Customer Experience

15 Best Medallia Competitors and Alternatives of 2024

Feb 23, 2023

22 mins read

Manisha Khandelwal

Medallia is one of the pioneers in customer and employee experience management. It provides software solutions that allow companies to collect feedback from customers through various channels such as surveys, social media, email, and website interactions. It is an ideal choice for companies with big budgets as it can be an expensive tool and also it better suited for beginners as it lacks some advanced capabilities.

However, the tool lacks in certain areas. For example, it is an ideal choice for businesses with big budgets as it can be expensive for small to medium-scale businesses. Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software.

So, if you are looking for an alternative to Medallia then scroll down and see our tried and tested list of top 10 Medallia alternatives list.

But, first, let’s look into the reasons behind exploring Medallia competitors.

Why Look for Medallia Alternatives?

While popular, Medallia, like any tool, has drawbacks that may not be ideal for some businesses. So, let’s explore the reasons behind looking for an alternative to Medallia.

1. Medallia Pricing: If you are a small business, startup, or a company with a limited budget, then Medalli’s pricing can be a concern. So, if you fall in any of those categories, then look for similar tools with the same features but a cost-effective price.

This is the image of the Medallia con given on the Capterra platform where the user is talking about the high prices of the tool making it a non-cost-effective survey platform.

Source: Capterra, Medallia Review, 2021

2. Medallia Poor Customer Service: Customer service is one of the major deciding factors when it comes to choosing any new tool. However, this is a problem are for Medallia, as addressed by many users.

This is the image of the Medallia con given on the Capterra platform where the user is talking about the poor customer service aspect of the tool.

Source: G2, Medallia Review, Mar 03, 2023

3. Medallia’s Less Advanced Text Analytics: The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback. So, if you are looking for advanced text analytics software that can process and analyze thousands of feedback, then Medallia might not be ideal for you.

This is the image of the Medallia con given on the Capterra platform where the user is talking about the less advanced text analytics feature of the tool.

Source: G2, Medallia Review, Nov 20, 2023

A Detailed Overview of the 10 Medallia Alternatives

Medallia Alternative Features Free trial Free version Price G2 Rating
SurveySensum
  • End-to-end feedback management
  • In-built survey templates
  • Seamless Integrations
  • Contact Management
  • Text Analytics
Starts at $99/per month 4.7
InMoment
  • Voice of the Customer
  • Experience Hub allows company-wide sharing of feedback from customers
  • Text Analysis
Contact for detailed pricing 4.7
Qualtrics
  • Listen and respond to the customers directly using the Listening Engine
  • Can collect customer data from various sources
  • Automatically sends recommended actions to the right teams
Contact for detailed pricing 4.4
Forsta
  • Text analytics solutions provide analytical insights to make data-driven decisions
  • Action Management feature analyzes survey results and points out appropriate measures to take
  • Panel management to handle and monitor multiple operations
Contact for detailed pricing 4.2
GetFeedback
  • Text Insights and sentiment analysis uncover significant customer insights
  • Offers feedback surveys in multiple languages
  • Customizable survey dashboards that display essential information in a single window
Contact for detailed pricing 4.5
Nice Satmetrix
  • Omni-channel feedback lets you capture feedback and assess every touchpoint
  • Text and speech analytics enable you to determine emerging trends quickly
  • A customer journey-based design for gathering deeper insights
Contact for detailed pricing 4.3
Survicate
  • Customize surveys and integrate them into email easily
  • Design NPS surveys quickly without using any code
  • Gather feedback from website visitors using the feedback button feature
Starts at $99 per month 4.7
AskNicely
  • Comprehensive dashboard to access and share information from a single place.      
  • Train and empower your frontline staff to deliver an exceptional customer experience.
  • Utilize real-time intelligent analytics to gather deeper insights and create action plans.
Contact for detailed pricing 4.7
HelloCustomer
  • Gather feedback from all touchpoints across the customer journey and manage it in one single place.
  • Feedback Signals feature will analyze and highlight significant feedback and help prioritize them.
  • Root-cause analysis will help identify the root cause of an issue and focus on fixing it.
Contact for detailed pricing 4
Delighted
  • Customer support is available in over 37 different languages.
  • Unique branding and customization options.
  • Integrate with popular platforms like Slack, Shopify, Salesforce, Zendesk, etc. 
Starts at $224 per month 4
Jotform
  • Seamless website integrations
  • Top-notch security compliance
  • Easy-to-use and navigate user interface
Starts at $34 per month 4.7
CultureAmp
  • Seamlessly integrates with Google Calendar
  • Ability to create 1:1 agendas and conversations, team and individual goals,self-reflection, and performance review capabilities 
  • Responsive customer support team
Contact for detailed pricing 4.5
Qualaroo
  • Enables real-time feedback management
  • Enables advanced targeting with personalized surveys for better engagement
  • AI-enabled text and sentiment analysis
Starts at $69 per month 4.3
CustomerGauge
  • Provides a robust and advanced analytics and reporting feature
  • Robust NPS software
  • Prompt and responsive customer service team
Contact for detailed pricing 4.7
ProProfs
  • Provides robust survey-builder that enables the creation of customizable surveys
  • Provides advanced reporting
Starts at $/39 month 4.4

