you can delete data at the account level (all data in your account) and at the response level. If you are a Respondent, you will need to ask the Creator how long your responses will be stored in Surveysensum services.

We also describe the expiry periods for cookies on our websites in our cookies policy

9. Safety of Minors

Our services are not intended for and may not be used by minors. “Minors” are individuals under the age of 18 (or under a higher age if permitted by the laws of their residence). Surveysensum does not knowingly collect personal data from Minors or allow them to register. If it comes to our attention that we have collected personal data from a Minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact customer support.

10. Data Transfers and Privacy Shield Certification

Your information and data may be processed in and transferred or disclosed in the Singapore, India and other countries in which our affiliates are located and in which our service providers are located or have servers.

Neurosensumintends to comply with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

When Surveysensum receives personal information under the Privacy Shield and then transfers it to a third-party service provider acting as agent on Surveysensum’s behalf, Surveysensum has certain liability under the Privacy Shield if both (i) the agent processes the information in a manner inconsistent with the Privacy Shield and (ii) Surveysensum is responsible for the event giving rise to the damage. With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Surveysensum is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. In certain situations, Surveysensum may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

11. Changes to our Privacy Policy

We can make changes to this Privacy Policy from time to time. We will identify the changes we have made on this page. In circumstances where a change will materially change the way in which we collect or use your personal information or data, we will send a notice of this change to all of our account holders.

12. Personalized marketing

You can opt-out from direct marketing in your account and we provide opt-out options in all direct marketing emails. Finally, if you do not wish to see personalized marketing content on the web related to our service you can clear the cookies in your browser settings.

13. Who is my data controller?

As mentioned above – all response data at an individual level is controlled by the Creator. Surveysensum can be a data controller of data about Respondents only in very limited ways. To the extent that is the case, we have identified the correct controller below.

For Creators, Respondents, Website Visitors and Panel who are addressed in this privacy policy, your data controller is Neurosensum International Pte Ltd to the extent that it is processing your personal data.

14. Your rights

Some of you (in particular, European users and those whose information we receive under the EU-U.S. Privacy Shield) have certain legal rights to obtain information about whether we hold personal information about them, to access personal information we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request).

Rights which you are entitled to are:

  • Data access rights
  • Right to restrict processing
  • Right of Rectification
  • Right to Erasure (Right to be Forgotten)
  • Right to object to processing
  • Right to withdraw consent; and
  • Data portability rights

15. Exercising your rights

Our Contact Information for Privacy Inquiries

Neurosensum International Pte Ltd

Singapore

support@surveysensum.com