Your High-Value Accounts Deserve the Best: Secure Loyalty, Measure Satisfaction, and Lead with SurveySensum
A real-time manufacturing customer feedback platform that helps businesses
Retain high-value account loyalty
Run an efficient NPS program that drives results
Tune into the customers’ pulse
Outshine your competition
Boost NPS and Prevent High-Value Customer Churn with Manufacturing Feedback Platform
SurveySensum helps you gather real-time feedback at each touch point across the customer journey, close the feedback loop, and build relationships with your customers that most manufacturers strive for!
Run NPS and other Surveys (that Actually Drive Results) Quicker than ever with the Pre-Built Templates
Set up quick and easy manufacturing surveys within minutes using our pre-defined templates. Customize it with your brand's name, tailor the follow-up questions, and launch it. Gain valuable insights through relevant questions, access prefab reports dashboard, and integrate seamlessly for closed-loop actions. Simplify customer feedback collection with our intuitive software!
Make Your Manufacturing Surveys Truly Omnichannel
Reach out to customers through their preferred channels, whether it's Email, SMS, WhatsApp, website, in-app notifications, QR codes, social media platforms, or direct links. Simply upload the contacts and share the manufacturing survey directly through the software by effortlessly integrating it with your existing software. You can also set up automated reminders for non-responders and limit the number of emails to prevent survey fatigue.
Analyze Key Segments
by Industry with AI
No more manual coding! Leverage the power of AI-enabled Text analysis that automatically extracts quantitative insights from unprocessed qualitative data. It analyses thousands of verbatim and gives you the top trends and sentiments of customer feedback in real-time.
Close the Feedback Loop and
Resolve Customer Issues to Prevent Churn
Analyzing responses in retail is as important as collecting feedback. The innovative automated dashboard displays CSAT and NPS scores, customer behavior, customer sentiments, and top trends in one go. You can also customize the report, filter the data, and share it with the respective store manager or team as required.
Empower Decision-Making with Powerful Dashboards and Actionable Reports
The custom role-based dashboards of our Manufacturing Customer Feedback Platform help employees in your organization see only the insights they want! They have their own personal dashboard with data corresponding to the requirements and interests of users with that role. And you dont need to do any manual reporting. Just click a button and you have everything you want.
Maximize Your Efficiency with Seamless Integration
Switching from one platform to another can be a hassle! That’s why SurveySensum can easily integrate with your existing systems such as Zendesk, Slack, Salesforce, Hubspot, Freshdesk, and Intercom effectively. Its robust integration technology lets you receive responses on a Slack server, send surveys inside chats on Intercom, and integrate with other CRM applications using open APIs.