1. Choose the right survey
Create the right survey (NPS, CES, and CSAT) with pre-defined templates for the right touchpoint in the customer journey.
2. Choose the right channel
Improve your response rate by meeting the customers where they are.
3. Share the feedback around
Send instant alerts to your team via Slack or email so that they can follow up with the customers when required.
4. Analyse the feedback
Figure out what's bothering your customers and why using insightful reporting and automated dashboards.
5. Take action and Close the loop
Share the insights with the relevant teams to take action on the feedback and communicate it to the customers.
6. Journey touchpoint dashboard
Create a custom dashboard for all the touchpoints across your customer journey to gather a quick view of the data.