Top 10 Medallia Competitors and Alternatives

Here are the 10 Best Medallia Competitors and Alternatives in 2024 that you can switch to. We have detailed the best features, the pros, cons, and the pricing below.

1. SurveySensum

SurveySensum is an AI-powered tool that helps businesses create, distribute and analyze customer feedback surveys.

SurveySensum is one of the most affordable Medallia alternatives out there. This AI-powered customer feedback software helps you create and launch customer experience surveys like NPS, CSAT, CES, etc across multiple industries like B2B, SaaS, Retail, NBFC, etc. And enable you to take relevant actions that drive business growth.

SurveySensum is not just your typical CX tool – it’s a full-fledged CX service. The tool offers implementation support and CX consultation at no additional cost. The CX experts provide end-to-end support – from creating effective surveys to deriving insights and taking relevant action that actually impacts your bottom line.

Along with the basic features, the tool also packs a strong punch with its advanced features like Text Analytics software and real-time ticketing which enables users to close the feedback loop in real-time.

The tool provides users with both basic, easy-to-learn and advanced features, ideal for both beginners and seasoned professionals. Beginners can create surveys in under 10 minutes with customizable survey templates and for seasoned professionals, the tool comes with advanced features and capabilities for detailed analysis and reporting.

Best Features

  • Transparent pricing – No hidden costs involved
  • 24*7 customer support with a 2-hour SLA guaranteed
  • End-to-end CX consultation
  • Expert support helping you become a CX champion
  • Real-time customizable survey dashboards for detailed analysis and reporting
  • Seamless integration with third-party tools and apps like Slack, Hubspot, Outlook, etc.

Pros

  • Advanced text analytics software
  • Real-time ticketing system for closing the feedback loop
  • Industry-specific survey templates
  • Budget-friendly
  • 2-hour SLA support on all channels
  • On-site support
  • Ad hoc research in the same platform
  • Unique survey links
  • Data import from multiple sources

Cons

  • The tool lacks a few integrations but the support team is very responsive to integration requests and can implement your requests.

Pricing: 

  • The paid plan starts from $99/month and goes higher with survey responses. 
  • The tool also comes with a free plan. In the free plan, you get 25 survey responses. Along with that, you also receive website integrations, unlimited surveys, unlimited users, unlimited touchpoints, and unlimited questions.

 

So, listen to the voices of customers to understand their needs and preferences and improve your business. And no need to break the bank for that. Simply sign up to SurveySensum and begin your journey of transforming feedback into revenue!

 

2. InMoment

InMoment

As a leader in experience intelligence, InMoment helps you gain significant insights from customer feedback to help launch strategic business decisions. This cloud-based solution provides leadership board, employee communication, and employee loyalty modeling capabilities. 

