Website Feedback Tool | SurveySensum

Improve Website Conversions
with SurveySensum

A real-time website feedback tool that helps you

  • Gather Instant User Feedback
  • Visualize User Interactions
  • Customize Surveys for Deeper Insights
  • Identify Areas of Improvement
  • Elevate User Experience
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500+ Companies
8 Million+ Surveys
40+ Countries
100+ Languages
20%
Sales Conversion
15
Point Increase in NPS
25%
Higher Response Rate

Elevate Your User Experience with SurveySensum's Exceptional Website Feedback Tool

Gather real-time insights, close the feedback loop seamlessly, and cultivate lasting customer relationships—a goal pursued by marketers and product heads, now within your reach!

Create Website Feedback Surveys Quicker than ever with the Pre-Built Templates

Set up quick and easy Website Feedback surveys within minutes using our pre-defined templates. Customize it with your brand's name, tailor the follow-up questions, and launch it. Gain valuable insights through relevant questions, access prefab reports dashboard, and integrate seamlessly for closed-loop actions. Simplify customer feedback collection with our intuitive software!

Make Your Website Feedback Surveys Truly Omnichannel

Optimize your website with an omnichannel approach, ensuring a seamless user experience across various platforms. Gather valuable insights by integrating feedback mechanisms that span web, mobile, and other channels. Enhance user satisfaction and engagement by embracing a holistic strategy that caters to diverse user preferences and devices.

Analyze User Feedback
and Sentiments with AI

No more manual coding! Leverage the power of AI-enabled Text analysis that automatically extracts quantitative insights from unprocessed qualitative data. It analyses thousands of verbatim and gives you the top trends and sentiments of customer feedback in real-time.

Close the Feedback Loop and
Resolve User Issues

Analyzing website responses is as important as collecting feedback. The innovative automated dashboard displays CSAT and NPS scores, customer behavior, customer sentiments, and top trends in one go. You can also customize the report, filter the data, and share it with the respective store manager or team as required.

Empower Decision-Making with Powerful Dashboards and Actionable Reports

The custom role-based dashboards of our Website Feedback Software help employees in your organization see only the insights they want! They have their own personal dashboard with data corresponding to the requirements and interests of users with that role. And you dont need to do any manual reporting. Just click a button and you have everything you want.

Maximize Your Efficiency with Seamless Integration

Switching from one platform to another can be a hassle! That’s why SurveySensum can easily integrate with your existing systems such as Zendesk, Slack, Salesforce, Hubspot, Freshdesk, and Intercom effectively. Its robust integration technology lets you receive responses on a Slack server, send surveys inside chats on Intercom, and integrate with other CRM applications using open APIs.

DISCOVER THE DIFFERENCE

More than Just a Website Feedback Tool

Ease of Use

We made sure that the product is so easy to use that you can launch any survey in just 30 minutes and share it with all your customers.
“The best thing about SurveySensum is its simplicity. The user interface is so simple, that it made creating questions very easy, even for a new person.”
Numan Ardhi Nugraha
Product & Customer Insight Indosat

CX Consultation

We understand that you might not have a research team. So, our CX experts analyze the feedback and offer insights to boost your sales and retention.
“Whenever we needed support, you guys were right there. You’re always ready to offer us any kind of expertise that we might ask for.”
James Braun
VP of Quality at Apria Healthcare

Exceptional Support

It's not just the product, our support team comes with it. Wherever and whenever you get stuck, we guarantee to offer 1 hour SLA Support.
“Tools and features can be replicated, but the kind of support and ease that SurveySensum provides is exemplary.”
Siti Amaryllia
Head of CX at Allianz

Don't take our word for it, try it for yourself. It's free!

Frequently Asked Questions

FAQs

A good Website Feedback Software costs you as per the features you require. Its pricing varies from brand to brand. It’s always better to do a trial version before opting for any software.

For example, a leading Website Feedback Software like SurveySensum gives you a free trial and a free version. And its enterprise plan is customized to meet the varying demands of an organization. So try it out first, and if it suits your needs, go for the enterprise plan.
A good website feedback tool will consist of responsive features that will help you survey customers on a timely basis, analyze trends, and leverage insightful reports. Here is a list of some of the best website feedback tools for your reference.
  • SurveySensum
  • UserTesting
  • Chattermill
  • GetFeedback
  • NiceReply
  • Hotjar
  • BugHerd
  • Qualaroo
  • SurveySparrow
Here are 13 best practices for website feedback surveys that you must follow while creating them:
  • Diversify Collection Methods
  • Keep Surveys Concise
  • Target-Specific User Segments
  • Strategically Time Surveys
  • Analyze Feedback Continuously
  • Respond to Feedback
  • Use Feedback for Website Optimization
  • Monitor User Behavior
  • Leverage Customer Support Channels
  • Conduct A/B Testing
  • Measure User Satisfaction
  • Implement Feedback Loops
  • Prioritize User-Centered Design
Elevate your website feedback strategy with these 13 best practices.
Several types of website feedback forms cater to specific aspects of user experience:
  • NPS Form
    • Question: "On a scale of 0-10, how likely are you to recommend our website to others?"
  • CSAT Form
    • Question: "How satisfied are you with your experience on our website? Rate from 1 to 5."
  • CES Form
    • Question: "To what extent do you agree with the statement: 'Using our website is easy'? Choose from strongly disagree to strongly agree."
  • Product Feedback Form
    • Question: "Share your thoughts on our products and how we can improve. Your feedback is valuable."
  • Was it Helpful Form
    • Question: "Did you find the information on our website helpful? Yes/No."
  • Subscription Cancellation Form
    • Question: "We're sorry to see you go. Could you share the reason for canceling your subscription?"
Each form serves a specific purpose in gathering insights, whether it's gauging overall satisfaction, evaluating the ease of use, collecting product-specific feedback, assessing helpfulness, or understanding reasons behind subscription cancellations. Tailoring the form to the feedback goal ensures a more nuanced understanding of user experiences.

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FEEDBACK DATA SECURITY

Your Data is a Serious Responsibility!

You are in charge of your Data

Prioritizing data privacy, our encryption protocols and access management shield your proprietary and business sensitive information.

Your Data is Secure

Best-in-industry authentication protocols with regular vulnerability assessment & penetration tests (VAPT) ensure personalized data moats.

…and it is Protected

Our private server backs up your data in a virtually unlimited storage while following cloud security best practices to ensure data security.