The AI-First Customer Feedback Platform Purpose-Built for Banks, Insurance, and NBFCs
Still buried in Excel reports, 3% response rates, and ignored customer feedback? SurveySensum helps BFSI teams finally fix what matters.
The BFSI Customer Feedback Story You Know Too Well...
You run NPS surveys. You collect data. But then reality hits.
We're making the same reports again and again — it's exhausting.
With SurveySensum: Get hierarchical role-based dashboards by branch, region, product.
Every time someone asks 'Why is NPS low here?' — I panic.
With SurveySensum: SensAI Copilot: Just type the question. Copilot scans verbatims, tags, and trends and gives the answer instantly.
Our response rates are stuck at 3%.
With SurveySensum: Surveys go out via SMS, WhatsApp, and Email – with smart deduplication. Tip: You can even ask your agents to prompt customers at the right moment.
Thousands of verbatim – how do we even analyze it?
With SurveySensum: SensAI clusters and summarizes every comment within seconds. You get weekly/monthly insights that highlight what's wrong – and what to fix.
Real Outcomes from Real BFSI Use Cases
See how leading financial institutions are transforming their customer experience
How One of Asia's Largest Digital Lenders Cut NOC Complaints by 60% in 3 Weeks
AI uncovered a simple SMS fix that reduced complaints almost overnight. See how fast insights drive results.
How a Leading Life Insurance Provider Identified and Stopped Misselling Across 150+ Branches
AI pinpointed hotspots, branch dashboards drove action. Discover how data turned into accountability.
How a Leading Asian Financial Company Tripled Its Survey Responses (9% to 24%)
Multi-channel surveys and agent nudges tripled response rates in weeks. Learn how they did it.
How an NBFC Replaced Excel Reports and Lifted NPS by 7 Points
Branch teams got their own live dashboards — no more Excel. See how visibility boosted ownership.
Trusted by Leading BFSI Companies
See how financial institutions are transforming their customer experience
"SurveySensum helped us increase our NPS response rates from 3% to 12% within just 2 months. The AI insights are game-changing."
"We finally understand what our customers are saying. The verbatim analysis saved us 15+ hours per week of manual work."
"The branch-wise dashboards helped us identify our best performing regions and replicate success across 200+ branches."
Built for the Teams Driving Change
We serve teams across BFSI, including:
Heads of Customer Experience
Drive CX strategy with data-driven insights
Marketing Ops & Support Leads
Streamline operations and improve customer satisfaction
Transformation & Strategy Teams
Enable digital transformation with customer feedback
Product & Digital Leaders
Build better products with real customer insights
Ready to Transform Your Customer Experience?
Join 100+ BFSI companies already using SurveySensum to boost their CX game.
15-minute demo • See real results • No commitment required
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