The tool mainly works on three clouds namely Customer Experience Cloud, Employee Experience Cloud, and Market Experience Cloud gives companies a complete understanding of all important factors. 

Our View: InMoment does have a lot of advanced features like real-time notifications, an experience hub, stakeholder management, etc, however, these features also come with a price. This makes the tool not ideal for businesses looking for affordable customer feedback management tools.

This is the image of the InMoment con given on the G2 platform where the user is talking about the high prices of the tool making it a non-cost-effective survey platform.

Source: G2, InMoment Review, Feb 29, 2024

G2 Review: 4.7/5

Best Features:

  • The tool features the Experience Hub feature that allows company-wide sharing of feedback.
  • The advanced text and sentiment analysis extracts top trends and patterns from feedback.

Pros

  • Attractive design with a wide range of filters and options
  • Effortless and quick to update
  • Easy-to-use interface

Cons

  • Only works for NPS, CES, and CSAT surveys
  • Limited customization

Pricing: Contact InMoment for detailed pricing

3. Qualtrics

Qualtrics

Qualtrics is one of the most popular all-in-one solutions for customer experience management and one of the great Medallia competitors. The tool allows businesses to get feedback and improve their customer, employee, and product satisfaction. It is one of the best choices for large companies.

Our View: Qualtrics tool comes with different advanced features to suit the business needs of large enterprises. However, this tool is not ideal for beginners as it is more advanced and requires a learning curve. Also, the tool’s expensive price range and unresponsive customer support service make it a less likely choice for beginners and small to medium-scale businesses.

This is the image of the Qualtrics con given on the G2 platform where the user is talking about the being more advanced & suitable for beginners.

Source: G2, Qualtrics Review, May 22, 2023

G2 Review: 4.4/5

Best Features:

  • Using the Listening Engine, you can directly listen and respond to customers.
  • The tool has Predictive Intelligence and Analysis that collect customer data from various sources to know more about them and drive meaningful communication.
  • The app automatically sends recommended actions to the right teams in your organization.

Pros

  • Excellent customer support
  • Offers synchronized preview of mobile and desktop questionnaires

Cons

  • Customization is very difficult.
  • Extremely expensive compared to its competitors
  • Reports take a lot of time to load.

Pricing: Contact Qualtrics for detailed pricing.

4. Forsta

Forsta

Forsta is a single, full-suite platform born from the merger of Confirmit, FocusVision, and Dapresy. Forsta delivers an upgradable end-to-end platform that enables you to gather, analyze, visualize, and act on data collected from any audience, be it from small teams to global communities.

Forsta also enables its clients to integrate with some of the most common platforms available for your CRM, web data, digital marketing, and analytics. It comes packed with the tools to provide better data and deeper insights. So you can push your business forward.

Our View: If you are someone who is looking for a simple customer feedback tool, then Forsta can be a great option for you. But, if you want a tool with advanced analytics capabilities, especially a detailed analytical dashboard that can be downloaded for reporting purposes, then Forsta is not ideal for you. Also, the tool lacks the capability of downloading the dashboard as a PPT, as pointed out by users.

This is the image of the Forsta con given on the G2 platform where the user is talking about the less advanced capabilities of the tool.

Source: G2, Forsta Review, Jan 09, 2023

G2 Review: 4.2/5

Best Features:

  • Text analytics solutions provide businesses with rich analytical insights and enable them to make data-driven decisions.
  • Forsta’s Action Management feature analyzes survey results and points out appropriate measures to take.
  • It has panel management to handle and monitor multiple operations.

Pros

  • User-friendly and flexible
  • Offers customizable features

Cons

  • Reporting functions are sometimes confusing

Pricing: Contact Forsta for detailed pricing

5. GetFeedback

GetFeedback

GetFeedback is a robust customer experience solution and one of the best Medallia competitors. This tool helps you improve your customer, employee, and product experiences by launching and analyzing different surveys with the help of its advanced survey builder. 

