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We help small and medium enterprises in making feedback actionable
Basic
CX Essentials
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No credit card required
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1 NPS/CES/CSAT projects
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Custom questions
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100 responses/month
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Filters
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Standard Email alerts using workflow
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Enterprise
Personalised CX soultions
Tailor-made for your needs
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Unlimited surveys
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Text and sentiment analysis
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Collect via in-app, website, SMS & WhatsApp
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Custom dashboard
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Offline data collection
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Custom CRM integrations
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| Survey Creation | |||||
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Out of the box solutions (NPS/CES/CSAT)
Ready to use, customisable templates with automatic dashboards for response analysis
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Custom surveys
Build surveys from scratch to serve unique campaigns
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Survey length
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Additional question types
Choose from useful formats like Multiple Choice, Long Text, Short Text, Opinion Scale, Rating, Email, Information, Grid Question, Phone number and more
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Survey logic (Display/Jump)
Make your surveys intuitive by adding logic to the survey structure
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| Feedback Collection | |||||
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Survey responses
Number of responses that are accessible to the user. The limit is inclusive of responses from all surveys across all distribution channels.
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No. of Emails
Number of total emails that can be sent from the CX Platform
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Send reminders
Schedule reminders to follow-up on shared surveys
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Collect data via Email, QR code, social media & link
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Collect via in-app & website integrations
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Collect via SMS & WhatsAPP
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Offline data collection
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| Analysis & Reporting | |||||
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Export data
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Text and Sentiment Analysis
Analytics on social media content, call-centre conversations & survey responses
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Role-based dashboards
Personalised dashboards for different profiles across the organisation
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Wordcloud
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Filters
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Survey Metrics
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Custom dashboards
Get custom dasboards based on the insights needed
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| Workflows | |||||
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Standard workflow
Use workflow templates for Out of the Box(NPS/CES/CSAT) survey projects
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Advanced workflow
Create your own workflow and automate important communications
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No. of workflows
Active workflows for your account
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| Integrations & Sharing | |||||
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No. of users
Users per account
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CRM integration
Integrate with CRM systems like Hubspot, Salesforce, Freshdesk, Zendesk for uploading contacts and syncing feedback responses
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Open API
Connect with the CRM of your choice using open API
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Professional API support
Get help from SurveySensum team in building your connections with Open APIs
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Contact management
Add and manage contacts through CSV files
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Historical data migrations
Import data from previous surveys built on other platforms
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| Personalisation | |||||
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Multilingual surveys
Choose the default survey language to suit your customers' needs
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Survey theme
Cutomise the look and feel of your surveys
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White labelling
Remove SurveySensum logo and branding from the surveys you share
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Onboarding support
One-on-one guidance from our technical experts and product training
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Email support
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Chat support
Stay connected with our support team via Whatsapp and Chat
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Dedicated CX manager
Constant guidance from our CX Expert to implement a tailor-made CX programme throughout your organisation
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Customers who love us
Hear from some of our loyal customers on how they improved their CX with SurveySensum
Connext
SurveySensum CX software is very useful to track and monitor the reactions of the audience about our recent event. We got access to a real-time dashboard where we can see the customer satisfaction score. It’s a great software to know the loopholes in your customer experience process.
Smartfren
We like how this SurveySensum CX software worked smoothly for us and not just collected Customer Effort Score (CES) from our existing customer but also helped us with actionable insights. Our internal team got really impressed with the ease of use of this software and its features.
More companies who use the SurveySensum platform
Frequently Asked Questions
FAQs
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