Elevate Online and In-Store Retail Customer Experiences with SurveySensum
A real-time customer feedback platform that helps you identify
What do your customers love about your brand?
What is driving them away?
Why has their spending decreased?
Why is that one category/ store not performing?
Transforming Online and In-Store Retail Experiences into Extraordinary Shopper Delight
SurveySensum helps you gather real-time feedback at each touch point across the customer journey, close the feedback loop, and build relationships with your customers that most Retailers strive for!
Create Retail Surveys Quicker than ever with the Pre-Built Templates
Set up quick and easy retail surveys within minutes using our pre-defined templates. Customize it with your brand's name, tailor the follow-up questions, and launch it. Gain valuable insights through relevant questions, access prefab reports dashboard, and integrate seamlessly for closed-loop actions. Simplify customer feedback collection with our intuitive software!
Make Your Retail Surveys Truly Omnichannel
Reach out to customers through their preferred channels, whether it's Email, SMS, WhatsApp, website, in-app notifications, QR codes, social media platforms, or direct links. Simply upload the contacts and share the Retail survey directly through the software by effortlessly integrating with your existing software. You can also set up automated reminders for non-responders and limit the number of emails to prevent survey fatigue.
Analyze Shopper Feedback
and Sentiments with AI
No more manual coding! Leverage the power of AI-enabled Text analysis that automatically extracts quantitative insights from unprocessed qualitative data. It analyses thousands of verbatim and gives you the top trends and sentiments of customer feedback in real-time.
Close the Feedback Loop and
Resolve Shopper’s Issues
Analyzing responses in retail is as important as collecting feedback. The innovative automated dashboard displays CSAT and NPS scores, customer behavior, customer sentiments, and top trends in one go. You can also customize the report, filter the data, and share it with the respective store manager or team as required.
Empower Decision-Making with Powerful Dashboards and Actionable Reports
The custom role-based dashboards of our Retail Customer Feedback Platform help employees in your organization see only the insights they want! They have their own personal dashboard with data corresponding to the requirements and interests of users with that role. And you dont need to do any manual reporting. Just click a button and you have everything you want.
Maximize Your Efficiency with Seamless Integration
Switching from one platform to another can be a hassle! That’s why SurveySensum can easily integrate with your existing systems such as Zendesk, Slack, Salesforce, Hubspot, Freshdesk and Intercom effectively. And its robust integration technology lets you receive responses on a Slack server, send surveys inside chats on Intercom and integrate with other CRM applications using open APIs.
More than Just a Customer Feedback Platform
Ease of Use
Frequently Asked Questions
A good Retail Customer Feedback Platform costs you as per the features you require. Its pricing varies from brand to brand. It’s always better to do a trial version before opting for any software.
- Zonka Feedback
- Nice Satmetrix