Our View: GetFeedback is a great option for you if you are looking for a simple Medalli alternative. But if you are looking for more advanced features like advanced survey customization and question creation, then this tool might not be ideal for you, as pointed out by users. Also, this tool is expensive if you want the Salesforce connection.

This is the image of the GetFeedback con given on the Capterra platform where the user the tool being less advanced for seasoned professionals.

Source: Capterra, GetFeedback Review, 2020

Best Features:

  • Its text Insights allow customers to reveal significant insights in large amounts of unrestricted text feedback through sentiment analysis and identifying key phrases.
  • It offers feedback surveys in multiple languages.
  • Its customizable survey dashboards let you display all the relevant information that is essential to the growth of your business in a single window.
  • You can find exact customer needs by using carefully targeted surveys in real-time and powerful analytics.

Pros

  • Intuitive UI
  • Good Customization abilities

Cons

  • Generating the URL of surveys for sharing is quite difficult
  • Quite expensive
  • Collaboration/ Accessibility issues: Multiple people cannot work on the same surveys.
  • Cannot save survey templates

Pricing: Contact GetFeedback for detailed pricing

In the game of customer experience management, only listening to VOC is not enough, you also need to take action. With SurveySensum’s advanced analysis and reporting feature, you can get the real picture of customer pain points and resolve them in real-time.

 

6. NICE Satmetrix

NiceSatmetrix

NICE Satmetrix is yet another Medallia competitor that assists in making your customer experience more effective with its comprehensive features. The tool helps you deliver insights and drive action comfortably. You can easily gather and collaborate on all types of customer experience data with its automated analytics. 

Our View: NICE Satmetrix is a great option for you if you are looking for a simple Medallia alternative. But, the tool is not ideal for you if you are looking for a tool with advanced features as the tool lacks compatibility and flexibility within the program to take your CX program to the next level.

This is the image of the GetFeedback con given on the Capterra platform where the user the tool being less advanced for seasoned professionals.

Source: Capterra, NICE Satmetrix Review, 2022

G2 Review: 4.3/5

Best Features:

  • Digital-first omnichannel feedback lets you capture feedback and assess every touchpoint with ease.
  • Text and speech analytics allow you to determine emerging trends quickly.
  • Features a customer journey-based design for gathering deeper insights.

Pros

  • Excellent customer service
  • Easy to use and attractive app design

Cons

  • Inability to contact detractors via the software
  • Creating new surveys is difficult
  • Takes time to fix technical bugs

Pricing: Contact NICE Satmetrix for detailed pricing

7. Survicate

Survicate

Survicate is mainly designed to gather customer insights. This Medallia competitor offers useful features to help you gather and act upon customer feedback. It is an ideal survey tool that specializes in targeted surveys. It also provides integration capabilities to connect with other web apps and mobile applications.

Our View: Survicate can be a great Medallia alternative for you if you are looking for a simple customer feedback tool, however, if you need a tool with advanced features, then it might not be ideal for you. The tool lacks advanced features, like a detailed dashboard that is easy to interpret, doesn’t provide new updates, etc.

This is the image of the Survicate con given on the Capterra platform where the user is talking about the tool being less advanced for seasoned professionals.

Source: G2, Survicate Review, Aug 24, 2023

G2 Review: 4.6/5

Best Features:

  • Survicate allows you to create links and email surveys. You can also customize your surveys and include them in the email.
  • Survicate enables you to design NPS surveys easily without using any code.
  • You can easily gather feedback from your website visitors using the feedback button feature.

Pros

  • Good customer support
  • The installation is quick and easy

Cons

  • Difficult to navigate through the app
  • High pricing

Pricing:

  • Feedback Starter – $99/month
  • Advanced Researcher – $149/month
  • Feedback Automation – $199/month
  • Team Insights – $299/month

You can also get a customized plan for your website, product, or mobile app for $299/month.

