In-App Feedback Tool | SurveySensum

Elevate Your User Satisfaction and Retention Rates with SurveySensum

A real-time in-app feedback tool that helps you

  • Capture User Insights Instantly
  • Enhance User Experience Continuously
  • Identify and Prioritize Feature Requests
  • Measure User Sentiment and Satisfaction
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500+ Companies
8 Million+ Surveys
40+ Countries
100+ Languages
20%
Sales Conversion
15
Point Increase in NPS
25%
Higher Response Rate

Elevate Your User Experience with SurveySensum's Exceptional In-App Feedback Tool

Gather real-time insights, close the feedback loop seamlessly, and cultivate lasting customer relationships—a goal pursued by marketers and product heads, now within your reach!

Create In-App Feedback Surveys Quicker than ever with the Pre-Built Templates

Set up quick and easy In-App Feedback surveys within minutes using our pre-defined templates. Customize it with your brand's name, tailor the follow-up questions, and launch it. Gain valuable insights through relevant questions, access prefab reports dashboard, and integrate seamlessly for closed-loop actions. Simplify customer feedback collection with our intuitive software!

Make Your In-App Feedback Surveys Truly Omnichannel

Optimize your app with a holistic approach to ensure a smooth user experience across various platforms. Integrate feedback mechanisms within the app, on mobile, and across other channels. Boost user satisfaction and engagement by adopting a comprehensive strategy that accommodates diverse user preferences and devices.

Analyze User Feedback
and Sentiments with AI

No more manual coding! Leverage the power of AI-enabled Text analysis that automatically extracts quantitative insights from unprocessed qualitative data. It analyses thousands of verbatim and gives you the top trends and sentiments of customer feedback in real-time.

Close the Feedback Loop and
Resolve User Issues

Analyzing in-app responses is as important as collecting feedback. The innovative automated dashboard displays CSAT and NPS scores, customer behavior, customer sentiments, and top trends in one go. You can also customize the report, filter the data, and share it with the respective store manager or team as required.

Empower Decision-Making with Powerful Dashboards and Actionable Reports

The custom role-based dashboards of our in-app feedback tool help employees in your organization see only the insights they want! They have their own personal dashboard with data corresponding to the requirements and interests of users with that role. And you dont need to do any manual reporting. Just click a button and you have everything you want.

Maximize Your Efficiency with Seamless Integration

Switching from one platform to another can be a hassle! That’s why SurveySensum can easily integrate with your existing systems such as Zendesk, Slack, Salesforce, Hubspot, Freshdesk, and Intercom effectively. Its robust integration technology lets you receive responses on a Slack server, send surveys inside chats on Intercom, and integrate with other CRM applications using open APIs.

DISCOVER THE DIFFERENCE

More than Just an In-App Feedback Tool

Ease of Use

We made sure that the product is so easy to use that you can launch any survey in just 30 minutes and share it with all your customers.
“The best thing about SurveySensum is its simplicity. The user interface is so simple, that it made creating questions very easy, even for a new person.”
Numan Ardhi Nugraha
Product & Customer Insight Indosat

CX Consultation

We understand that you might not have a research team. So, our CX experts analyze the feedback and offer insights to boost your sales and retention.
“Whenever we needed support, you guys were right there. You’re always ready to offer us any kind of expertise that we might ask for.”
James Braun
VP of Quality at Apria Healthcare

Exceptional Support

It's not just the product, our support team comes with it. Wherever and whenever you get stuck, we guarantee to offer 1 hour SLA Support.
“Tools and features can be replicated, but the kind of support and ease that SurveySensum provides is exemplary.”
Siti Amaryllia
Head of CX at Allianz

Don't take our word for it, try it for yourself. It's free!

Frequently Asked Questions

FAQs

A good In-App Feedback Software costs you as per the features you require. Its pricing varies from brand to brand. It’s always better to do a trial version before opting for any software.

For example, a leading In-App Feedback Tool like SurveySensum gives you a free trial and a free version. And its enterprise plan is customized to meet the varying demands of an organization. So try it out first, and if it suits your needs, go for the enterprise plan.
A good in-app feedback tool will consist of responsive features that will help you survey customers on a timely basis, analyze trends, and leverage insightful reports. Here is a list of some of the best in-app feedback tools for your reference.
  • SurveySensum
  • HelpStack
  • Doorbell.io
  • ProProfs Survey Maker
  • SurveySparrow
  • UserVoice
  • Mopinion
8 In-App Survey Best Practices That Actually Work
  • Seamless Integration: Ensure your surveys don't disrupt the user experience within the app.
  • Open-Ended Queries: Incorporate open-ended questions to gather comprehensive and qualitative insights.
  • Friction-Free Engagement: Remove obstacles and encourage user participation with incentives to boost survey responses.
  • Strategic Timing: Send surveys at the right moments, aligning with the user's journey for maximum relevance.
  • Conciseness is Key: Keep surveys brief and focused, with clear, specific, and easy-to-answer questions.
  • Precision in Targeting: Ask questions that are tailored to specific user segments or behaviors to gather more relevant feedback.
  • Visual Appeal: Prioritize visual design to create an aesthetically pleasing and user-friendly survey experience.
  • Continuous Improvement: Test different survey approaches and iterate based on feedback to enhance effectiveness over time.
Here are some in-app survey examples:
  • Customer Satisfaction:
    • Example: "How satisfied are you with your recent experience?"
  • User Experience:
    • Example: "Rate the ease of navigation in our app from 1 to 5."
  • Churn Assessment:
    • Example: "What would prompt you to stop using our app?"
  • User Onboarding:
    • Example: "Did our onboarding process help you get started easily?"
  • Feature Requests:
    • Example: "Are there specific features you wish our app had?"
  • Beta Testing Feedback:
    • Example: "Share any issues you encountered during beta testing."
  • Market Research:
    • Example: "Tell us your preferences through this short survey."
  • User Persona Identification:
    • Example: "Which category best describes your professional role?"
  • Bug Reporting:
    • Example: "Report any glitches or problems you noticed in the app."
These diverse survey types aim to gather valuable insights for continuous improvement.

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You are in charge of your Data

Prioritizing data privacy, our encryption protocols and access management shield your proprietary and business sensitive information.

Your Data is Secure

Best-in-industry authentication protocols with regular vulnerability assessment & penetration tests (VAPT) ensure personalized data moats.

…and it is Protected

Our private server backs up your data in a virtually unlimited storage while following cloud security best practices to ensure data security.