Unlimited users | Unlimited projects | Built-in AI analysis
| End to end implementation
Unlimited users | Unlimited projects |
Built-in AI analysis | End to end implementation
For Companies Serious About Turning NPS & Feedback Into Action
Whether you lead it or we do – our CX plans are built for teams ready to invest in impact, not just insights.
- Most Popular
Managed CX for You
Custom
Everything in Self-Driven CX plus:
- Unlimited responses
-
SensAI Co-Pilot: Your CX Assistant - Unlimited queries
- We’ll migrate all your data from previous platforms
- Hierarchical, role-based dashboards
- Dedicated CX consultant (biweekly/monthly strategy calls)
- We build custom dashboards tailored to your needs
- Post go-live implementation support included
- Monthly or quarterly expert recommendations & insights
- Cloud hosting in your native country
- Enterprise-level Single Sign-On (SSO)
Starter CX
$3,600/Yr
- Up to 12,000 responses/year
- Full implementation support till go-live
- Unlimited users
-
SensAI Questionnaire – Create surveys with one prompt
- Unlimited survey projects
- Survey distribution: Email, WhatsApp, In-App, SMS, via CRM
- Integrations: HubSpot, Slack, Freshdesk, Open APIs
- White-labeled surveys
- Closed-loop feedback system
- Run advanced analysis like crosstabs and breakdowns on your own
- Build your own dashboards
- Global support with response times under 2 hours (NA, EU, Asia time zones)
- Full compliance: HIPAA, GDPR, SOC 2, ISO 27001
- PII anonymization
Self-Driven CX
$6,000/Yr
Everything in Starter CX plus:
- Up to 25,000 responses/year
-
SensAI Co-Pilot: Your CX Assistant - 25 queries
-
SensAI Text & Sentiment Analysis
- 24/7 live chat support
- Integrations: Salesforce, SFTP (Use our built-in tools – no need for your own email provider. Send from your domain)
-
SensAI Insight Reports: Smart summaries with key takeaways
- Need help in getting started? Every plan includes implementation support till go-live.
- With 25 Free Responses And All Features
Fully Equipped from Day One
More Features - Included in Every Plan
SurveySensum is packed with advanced features to help you collect richer feedback, automate workflows, personalize surveys, and analyze trends – without extra tools or manual work.
- Question Types: NPS, CES, CSAT, Ranking, Image Upload, Multiple Choice, Grid/Matrix, Key Drivers, and more
- Conditional Logic: Display logic, carry-forward, custom rules
- Contact Management: Upload contacts via CSV, API, or sync with your CRM
- Survey Reminders: Auto nudges to boost responses
- User Tracking: Unique links, no login required
- Custom Email Domain: Send from your own domain
- Autopilot Scheduling: Auto-send on set schedules
- Email Reminders: Follow-ups for non-responders
- Multi-lingual surveys: Launch surveys in 30+ languages
- Pre-Built Reports: Ready-to-use performance views
- Trends Filter: Segment feedback by trends or time
- Feedback Alerts: Auto-route feedback to the right team
- Personalized Links: Custom survey links per user or campaign
Worried about Implementation? We’ve got you covered!
One-Time, Full-Service Onboarding (Included in Every Plan)
You don’t have to figure it all out on your own. From day one, we’ll help you launch a CX program that works for your business.
What’s included:
- Go-Live Execution
- CX journey understanding
- Recognize which touchpoints to cover for your surveys
- Identifying the right survey questions for your goals
- Setting up branding up your surveys
- Set up your dashboard and TA and close loop
- Workflow and automation setup
- Testing and launch
**This is subjective to your use case.**
Trusted by Teams That Take CX Seriously
Need Extra Help? We’ve Got You.
$50/Hr
Implementation Support
Whether you’re short on time or need expert input, we’re here to help with anything post-launch.
We’ll help with:
- New survey design & deployment
- Crafting effective questions
- Integrating with new platforms
- Dashboard creation, reporting, and insights
$100/Session
CX Consultation
Whether you’re short on time or need expert input, we’re here to help with anything post-launch.
Here’s what we’ll do :
- Review your current CX processes
- Analyze your Voice of Customer (VoC) data
- Deliver a clear action plan to your team
- Optionally, generate monthly insights to keep your CX efforts on track
Need a Custom Plan?
If your goals don’t fit in a box, we’ll build something tailored. Whether you’re scaling, consolidating tools, or launching CX from scratch – let’s build it together.
Companies
+
Surveys
M+
Countries
+
Languages
+
Frequently Asked Questions
What’s the annual cost of your platform?
We offer three plans:
- Starter CX - priced at $3,600/year with 12,000 responses
- Self-Serve CX – priced at $6,000/year with 25,000 responses
- Managed CX – includes advanced features and services
Each plan comes with its own offerings. Please refer to the pricing section for more details, or contact us for a personalized quote based on your needs.
Is the pricing flat or based on usage?
We offer both flat-rate and usage-based plans, depending on your scale and frequency of usage. Let us help you pick the right model.
Can I get pricing for different use cases?
Absolutely. Every business has unique needs and use cases. We can tailor the pricing accordingly.
Do you offer discounts for multi-year commitments?
Yes! Longer commitments come with significant discounts—up to 30% off for 3-year agreements.
Do you offer non-profit or government pricing?
Yes, we offer discounted rates for non-profits and government agencies. Get in touch to see if you qualify.
Does the price include onboarding and implementation?
Yes, onboarding support—including survey setup and team training—is included in all plans. For custom implementations, support is provided until go-live. Post-go-live services may incur additional costs.