8. AskNicely

Asknicely

AskNicely is a customer experience software that collects feedback regularly using one-off surveys. In other words, it allows you to get instant answers from individuals through online surveys. It can be easily integrated with your existing CRM for smooth operation. This tool is designed for NPS surveys and claims to be the world’s first pocket-sized customer experience coaching platform. 

Our View: AskNicely is a great alternative to Medallia and comes with many great advanced features that suit the needs of enterprises. But if you are a small-scale business, then these features can be expensive to your budget.

This is the image of the Survicate con given on the Capterra platform where the user is talking about the tool being expensive.

Source: G2, AskNicely Review, May 02, 2019

G2 Review: 4.7/5

Best Features:

  • Features a comprehensive dashboard that allows you to access and share all the relevant information from a single place.
  • Help you in training and empower your frontline staff to deliver an exceptional customer experience.
  • You can utilize real-time intelligent analytics to gather deeper insights.
  • Has an auto-reminder which ensures you don’t miss any important event.

Pros

  • Doesn’t require any training to use the app
  • Great customization abilities

Cons

  • Setting up complex surveys with workflows is difficult
  • UI around filters isn’t great
  • Chat support is often understaffed

Pricing: Contact AskNicely for detailed pricing.

 

Sign up with SurveySensum today and discover a world of basic and advanced survey settings and features but all at a cost-effective price suitable for businesses of all sizes!.

 

9. HelloCustomer

HelloCustomer

HelloCustomer offers a steady customer feedback and insights platform that helps you enhance your customer retention rates. The tool helps you analyze your customer feedback and expectations with its SaaS platform. The technology mainly revolves around using simple surveys to which linguistic algorithms and AI are applied. 

Our View: HelloCustomer is the ideal Medallia alternative if you are looking for a simple solution to your survey needs. But if you are looking for a tool with better analysis reporting capabilities, then this is not an ideal solution for you as the insights gained from it are not very comprehensive.

This is the image of the Hello Customer con given on the G2 platform where the user is talking about the insights from the tool not being clear.

Source: G2, HelloCustomer Review, Jan 11, 2021

Best Features:

  • The app allows you to gather feedback from all touchpoints across the customer journey and manage it in one single place.
  • You can focus on relevant feedback with the Feedback Signals feature. The tool will analyze and highlight significant feedback and help you prioritize them.
  • Its root-cause analysis will help you identify the root cause of an issue and focus on fixing it.

Pros

  • Easy learning curve
  • Responsive customer support

Cons

  • You cannot send multiple surveys to the same customer
  • Doesn’t support many languages

Pricing: Contact HelloCustomer for detailed pricing

10. Delighted

Delighted

Delighted is another great Medallia alternative that is specifically designed to help you with NPS, CSAT, and CES surveys. The tool is easy to implement and use and allows you to share surveys via multiple channels like SMS, email, weblink, etc. The tool also supports multiple integrations with apps such as Salesforce and Hubspot.

Our View: The tool comes with many features like integrations, trend analysis, etc. But if you are looking for a tool with close the feedback loop capabilities then Delighted is not ideal for you as you cannot directly respond to the customer from the tool. For that, you need to contact the customers separately which can be a time-consuming process.

This is the image of the Hello Customer con given on the G2 platform where the user is talking about the lack of closed loop features in the tool.

Source: G2, Delighted Review, Dec 15, 2021

G2 Review: 4.7/5

Best Features:

  • The app helps you respond to surveys on the email itself instead of using an external link.
  • It has unique branding and customization options.
  • Support for customers is available in over 37 different languages.
  • The tool can integrate with Slack, Shopify, Salesforce, Zendesk, and many other popular platforms.

Pros:

  • Data exporting is quick and easy.
  • Allows seamless filtering and segmenting of responses.
  • Quick customer support.

Cons:

  • Application is quite expensive.
  • The Mobile version is not available.

