See how SurveySensum works

Delighted is Shutting Down

Switch to SurveySensum - #1 Delighted Alternative

Delighted is sunsetting its platform. If you’re still relying on it for your NPS surveys, it’s time to move. SurveySensum makes switching easy, fast, and fully supported.

Book a Free Migration Call

See how SurveySensum works

Why Are Delighted Users Moving to SurveySensum?

Well, because even though Delighted is closing its doors, customers still expect great CX — and that’s where SurveySensum steps in.

Support That Shows Up

Delighted: Self-service only. Slow or no responses.
SurveySensum:  2-hour SLA with real humans. Dedicated CX experts.

Break Free From "NPS Only"

Delighted: Only NPS, CES, and CSAT. Limited insight.
SurveySensum: Run NPS, CSAT, CES, churn, onboarding, and adhoc surveys — all in one platform.

Predictable, Affordable Pricing

Delighted: Tiered plans. Surprise bill.
SurveySensum: Transparent pricing. No lock-in. No hidden costs.

SurveySensum vs. Delighted

Features

Support Team
  • 2-hour SLA with real humans on all channels
  • Self-service only
Onboarding Assistance
  • Dedicated CX experts to guide setup and adoption till you go-live
Survey Types
  • NPS, CES, CSAT, plus ad-hoc surveys (onboarding, churn, etc.)
  • Only NPS, CES, and CSAT
Survey Templates
  • 50+ expert-designed, editable templates
  • Basic
AI Features
  • SensAI – Co-pilot, Summaries, Smart questionnaire builder
Custom Dashboards
  • Role-based, drag-and-drop customizable dashboards
Text Analytics
  • Advanced AI-powered text analytics
WhatsApp Distribution
  • Built-in, with automation
Real-time Ticketing
  • Auto-ticket generation from detractors to close the feedback loop
  • Only Alerts

The SurveySensum Difference

Here’s what sets us apart – things no one else offers:

End to End
Onboarding

We implement with you, not just hand over the tool.

Built-In Ticketing + Complaint Management

Instantly act on feedback and resolve issues.

Smooth Data
Migration

We implement with you, not just hand over the tool.

Cloud Hosting in
Your Country

We implement with you, not just hand over the tool.

18+ Customers Have Already Switched

With SurveySensum, we were live in 4 days. Qualtrics took weeks just to schedule onboarding.”

CX Manager

Healthcare Provider

It’s not just the price - it’s the speed, support, and flexibility. SurveySensum feels like a true partner.”

VP

Customer Experience

We replaced Qualtrics with SurveySensum. It’s 3x faster, way more human, and support actually cares.”

CX Head

Global HME Brand

With SurveySensum, we were live in 4 days. Qualtrics took weeks just to schedule onboarding.”

CX Manager

Healthcare Provider

It’s not just the price - it’s the speed, support, and flexibility. SurveySensum feels like a true partner.”

VP

Customer Experience

We replaced Qualtrics with SurveySensum. It’s 3x faster, way more human, and support actually cares.”

CX Head

Global HME Brand

Smart Reads for Smarter CX Decisions

Switching from Delighted? Explore These Top 9 Alternatives

Why more teams are moving to platforms that offer better support, more flexibility, and deeper insights.
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Switching from Delighted? Here’s How to Migrate Smoothly

A step-by-step migration guide to help you make the switch – hassle-free and fully supported.
Read More

Delighted Data Migration: No Loss, Full Control

Move your data without compromise. Keep everything – and gain more control in the process.
Read More

Still Evaluating?

Take a live demo or try the product tour. See why more teams are switching from Delighted to SurveySensum every week.
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