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TEXT ANALYTICS SOFTWARE

Turn qualitative customer feedback into valuable business insights

Understand your customers like never before, with our AI-powered multilingual text analytics software built specifically to extract actionable insights from unstructured text data.

You’ll be in good company

Collect valuable customer data from everywhere

Gather customer feedback from multiple sources and channels: surveys, chatbots, social media, reviews, and many more.

Surveys
Surveys

We can analyze your survey responses by running sentiment analysis on them to determine the sentiments of customers.

Chatbots
Chatbots

Our CX management software, based on text analytics, can analyze chat conversations from any chat software you use and uncover the sentiment behind what's being said.

Excel sheets
Excel sheets

Have customer feedback in the CSV file. No problem. Upload the file to our software and generate actionable insights.

Social Media
Social Media

Social listening can improve your CX, but only when you analyze those conversations - with SurveySensum you can analyze them and get meaningful and actionable insights.

Reviews
Reviews

With our AI-powered sentiment analysis you can find the hidden insights and trends in your customer reviews.

CRM
CRM

Get a 360-degree view of your customer by integrating your existing CRM with SurveySensum.

Extract meaning from your data & drive action

SurveySensum AI‑powered text analytics platform helps you unlock value from your text data in real-time. So you can understand what customers feel about particular topics (and even how strongly they feel) and prioritize the issues based on customer urgency.

Resolve issues quickly with automatic ticket tagging

Tagging tickets manually is a tedious and time-consuming process. With our automatic ticket tagging, we can classify and route your tickets right away based on topic, sentiment, emotion or intent. Allowing you to reduce errors from manual classification and tagging, and do things in seconds that previously would take days or even weeks.

Resolve issues quickly with automatic ticket tagging

Want to turn your customer feedback into action?

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