A VOC Platform Built for How CX Actually Works in the Philippines
SurveySensum is an AI-enabled customer feedback software in the Philippines designed for messaging apps, structured call follow-ups, and clear operational ownership across branches and call centres.
Messaging App-First Engagement
Filipino customers are active on Messenger and Viber - not just email. Reach them through the channels they already use.
Call-Driven Resolution
In the Philippines, real closure happens on a call. Assign, track, and verify follow-ups through structured call workflows.
Multi-Branch & Call Centre Ownership
Enable branch managers, agents, and contact centre teams to take action locally with clear accountability.
Real-Time Operational Visibility
Track feedback, follow-ups, and closure status across branches and call centres - in one unified system.
Collect Feedback Where Filipinos Actually Respond
Email is optional. Calling is mandatory.
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Email surveys for formal touchpoints
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SMS with fallback routing
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Facebook Messenger survey flows
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Viber reminders and engagement
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In-app and web surveys
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QR code surveys for branches and field teams
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Unique survey links for fraud control
From survey → messaging → call - all in one workflow.
Create Branded Surveys On Your Own
Philippine CX teams move fast. Your platform should too.
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DIY Survey Builder (works like a notepad)
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NPS, CSAT, CES, and custom scales
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English and Tagalog survey flows
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Conditional logic and branching
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Media uploads (photos and videos)
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Consent and compliance options
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Quick edits without agency tickets
Launch, adjust, and redeploy surveys in minutes - not days.
Understand Taglish, Slang, and Real Customer Language
Filipino customers rarely write in “pure” English or Tagalog.
Feedback often sounds like: “Okay naman service pero sobrang tagal mag respond.”
Keyword-based analytics miss context like this.
SurveySensum’s AI understands English, Tagalog, Taglish, Informal tone and slang, and indirect dissatisfaction
Automatically identify:
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Top complaint themes
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Repeated service delays
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Branch-level service gaps
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Agent-specific performance trends
See top issues, positives, and themes by:
No manual tagging. No spreadsheet cleanup.
Act fast with real close-loop workflows
This is where most VOC tools fail. Turn feedback into action:
Auto-Assign Cases
Automatically assign detractor cases to the right team
Track Follow-ups
Track follow-ups by agents, branches, or relationship managers
Escalate Risks
Escalate high-risk issues based on rules
Measure Impact
Measure closure time and recovery impact
From insight → assignment → call → resolution — fully tracked.
Real-Time Dashboards Built for Accountability
Not just for executive reporting but for operational control.
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NPS and CSAT by branch, region, and channel
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Promoter, Passive, Detractor breakdowns
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Weekly performance tracking
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Agent-level follow-up visibility
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Executive KPI consolidation
Know not just what customers said - but whether someone actually called them back.
Customer Feedback Software Built for Philippine Industries
Tailored CX solutions for banking, insurance, telecom, retail, and automotive
Banking & Financial Services
Insurance
Telecom
Retail
Automotive
Why Teams are Switching to SurveySensum
Why Philippine Teams Switch to SurveySensum
The Reality Today
- SMS links are ignored
- Email doesn’t drive response
- Messenger and Viber aren’t fully integrated
- Calling workflows aren’t tracked
- Taglish feedback is misinterpreted
- Dashboards don’t guide next steps
- Priority support is slow unless you pay more
Result: Feedback is collected. Resolution is delayed.
What Changes with SurveySensum
- Structured messaging → call workflows
- AI-powered Taglish understanding
- AI Copilot for next-best action
- Clear assignment and accountability
- Real-time dashboards
- Responsive enterprise support
Outcome: Faster closure. Lower churn. Clear ownership.
What Philippine Teams Achieve with SurveySensum
This is what helps CX and Ops leaders justify the program internally.
Higher Response Rates
Beyond SMS-only engagement
Faster Call-Back Resolution
Through structured follow-up workflows
Clear Branch & Agent Accountability
With assigned ownership and tracked follow-ups
Reduced Churn Risk
By closing the loop before dissatisfaction escalates
Executive-Ready Visibility
Insights leadership can actually act on
Why SurveySensum
Built specifically for Philippine enterprises where messaging apps and calling drive real CX resolution.
Built for Messaging & Call-Driven CX
- Multi-channel flows: email → Messenger/Viber → call
- Structured call-back assignment and closure tracking
- Escalation workflows for unresolved cases
- Built around real customer conversations, not passive reporting.
AI Copilot for Real Action
- Flags urgent cases requiring immediate follow-up
- Identifies repeat issues driving low NPS
- Recommends which branch, agent, or team should act
- No more dashboards without direction.
Responsive Enterprise Support
- Fast turnaround without premium-only barriers
- Dedicated support for enterprise workflows
- No hidden “priority” fees for basic responsiveness
- Because slow vendor response delays your CX recovery.
Data Security & Enterprise Readiness
Built to handle millions of responses without slowing down. Ideal for enterprises with strict IT and compliance requirements.
Unique Links
Personalized survey links per customer for accurate tracking
Access Control
Role-based dashboard access with granular permissions
Export Options
Power BI, data lakes, SFTP, and webhook integrations
Response Control
Control who can respond and limit submission frequency
No PII Exposure
Personal data protected and hidden from dashboards
Who This Platform Is For
Ideal For
- Enterprises with branch and call centre operations
- Teams running NPS, CSAT, and recovery workflows
- CX and Ops leaders focused on closure, not just reporting
Not Ideal For
- One-time surveys
- Teams that don’t follow up
- Basic free-form survey tools
Frequently Asked Questions
See SurveySensum in Action
If you’re evaluating customer feedback software in the Philippines, choose a platform built for how CX actually works here – where calling drives real resolution.
See how Philippine enterprises reduce closure delays within weeks.