Create Delightful Customers and Drive Growth with our CSAT Software
SurveySensum helps you measure, analyze, and improve customer satisfaction at every touchpoint across the customer journey.
Unlock Customer Happiness with SurveySensum's CSAT Tool
SurveySensum helps you create customized CSAT surveys, analyze verbatim, close the feedback loop, and build relationships with your customers that most CX professionals strive for!
Create CSAT Surveys Quicker than ever with Pre-Built Templates
Set up quick and easy CSAT surveys within minutes using our pre-defined template. Customize it with your brand's name, tailor the follow-up questions, and launch it. Gain valuable insights through relevant questions, access the prefab reports dashboard, and integrate seamlessly for closed-loop actions. Simplify customer feedback collection with our intuitive software!
Make Your CSAT Surveys Truly Omnichannel
Reach out to customers through their preferred channels, whether it's Email, SMS, WhatsApp, website, in-app notifications, QR codes, social media platforms, or direct links. Simply upload the contacts and share the CSAT survey directly through the software by effortlessly integrating with your existing software. You can also set up automated reminders for non-responders and limit the number of emails to prevent survey fatigue.
Analyze Customer Feedback and Sentiments with AI
No more manual coding! Leverage the power of AI-enabled Text analysis that automatically extracts quantitative insights from unprocessed qualitative data. It analyses thousands of verbatim and gives you the top trends and sentiments of customer feedback in real-time.
Leverage Insights to
Close the Feedback Loop
Analyzing responses is as important as collecting feedback. The innovative automated dashboard displays CSAT scores, customer behavior, customer sentiments, and top trends in one go. You can also customize the report, filter the data, and share it with the respective management or team as required.
Empower Decision-Making with Powerful Dashboards and
The custom role-based dashboards of our CSAT software help employees in your organization see only the insights they want! They have their own personal dashboard with data corresponding to the requirements and interests of users with that role. And you dont need to do any manual reporting. Just click a button and you have everything you want.
Maximize Your Efficiency with
Switching from one platform to another can be a hassle! That’s why SurveySensum can easily integrate with your existing systems such as Zendesk, Slack Salesforce, Hubspot, Freshdesk and Intercom effectively. And its robust integration technology lets you receive responses on a Slack server, send surveys inside chats on Intercom and integrate with other CRM applications using open APIs.
How are We Different from the Other Platforms?
CSAT Score: A Quick Overview
CSAT or Customer Satisfaction Score is a simple metric that is used to gauge customer satisfaction.
CSAT surveys typically include questions such as "How satisfied are you with our product/service?" or "Please rate your experience with our customer support team." Customers are then asked to select a rating that aligns with their level of satisfaction.
The responses are often aggregated to calculate an average CSAT score, which can range from 0% to 100%.
Implementing a well-designed CSAT survey process brings massive returns to your company. Here are four reasons why CSAT benefits your business.
Simple and User-friendly
CSAT surveys are quick and straightforward. Starting with a satisfaction question followed by an open-ended question, the survey rarely takes more than two minutes to complete. The user need not go through tons of questions. A simple question does the job. It is quick, user-friendly, and saves oodles of their time.
Improves product or service quality
By measuring CSAT scores, companies can gain valuable insights into customer perceptions of their products or services. Analyzing CSAT feedback helps identify areas where improvements can be made, allowing the company to enhance the quality and meet customer expectations more effectively.
Drives customer loyalty and retention
Satisfied customers are more likely to become loyal patrons and repeat customers. By regularly measuring CSAT scores, companies can track changes in customer satisfaction levels over time and take prompt actions to address any decline. This proactive approach helps in nurturing customer loyalty and ultimately reduces customer churn.
Enhances customer experience
CSAT scores provide a direct measure of customer satisfaction, allowing companies to assess the overall experience they provide. By monitoring CSAT trends, businesses can identify pain points or areas of dissatisfaction and take proactive steps to improve the customer journey, resulting in a more positive and fulfilling experience.
Frequently Asked Questions
Customer Satisfaction Platform costs you as per the features you require. It's pricing varies from brand to brand. It’s always better to do a trial version before opting for any software.
- Nice Satmetrix