Will we get an account manager?
Yes, all enterprise plans include a dedicated Customer Success Manager for personalized support.
Can you help us build a business case for this investment?
Yes. We’ll provide ROI projections, industry benchmarks, and relevant case studies to help you secure internal buy-in.
Is it worth it even if we expect limited responses?
Absolutely. Even a small number of responses—if acted upon—can drive significant improvements in service, retention, and customer satisfaction.
How does your pricing compare to others in the market?
We offer transparent pricing with no hidden fees, tailored support, and more flexibility—something many enterprise platforms don’t provide.
Will this platform help us generate ROI?
Yes. Our platform helps improve customer retention, boost upselling opportunities, and enhance operational efficiency through actionable insights.
Do you offer monthly billing or only annual plans?
We offer annual billing to keep pricing predictable and simple. For enterprise or custom engagements, we can discuss phased or milestone-based payments.
Can we upgrade or downgrade our plan anytime?
Yes, you can upgrade at any time. Downgrades will take effect at the end of your current billing cycle.
What’s your refund or cancellation policy?
We do not offer refunds on annual plans. However, you can cancel your subscription anytime, and your access will continue until the end of the billing period.
Is there a free trial available for all features?
Yes! You can start a one-month free trial with up to 25 responses to explore key features. For full access, including implementation and AI capabilities, book a demo with our team.
Can we pay via purchase order (PO) or bank transfer?
Yes, we support both PO and bank transfers for enterprise plans. Credit card payments are also accepted.
Where will our data be hosted? Can we choose the country?
Yes, we offer cloud hosting in your country to ensure compliance with local data regulations.
Is HIPAA/GDPR/SOC 2 compliance available across all plans?
Full compliance (HIPAA, GDPR, SOC 2, ISO 27001) is included in our Managed CX plans.
How do you handle Personally Identifiable Information (PII)?
We anonymize PII by default. You can enable or disable this setting based on your use case. All PII is encrypted and securely stored.
Do you offer a Data Processing Agreement (DPA)?
Yes, we provide a DPA as part of our enterprise onboarding upon request.
Is the AI Co-Pilot available in all plans or just Managed CX?
AI Co-Pilot is included in the Managed CX plan. It’s ideal for teams that want expert-level assistance on-demand.
Can we set different permission levels for different team members?
Yes, we support hierarchical, role-based access across users, departments, and geographies.
How long does onboarding typically take?
Onboarding usually takes 1–3 weeks, depending on your readiness and use case. Our team supports you every step of the way until go-live.
Can you migrate our historical NPS or CSAT data from other tools?
Yes, we’ll help migrate your data from platforms like SurveyMonkey, Medallia, or Qualtrics—at no additional cost.
Is there a cost for historical data migration?
No, historical data migration is included in all plans as part of onboarding.
What’s your average support response time?
Our average response time is under 2 hours during business hours across North America, Europe, and Asia.
Is there priority support for enterprise plans?
Yes, Managed CX and enterprise clients receive priority support, dedicated consultants, and faster SLAs.
Do you offer a Service Level Agreement (SLA)?
Yes, SLAs are available for enterprise and custom contracts.
Indosat Ooredoo Hutchison
20X More Surveys | 10X Higher Response Rate | $100K Research Cost Saved
"The simplicity of SurveySensum made it easy for even new users to create surveys. Their customer service is exemplary."
Link Net
35% Boost in CSAT | Real-Time Feedback | 24 Hours Saved Monthly
"Email reminders, intuitive dashboards, and outstanding support have helped us uncover network issues faster and elevate the customer experience."
Pine Labs
360° NPS Visibility | NPS & CSAT Uplift | Stronger Product & Sales Strategy
"SurveySensum’s agile, empathetic approach transformed our merchant experience. They’ve become true partners in driving retention."
Bizagi
Launched First-Ever NPS | Embedded a Customer-Centric Culture | Executive Buy-In
"SurveySensum gave us structured feedback and measurable insights, replacing anecdotal inputs. It has truly been a game-changer."
Mercedes-Benz Indonesia
30% Increase in Customer Satisfaction | 60% Survey Cost Saved
"SurveySensum helped us identify every respondent with a low score, share feedback directly with dealers, and improve the experience in real-time. We saved about 70% in survey costs and saw a 30% CSAT boost."
Honda Motor Indonesia
70% Survey Cost Saved | 8–10 Hours Saved Weekly | Real-Time Feedback
"With WhatsApp surveys and real-time data, we now get insights faster and at a lower cost – without compromising quality."
Nissan Motor Indonesia
35% Higher Response Rate | 80% Survey Cost Saved | 80 Hours Saved in Reporting
"We’re getting real-time insights, personalized alerts, and a much better customer response with WhatsApp surveys. It’s a game changer."
Allianz Indonesia
23% Fewer Complaints | +11 NPS Points | 8–10 Weekly Hours Saved
"Tools can be replicated, but the support and simplicity of SurveySensum stand out. We saw fewer complaints and improved our NPS significantly."
Enterprise-Grade Security Your Data. Our Responsibility
We go beyond compliance – to earn your trust.
PII & Brand Masking
Sensitive info is masked before it reaches AI models.
SOC 2 & ISO Certified
Built to meet the toughest data security standards.
GDPR & HIPAA Compliant
Full compliance with healthcare and global data privacy laws.
Let’s Build a CX Program That Actually Works
Talk to our team and see how we help companies like yours go from measurement to momentum.