NPS, CES, and CSAT Surveys

For Customer Experience and Support Teams

Helping customers resolve their issues

Pro tip

Where to use which survey?

Customer Effort Score

Whenever a customer makes an effort with you such as after the support call, take this survey to measure the easiness of getting the issues resolved.

Net Promoter Score

This should not be taken after every interaction. Instead, take it quarterly or annually to gauge customers' loyalty towards the brand.

Customers Satisfaction Score

This should be taken after app, product, or website use to understand how satisfied customers are with it.
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