NBFC Customer Feedback Tool | SurveySensum
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Prevent Customer Drop-offs and Boost Satisfaction with SurveySensum

A real-time NBFC customer feedback platform that helps businesses improve the customer experience and drive revenue growth.

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500+ Companies
8 Million+ Surveys
50+ Countries
100+ Languages
20%
Sales Conversion
15
Point Increase in NPS
25%
Higher Response Rate

Elevate, Empower, and Excel with Exceptional NBFC Customer Feedback Tool

SurveySensum helps you gather real-time feedback at each touch point across the customer journey, close the feedback loop, and build relationships with your customers that most NBFC’s CX and marketing professionals strive for!

Create NBFC Surveys Quicker than ever with the Pre-Built Templates

Set up quick and easy NBFC surveys within minutes using our pre-defined templates. Customize it with your brand's name, tailor the follow-up questions, and launch it. Gain valuable insights through relevant questions, access the prefab reports dashboard, and integrate seamlessly for closed-loop actions. Simplify customer feedback collection with our intuitive software!

Make Your NBFC Surveys Truly Omnichannel

Reach out to customers through their preferred channels, whether it's Email, SMS, WhatsApp, website, in-app notifications, QR codes, social media platforms, or direct links. Simply upload the contacts and share the NBFC survey directly through the software by effortlessly integrating it with your existing software. You can also set up automated reminders for non-responders and limit the number of emails to prevent survey fatigue.

Analyze Customer Feedback
and Sentiments with AI

No more manual coding! Leverage the power of AI-enabled Text analysis that automatically extracts quantitative insights from unprocessed qualitative data. It analyses thousands of verbatim and gives you the top trends and sentiments of customer feedback in real-time.

Close the Feedback Loop and
Resolve Customer Issues

Analyzing responses in NBFC is as important as collecting feedback. The innovative automated dashboard displays CSAT and NPS scores, customer behavior, customer sentiments, and top trends in one go. You can also customize the report, filter the data, and share it with the respective store manager or team as required.

Empower Decision-Making with Powerful Dashboards and Actionable Reports

The custom role-based dashboards of our NBFC Customer Feedback Platform help employees in your organization see only the insights they want! They have their own personal dashboard with data corresponding to the requirements and interests of users with that role. And you dont need to do any manual reporting. Just click a button and you have everything you want.

Maximize Your Efficiency with Seamless Integration

Switching from one platform to another can be a hassle! That’s why SurveySensum can easily integrate with your existing systems such as Zendesk, Slack, Salesforce, Hubspot, Freshdesk, and Intercom effectively. Its robust integration technology lets you receive responses on a Slack server, send surveys inside chats on Intercom, and integrate with other CRM applications using open APIs.

DISCOVER THE DIFFERENCE

More than Just an NBFC Customer Feedback Platform

Ease of Use

We made sure that the product is so easy to use that you can launch any survey in just 30 minutes and share it with all your customers.
“The best thing about SurveySensum is its simplicity. The user interface is so simple, that it made creating questions very easy, even for a new person.”
Numan Ardhi Nugraha
Product & Customer Insight Indosat

CX Consultation

We understand that you might not have a research team. So, our CX experts analyze the feedback and offer insights to boost your sales and retention.
“Whenever we needed support, you guys were right there. You’re always ready to offer us any kind of expertise that we might ask for.”
James Braun
VP of Quality at Apria Healthcare

Exceptional Support

It's not just the product, our support team comes with it. Wherever and whenever you get stuck, we guarantee to offer 1 hour SLA Support.
“Tools and features can be replicated, but the kind of support and ease that SurveySensum provides is exemplary.”
Siti Amaryllia
Head of CX at Allianz

Don't take our word for it, try it for yourself. It's free!

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Frequently Asked Questions

FAQs

A good NBFC Customer Feedback Platform costs you as per the features you require. Its pricing varies from brand to brand. It’s always better to do a trial version before opting for any software.

For example, a leading NBFC Customer Feedback Tool like SurveySensum gives you a free trial and a free version. And its enterprise plan is customized to meet the varying demands of an organization. So try it out first, and if it suits your needs, go for the enterprise plan.
A good NBFC Feedback software will consist of responsive features that will help you survey customers on a timely basis, analyze trends, and leverage insightful reports. Here is a list of some of the best NBFC Customer Feedback platforms for your reference.
  • SurveySensum
  • Medallia
  • Qualtrics
  • CustomerGauge
  • AskNicely
  • SurveyMonkey
  • SatisMeter
  • Usabilla
  • Delighted
  • Survicate
To close the feedback loop on NBFC customer surveys, you need to:
  • Collect and analyze the feedback.
  • Share the feedback with the relevant teams.
  • Develop and implement action plans.
  • Communicate with the customers.
In short, you need to listen to customer feedback and take action to improve the customer experience.
Here are the 5 tips to improve customer satisfaction in the NBFC industry:
  1. Focus on every touchpoint of the NBFC customer journey
  2. Be critical with your CSAT questionnaire surveys & share them at the right channel at the right time
  3. Gather continuous feedback and identify the key touchpoints
  4. Close the feedback loop in time by leveraging the CSAT results
  5. Build long-lasting relationships

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Tell us your query and we’ll get back to you!

FEEDBACK DATA SECURITY

Your Data is a Serious Responsibility!

You are in charge of your Data

Prioritizing data privacy, our encryption protocols and access management shield your proprietary and business sensitive information.

Your Data is Secure

Best-in-industry authentication protocols with regular vulnerability assessment & penetration tests (VAPT) ensure personalized data moats.

…and it is Protected

Our private server backs up your data in a virtually unlimited storage while following cloud security best practices to ensure data security.