Pricing:

  • Free – $0/month
  • Premium – $224/month
  • Premium plus – $449/month

11. Jotform

The image shows the homepage of Jotform - the eleventh Medallia competitors

JotForm is a popular online form-building platform and a great Medallia software competitor that allows users to create customized surveys to measure customer experience. The tool has an intuitive drag-and-drop interface that makes it easy for users to design and customize their surveys without requiring any coding knowledge.

Our View: The tool is one of the great Medallia alternatives. However, the tool lacks nuanced and deeper customization options. So, if you are looking for a tool with advanced customization options, then this tool might not be for you.

This is the image of the Jotform review given on the G2 platform where the user is talking about the limited customization capabilities of the tool.

Source: G2, Jotform Review, Jan 30, 2024

G2 Review: 4.7/5

Best Features:

  • The tool provides extensive integration capabilities.
  • It has a commendable commitment to security and compliance.
  • The interface is easy to use and navigate.

Pros

  • Wide set of tools, including templates and widgets
  • User-friendly interface
  • Advanced Reporting & Analytics

Cons

  • Certain limitations in the free version
  • Limited customization option

Pricing:

  • Free – $0/month
  • Bronze – $34/month
  • Silver – $39/month
  • Gold – $99/month

G2 Review: 4.7/5

12. CultureAmp

 The image shows the homepage of CultureAmp - the twelfth Medallia competitors

Culture Amp is a great employee engagement and management tool and a great Medallia competitor. The tool offers a wide range of features including employee surveys, pulse surveys,  360-degree feedback, etc. Along with surveys, the tool also provides detailed analysis and customizable reporting dashboards. 

The tool enables organizations to identify trends, strengths, and areas for improvement within their workforce, ultimately driving positive change and enhancing employee satisfaction, retention, and productivity.

Our View: The tool is ideal for you if you are a seasoned professional with knowledge and experience with advanced features. But if you are a beginner, then this tool might not be ideal for you as the tool doesn’t provide any type of implementation support or consultation.

This is the image of the Culture Amp review given on the G2 platform where the user is talking about the lack of consultation.

Source: G2, Culture Amp Review, Jan 14, 2024

G2 Review: 4.5/5

Best Features:

  • With this tool, creating clarity in communication, employee engagement, team organization, and maintaining transparency within a team is simple. 
  • The tool’s ability to document 1:1 agendas and conversations, team and individual goals, self-reflection, and performance review capabilities saves time and creates efficiency. 
  • Very easy to administer – with or without HRIS integration. 
  • Customer service team is always prompt to reply and resolve issues.

Pros

  • Seamless integration with Google Calendar
  • User-friendly formatting

Cons

  • Limited integrations
  • Less advanced exporting feature

Pricing: Contact Culture Amp for detailed pricing.

13. Qaularoo

The image shows the homepage of Qaularoo - the thirteenth Medallia competitor

Qualaroo is a popular customer experience management platform and a great Medallia alternative that enables its users to collect valuable insights from their users at scale in the most seamless way possible. The platform offers numerous features including conditional logic, file uploads, collaboration tools, and advanced form analytics to make your CX program a success.

Our View: If you are looking for a simple tool for survey designing, then this tool might suit your needs. But if you are looking for a robust survey tool with industry-specific customizable templates, then this tool might not be ideal for you.

This is the image of the Qualaroo review given on the G2 platform where the user is talking about the lack of industry-specific survey templates.

Source: G2, Qualaroo Review, Aug 31, 2022

G2 Review: 4.3/5

Best Features:

  • It enables real-time feedback management.
  • Advanced targeting helps in personalizing surveys for better engagement.
  • It facilitates real-time feedback analysis for actionable insights.

Pros

  • No-code survey builder
  • AI-enable sentiment analysis

Cons

  • Limited options to export the data in different formats
  • Expensive

Pricing: 

  • Essentials – $69.00/Per Month
  • Premium – $149.00/Per Month
  • Business – $299.00/Per Month

 

Creating surveys can be time-consuming. Well, it doesn’t have to be! With SurveySensum’s industry-specific survey templates, you don’t need to start from scratch and can create powerful surveys in under 5 minutes!

