See how SurveySensum works

AI Enabled

Greater ROI + Powerful Features + Better Pricing

The EASIEST NPS Software
to Boost Customer Loyalty and ROI!

SurveySensum’s AI-driven NPS software makes launching, analyzing, and improving your NPS program effortless. Get instant, actionable insights to boost your NPS score and retain more customers.
See How It Works

See how SurveySensum works

Meet Your

AI Co-Pilot:

What’s driving negative NPS this quarter?

Which product line has the most recurring issues?

Any new CX red flags from this morning’s chat logs?

What More Can You Do with

AI-Generated Summaries

Don’t read every comment. SensAI gives you smart, human-like summaries of open-ended feedback.

Just tell SensAI what you need (e.g. “Create a post-delivery NPS survey”).

Don’t read every comment. SensAI gives you smart, human-like summaries of open-ended feedback.

Experience SensAI in Action

Worried About Implementation? We’ve Got you!

From First-Time Setup to Seamless Migration — We’re with You Every Step of the Way.

New to NPS?

We’ll guide you from scratch – from building your first survey to going live with a successful implementation.
Talk to an NPS Expert
Do I need to train my team on a new tool again?
“ The best thing about SurveySensum is its simplicity. The user interface is so simple, that it made creating questions very easy, even for a new person.“
What if I get stuck and there’s no one to help?”
” Tools and features can be replicated, but the kind of support and ease that SurveySensum provides is exemplary.“

Switching from Another NPS Tool?

Migrate seamlessly from Microsoft Forms, Qualtrics, or outdated systems – without the hassle.
Switch to SurveySensum

Migration always takes forever… I don’t have weeks to spare.

You cleared the security and got up and running in 3 months in the US, that is incredible. It shows the agility that you guys have. – Apria

What if I get stuck and there’s no one to help?”

They have consistently kept us true to our goals and have become invaluable partners in supporting our requirements. – PineLabs

DIY NPS Software: Launch, Analyze, and Act on NPS Feedback with Ease

Why SurveySensum?

No Coding Needed

Create NPS Surveys in Minutes

Start Building Your NPS Survey

Multi-Channel Distribution

Reach More Customers, Get More Responses

Distribute Your First NPS Survey

Closed Loop Ticketing System

Turn Detractors into Promoters

Close the Loop with Customers

Customized Dashboarding

Insights at Your Fingertips

See Your Insights Dashboard

AI-Powered Text Analytics

Unlock Insights in Seconds

Unlock AI-Powered Insights

Pay For What You Use. No Surprises. No Unnecessary Costs.

Contact us for a customized quote!
Get Started Today

Tailored for Every Industry

Customized Solutions for Your Unique Needs

Personalized Journeys

Measure NPS at key touchpoints to maximize retention.

Industry-Specific Solutions

From financial services and healthcare to manufacturing, automotive, and SaaS, we offer flexible solutions tailored to your industry.

Feature Comparison: SurveySensum vs. Others

Features

Google Forms / Microsoft Forms / TypeForm / SurveyMonkey
Qualtrics

Pricing

Flexible (No hidden fees)
Low
Expensive with hidden costs
Support Responsiveness
Highly responsive, 2-hour SLA
Slow response time
Delayed (weeks)
Questionnaire Customization
Full
Limited
Complex

AI Text Analytics

Keyword/Rule-based
Closed-Loop System
User Experience 
Intuitive (No IT training)
Simple but limited functionality
Requires extensive training and support
Implementation Support
In-house support included
No support
Third-party support (extra costs)
Dashboard Analytics 
See All SurveySensum Features
Integration

Perfectly Synced with Your Existing Platform

*APIs for seamless integration with your existing workflows.
**Our team is always here to assist you in setting up, migrating, and optimizing your NPS program.

Launch a High-Impact NPS Program

From feedback to action – drive retention and loyalty.
Launch My NPS Program

Real Brands. Real Results.

How Leading Companies Transformed Their NPS Programs with SurveySensum

Pine Labs

360° NPS Visibility | NPS & CSAT Uplift | Stronger Product & Sales Strategy

"SurveySensum’s agile, empathetic approach transformed our merchant experience. They’ve become true partners in driving retention."

Bizagi

Launched First-Ever NPS | Embedded a Customer-Centric Culture | Executive Buy-In

"SurveySensum gave us structured feedback and measurable insights, replacing anecdotal inputs. It has truly been a game-changer."

Mercedes-Benz Indonesia

30% Increase in Customer Satisfaction | 60% Survey Cost Saved

"SurveySensum helped us identify every respondent with a low score, share feedback directly with dealers, and improve the experience in real-time. We saved about 70% in survey costs and saw a 30% CSAT boost."

Honda Motor Indonesia

70% Survey Cost Saved | 8–10 Hours Saved Weekly | Real-Time Feedback

"With WhatsApp surveys and real-time data, we now get insights faster and at a lower cost – without compromising quality."

Nissan Motor Indonesia

35% Higher Response Rate | 80% Survey Cost Saved | 80 Hours Saved in Reporting

"We’re getting real-time insights, personalized alerts, and a much better customer response with WhatsApp surveys. It’s a game changer."

Allianz Indonesia

23% Fewer Complaints | +11 NPS Points | 8–10 Weekly Hours Saved

"Tools can be replicated, but the support and simplicity of SurveySensum stand out. We saw fewer complaints and improved our NPS significantly."

