Who are we?
We aren't just a
We are a team of enthusiasts who can take your feedback process from measurement to ACTIONABILITY.
What do we do?
We can help you with,
1LaunchWhen to launch the surveys, what questions to ask, what to do with the feedback.
2AnalyzeHow to analyse results and prioritise actions to drive your business and CX goals.
3ActHow to act on these powerful insights and bring your management's attention to your CX program.
Who are we for?
We are the right fit for you, if
You are recently hired to start or fix the CX in a growth stage company.
You are new to CX and your company expects you to manage everything.
You have tried SurveyMonkey and Google Forms and are fed up with the manual tasks.
You thought Qualtrics and Medallia were in your budget but aren’t!
1175 CX PROFESSIONALS
are making feedback actionable with us
392 companies signed up last month
Unlimited free access
No credit card required
But DON'T trust us now!
Instead, talk to our customers and employees.
“SurveySensum provided us with a tool that allows us to manage the overall customer experience, include the customer’s voice into every major decision, and ultimately make the lives of our customers better.”
Customer Experience Manager
“SurveySensum helps us in getting real-time insights into all our sales (before and after) and provides such a great experience to our customers that they are coming back to us. And loved its WhatsApp Integration and personalized auto alert emails especially!”
Head of Customer Relations
“Comprehensive Product and Great Support! Especially loved the contact management as it helps trace the feedback across a multi-location business.”
Customer Engagement Manager at Evolve Group
“We have increased our NPS score on 13 touch points since we started using SurveySensum.”
CX Manager at Allianz
“SurveySensum makes you brave enough to take tough decisions and then teaches you how to make them right. It is not a company, but a family that learns together and grows together.”
Chief Technology Officer
“A person's growth is determined with the knowledge of 'what not to do' and that only comes with experimentations. And SurveySensum has always given me room to do those experiments.”
Sr. DevOps Engineer
“At SurveySensum, our most valuable resource is our people - with a diversity of backgrounds, ideas, options, and life experiences. We’re a team of self-starting, mission-driven individuals with a passion for purposeful innovation.”