What is Customer Effort Score: Beginner’s Guide (2024)14 mins read
What is CES or customer effort score? Why should your business care about CES? When to conduct it? Get all the answers in this CES guide for 2024.
Close the Loop Customer Feedback Gather, Learn & Apply8 mins read
You have built an amazing product. You have a sales motion in place to sell it to the world. Customers have started buying it.
The Ultimate Guide to B2B SaaS Customer Retention: From Churn to Champion15 mins read
Your ultimate SaaS customer retention guide is here. Discover strategies and data-driven techniques to retain customers and accelerate your business growth.
An Extensive Guide to Product Feedback: Types, Tools & Examples13 mins read
Know how to leverage product feedback effectively in this guide, to improve your product, increase customer satisfaction, and keep them coming back for more.
Employee Experience: Strategies for Happy and Productive Teams!13 mins read
Dive into our comprehensive employee experience guide for effective strategies to boost employee satisfaction and enhance workplace satisfaction and success.
Customer centricity: Why it should be the center of your business universe13 mins read
Unlock business success with customer-centricity. Explore the key elements of how to build a customer-centric business, measure it, and some future trends
What is Customer Experience Management?13 mins read
Get all your questions about customer experience management (CXM) answered right here. Also, get ready to deliver great CX with SurveySensum. That too for free!
What is NPS Software?8 mins read
Learn everything you need to know about NPS, NPS software, the benefits of NPS, and how to choose the right NPS tool.
The Voice of Customer (VOC): Why your Business Should Listen10 mins read
Imagine the internet to be a huge shopping mall. Do you know whose voice would be the loudest in that mall?
Customer Churn: Why It Happens & How to Reduce It?11 mins read
Customer churn is a reality that spares no one, whether it is the largest, most successful companies or a small startup.
Everything You Need to Know About Customer Feedback!10 mins read
Customer feedback is anything that your customer shares with you after interacting with your business or using your product or service.
An In-depth Guide on Customer Satisfaction: What, Why & More15 mins read
Customers at churn? Identify them by gauging their satisfaction levels by using Customer Satisfaction Surveys – a wholesome guide for you.
How to Enhance CX in Retail With Customer Feedback?15 mins read
Discover how you can use customer feedback to improve retail customer experience.[Includes best practices and trends in 2023]
Step-by-Step Guide: How to Successfully Implement NPS in B2B15 mins read
This extensive Net Promoter Score B2B guide shares 4 easy steps of NPS implementation, tips to improve response rate, and how to close the loop in B2B.
A Guide to Enhance Automotive Customer Experience15 mins read
Struggling with the automotive industry’s pain points? Resolve them by optimizing your automotive customer experience to boost your business revenue and more.
The Ultimate Guide to Survey Templates: From Design to Analysis15 mins read
Save time and resources with pre-designed survey templates and start collecting valuable feedback, analyzing results, and making informed decisions today!
Enhance Your Employee Engagement and Productivity With Pulse Surveys!10 mins read
Learn everything about pulse survey, its advantages, and how to design it. Also, you can boost response rates with SurveySensum's free pulse surveys!
Website Feedback: The Ultimate Guide to Improving Your Website and User Experience15 mins read
Dive into our comprehensive website feedback guide for valuable insights and strategies to optimize your online presence, user experience, and business growth.
Customer Journey: All customer journeys lead to conversions12 mins read
Any business transaction is not a single standalone activity. It is the culmination of several activities, steps, and even decisions