 

14. CustomerGauge

The image shows the homepage of CustomerGauge - the fourteen Medallia competitor

CustomerGauge is another great Medallia alternative that specializes in customer experience management. The tool helps businesses measure, analyze, and improve customer satisfaction and loyalty by collecting feedback from customers and turning it into actionable insights.

It also provides reporting and analytics tools that allow businesses to track their performances over time, analyze trends, and identify areas for improvement.

Our View: The tools come with many great advanced as well as basic survey features and settings. But if you are looking for a tool for real-time management and a seamless system for customer follow-up, then this might not be ideal for you. Users have to manually check if the concerned person resolved the issue or not, rather than the system triggering automated notifications.

This is the image of the CustomerGauge review given on the G2 platform where the user is talking about the lack of real-time management.

Source: G2, CustomerGauge Review, May 23, 2022

G2 Review: 4.7/5

Best Features:

  • The tool provides a robust and advanced analytics and reporting feature.
  • The tool is known for its NPS implementation and analysis.
  • The tool provides excellent support with quick resolutions.

Pros

  • Intuitive platform
  • Helpdesk support

Cons

  • Restrictions on automated reporting

Pricing: Contact CustomerGauge for detailed pricing.

15. ProProfs

The image shows the homepage of ProProfs - the fifteenth Medallia competitor

ProProfs is yet another customer feedback tool and a great Medallia alternative that allows users to design, launch, and analyze surveys. The tool also provides users with multiple survey channels, enabling them to meet their customers where they are. The tool also offers customizable survey templates and reporting capabilities to analyze survey data and extract actionable insights.

Our View: If you are looking for a simple survey builder tool, then ProProfs is ideal for you. But if you are looking for a tool with a better and more intuitive interface, then this tool might not be ideal for you as the interface is not very intuitive and user-friendly.

This is the image of the ProProfs review given on the G2 platform where the user is talking about the lack of more intuttve interface.

Source: G2, ProProfs Review, Jan 29, 2019

G2 Review: 4.5/5

Pros

  • Perfect for creating simple surveys
  • Customizable surveys

Cons

  • Less advanced exporting feature

Pricing: 

  • Essentials – $20.00/Per Month
  • Business – $40.00/Per Month
  • Business+ – $200.00/Per Month

Conclusion

Creating a survey is not just about collecting feedback, it’s what you do with the response that matters the most. So, if your survey needs are not being met by Medallia, then it’s too late to switch. Look for a tool like SurveySensum, that not only creates surveys, measures, and analyzes your responses but also provides you with end-to-end-support and CX consultation. This support helps you analyze your surveys better, create better action plans, and ultimately help you achieve your business goals.

 

 

Frequently Asked Questions

1. Who does Medallia compete with?

Medallia competes primarily with other customer experience management (CXM) software companies, including Qualtrics, SurveyMonkey, Zendesk, and CustomerGauge, among others.

2. What is the difference between Medallia and Qualtrics?

The main difference between Medallia and Qualtrics lies in their focus and features. While both companies offer customer experience management solutions, Medallia tends to specialize more in enterprise-level CXM. Qualtrics, on the other hand, offers a broader range of experience management solutions, including customer, employee, product, and brand experience, catering to a wider spectrum of businesses and industries.

3. What type of company is Medallia?

Medallia is primarily known as a customer experience management company. It provides software and services that help businesses capture, analyze, and act on customer feedback to improve customer satisfaction, loyalty, and business performance.

4. What type of software is Medallia?

Medallia’s software falls into the category of customer experience management software. Specifically, it offers solutions for customer feedback management, customer journey mapping, voice of the customer analytics, and experience improvement.

5. How much does Medallia cost?

The pricing information or Medallia is currently unavailable on the G2 platform. You need to contact the Medallia team for detailed pricing plans.

Manisha Khandelwal

Senior Content Marketer at SurveySensum

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