Improve your customer experience with NPS, CES, CSAT Survey Software
Gain insights on the most affected touchpoint in the customer journey. Take the required actions and boost customer satisfaction.
Customer Satisfaction Score (CSAT)
Measure every interaction with your customer to find potential bottlenecks and improve the customer experience.
Net Promoter Score® (NPS)
Measure the willingness of customers to recommend your products and services. Identify critical issues and prioritize actions.
Customer Effort Score (CES)
Measure the ease of your product and service experience. Identify frictions and make that experience effortless
These awesome customers have trusted us as their feedback partners
Step by step flow to improve your customer experience
Identify the touchpoint in the customer journey with the most friction
Your customers feel different throughout their journey, so taking feedback once a year is not enough. If you take feedback after every transaction, you can easily identify which touchpoint is most impacted.
Understand the reason behind that friction without any manual coding
Use text analysis on the open-ended feedback of that touchpoint and you’ll find the why behind the friction.
Follow up with the detractors
Get instant automated alerts on detractors, respond to them in time, and get more information. Your customers need to know that you are listening to them!
Take action and measure improvement
Take required actions, inform your customers, and close the feedback loop efficiently. And track improvements on CSAT scores on real-time customized dashboards.
Features that make you love Us more
A wide range of features that will help you to take your customer experience to the next level.
You don’t have to send surveys manually again and again. Integrate your CRM with SurveySensum and automate this process.
Create surveys and generate responses in the language of your choice. You can add as many languages as you like and also use any type of characters in your survey.
Transfer existing survey data
All of your existing survey data can be easily transferred on to SurveySensum in a matter of minutes
Easily automate various processes based on pre-defined schedules or events triggered using workflows.
Our SurveySensum’s CX experts will work closely with your team to achieve your CX goals, from implementation, strategic advisory and program management.
Personalized CX delivered at scale. With SurveySensum, our tenured CX experts will optimize every touchpoint and improve your Customer Experience. We act as your partner and develop strategy, build initiatives and even train your CX team on tools and methodologies.
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