Indosat Ooredoo Hutchison

20X More Surveys | 10X Higher Response Rate | $100K Research Cost Saved

"The simplicity of SurveySensum made it easy for even new users to create surveys. Their customer service is exemplary."

Link Net

35% Boost in CSAT | Real-Time Feedback | 24 Hours Saved Monthly

"Email reminders, intuitive dashboards, and outstanding support have helped us uncover network issues faster and elevate the customer experience."

Enterprise-Grade Security – Your Data. Our Responsibility.

We go beyond compliance — to earn your trust.

PII & Brand Masking

Sensitive info is masked before it reaches AI models.

SOC 2 & ISO Certified

Built to meet the toughest data security standards.

GDPR & HIPAA Compliant

Full compliance with healthcare and global data privacy laws.

Boost Your NPS,
Retain More Customers

Turn feedback into action and watch loyalty grow.
Boost My NPS

Frequently Asked Questions

What are the NPS Tool ?

NPS tools are software solutions designed to measure and analyze the Net Promoter Score. They help businesses understand customer loyalty, gather feedback, and take actionable steps to improve the customer experience. These tools often include features like survey distribution, real-time reporting, and text analytics.

A good NPS score is generally considered to be 30 and above. However, this can vary by industry. Scores above 50 are often seen as excellent and indicate a high level of customer satisfaction and loyalty, while scores above 70 are exceptional.
NPS benchmarking allows businesses to compare their scores against industry averages or competitors. This comparison helps identify strengths and areas for improvement, setting targets for boosting customer loyalty and satisfaction.
Color coding the NPS scale (e.g., red for detractors, yellow for passives, green for promoters) helps businesses quickly visualize customer sentiment. This visual cue makes it easier to prioritize actions and responses based on the feedback received.
The 5-point NPS scale is a simplified version of the traditional 11-point scale, breaking down responses into five categories. This can simplify data collection and analysis, making it easier for customers to respond and for businesses to interpret the results.
Essential NPS survey questions include two core NPS question: “On a scale of 0-10, how likely are you to recommend our product/service to a friend?” Follow-up questions should seek to understand the reasons behind the score and gather qualitative feedback.
NPS in customer service measures the quality of support interactions. By gauging customer satisfaction after service calls or support tickets, businesses can identify areas to improve service quality and enhance overall customer satisfaction.
NPS in banking is used to measure customer loyalty and satisfaction with financial services. It helps identify key factors that drive customer trust and areas for service improvement, contributing to a better banking experience.
TNPS measures customer loyalty immediately after specific transactions or interactions. This provides real-time feedback on individual touchpoints, allowing businesses to make quick adjustments to improve the customer experience.
The main types of NPS are Relationship NPS, which measures overall loyalty over time, and Transactional NPS, which assesses customer loyalty after specific interactions or transactions.
NPS benchmarking in retail is used to compare their scores with industry standards. This helps identify how they stack up against competitors and reveals specific areas where they can improve customer satisfaction and loyalty.
NPS in B2B measures client loyalty and satisfaction with business services. It provides insights into how well a company meets its client’s needs and helps strengthen long-term business relationships.
A good NPS score in SaaS generally falls between 30 and 50. Higher scores indicate strong customer loyalty and satisfaction with the software offering. Scores above 50 are exceptional in this industry.
To create an effective NPS survey, start with the core NPS question, personalize the survey, use conditional logic for follow-up questions, and distribute it through various channels such as email, SMS, and web for broad reach.
Send NPS surveys after key customer interactions like purchases, support calls, or product usage milestones. Periodically sending surveys helps capture overall satisfaction and track changes over time.
Higher NPS scores are linked to increased customer loyalty, reduced churn, and higher referral rates. Satisfied customers are more likely to make repeat purchases and recommend the business to others, directly contributing to revenue growth.
The NPS methodology involves asking the core NPS question, categorizing respondents as detractors, passives, or promoters, and using follow-up questions to gather detailed feedback. This structured approach provides both quantitative and qualitative insights.

NPS Text Analytics uses natural language processing to analyze open-ended survey responses. This helps identify common themes and sentiments, providing deeper insights into customer feedback and preferences.

The NPS in automotive is to measure satisfaction with vehicle purchases, services, and overall brand loyalty. This feedback helps manufacturers and dealerships improve products and customer experiences.
NPS in Fintech is used to gauge customer loyalty and satisfaction with their digital financial services. It helps identify key drivers of satisfaction and areas for improvement in user experience and service offerings.
The NPS metric quantifies customer loyalty on a scale from -100 to 100. It helps businesses track and improve customer satisfaction over time, driving strategic decisions that enhance the customer experience.
To maximize the effectiveness of NPS survey emails, personalize the email content, use clear and engaging subject lines, and follow up on responses to ensure meaningful feedback and high engagement rates.
CX NPS assesses customer loyalty within the broader context of their overall experience with a company. It evaluates how various touchpoints and interactions influence overall satisfaction and loyalty.
Product NPS measures customer satisfaction with specific products. This feedback helps businesses understand product performance, identify issues, and drive product improvements for better customer experiences.
Best practices include personalizing surveys, timing them appropriately, using follow-up questions to gather detailed feedback, and analyzing the data to take informed actions. These practices ensure high response rates and valuable insights

NPS provides a straightforward and reliable measure of customer loyalty. It helps businesses identify promoters and detractors, understand key drivers of satisfaction, and make data-driven decisions to improve customer retention and drive growth.

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