Simple Annual Plans
CX solutions for businesses of all sizes
Monthly
Annual
Take Customer Experience to the next level
Plans
Plans
Starter
Jumpstart CX campaigns
/mo
or Purchase Now
10 NPS/CES/CSAT projects |
Unlimited Custom Surveys |
10 users |
100k emails/month |
10k survey responses/month |
Unlimited questions per survey |
Display & Jump logic |
Custom workflow |
10 Close the feedback loop Alerts |
Custom survey theme |
Share via Email, QR, Anonymous Link, Facebook, Twitter |
Multilingual Surveys |
6 hours Technical Online Support |
SLA 24 hours Email/Whatsapp Support |
SURVEY CREATION |
|---|
10 NPS/CES/CSAT projects |
Unlimited Custom Surveys |
Unlimited Survey Questions |
10 Additional Question Types |
Display & Jump logic |
FEEDBACK COLLECTION |
|---|
10k Survey Responses monthly |
100k emails/month |
Send Reminders |
Share via Email, QR code, Social Media, Link |
Analysis & Reporting |
|---|
Export Data |
Wordcloud |
Filters |
Standard Survey Metrics |
Close the Feedback Loop |
|---|
Email Alerts |
Custom Workflow |
10 Close the feedback loop Alerts |
Integrations & Sharing |
|---|
10 users |
CRM Integration |
Contact Management through CSV |
Personalisation |
|---|
Multilingual Surveys |
Custom Survey Theme |
Support and Training |
|---|
6 hours Onboarding Support |
24x7 Email Support |
24x7 Chat Support |
See All Features
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Professional
Power-packed CX tools
/mo
or Purchase Now
10 NPS/CES/CSAT projects |
Unlimited Custom Surveys |
10 users |
100k emails/month |
10k survey responses/month |
Unlimited questions per survey |
Display & Jump logic |
Custom workflow |
10 Close the feedback loop Alerts |
Custom survey theme |
Share via Email, QR, Anonymous Link, Facebook, Twitter |
Multilingual Surveys |
6 hours Technical Online Support |
SLA 24 hours Email/Whatsapp Support |
SURVEY CREATION |
|---|
10 NPS/CES/CSAT projects |
Unlimited Custom Surveys |
Unlimited Survey Questions |
10 Additional Question Types |
Display & Jump logic |
FEEDBACK COLLECTION |
|---|
10k Survey Responses monthly |
100k emails/month |
Send Reminders |
Share via Email, QR code, Social Media, Link |
Analysis & Reporting |
|---|
Export Data |
Wordcloud |
Filters |
Standard Survey Metrics |
Close the Feedback Loop |
|---|
Email Alerts |
Custom Workflow |
10 Close the feedback loop Alerts |
Integrations & Sharing |
|---|
10 users |
CRM Integration |
Contact Management through CSV |
Personalisation |
|---|
Multilingual Surveys |
Custom Survey Theme |
Support and Training |
|---|
6 hours Onboarding Support |
24x7 Email Support |
24x7 Chat Support |
See All Features
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Enterprise
Personalised CX soultions
Request Quote
Unlimited NPS/CES/CSAT projects |
Unlimited Custom Surveys |
Unlimited users |
Unlimited emails/month |
Unlimited survey responses/month |
Unlimited questions per survey |
Display & Jump logic |
Custom workflow |
Unlimited Close the feedback loop Alerts |
Custom survey theme with CSS formatting |
Share via Email, Web, SMS, WhatsApp, QR & more |
Multilingual Surveys |
Text and Sentiment Analysis |
Dedicated Account Manager for Technical Online Support |
SLA 24 hours Email/Whatsapp Support |
SURVEY CREATION |
|---|
Unlimited NPS/CES/CSAT projects |
Unlimited Custom Surveys |
Unlimited Survey Questions |
10 Additional Question Types |
Display & Jump logic |
FEEDBACK COLLECTION |
|---|
Unlimited Survey Responses monthly |
Unlimited emails/month |
Send Reminders |
Share via Email, QR code, Social Media, Link, App, Website Integrations & SMS |
Offline Data Collection |
Analysis & Reporting |
|---|
Export Data |
Text and Sentiment Analysis |
Real-Time Role-based Dashboards |
Wordcloud |
Filters |
Custom Survey Metrics |
Close the Feedback Loop |
|---|
Email, Mobile & CRM Alerts |
Custom Workflow |
Unlimited Close the feedback loop Alerts |
Integrations & Sharing |
|---|
Unlimited users |
CRM Integration |
Contact Management through CSV |
Historical Data Migrations |
Personalisation |
|---|
Multilingual Surveys |
Custom Survey Theme with CSS formatting |
Whitelabelling |
Support and Training |
|---|
Customised Onboarding Support |
24x7 Email Support |
24x7 Chat Support |
Dedicated CX Manager |
See All Features
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Feature Overview | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Out of the Box Solutions (NPS/CES/CSAT) | 2 Projects | 10 Projects | Unlimited | ||||||
Custom Surveys | 5 Projects | Unlimited | Unlimited | ||||||
Number of Users | 3 | 10 | Unlimited | ||||||
Number of Emails | 10k/Month | 100k/month | Unlimited | ||||||
Survey Responses | 2k/Month | 10k/month | Unlimited | ||||||
Questions per Survey | Unlimited | Unlimited | Unlimited | ||||||
Survey Logic: Display & Jump | Yes | Yes | Yes | ||||||
Workflow | Custom | Custom | Custom | ||||||
Close the feedback loop Alerts | 1 | 10 | Unlimited | ||||||
Survey Theme | Custom | Custom | Custom with CSS formatting | ||||||
Distribution Channels | Email, QR, Anonymous Link, Facebook, Twitter | Email, QR, Anonymous Link, Facebook, Twitter | Email, Web, SMS, WhatsApp, QR & more | ||||||
Multilingual Surveys | Yes | Yes | Yes | ||||||
Text and Sentiment Analysis | --- | --- | Yes | ||||||
Onboarding Support | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Professional Services | 4 hours | 6 hours | Dedicated Account Manager | ||||||
Email/Whatsapp Support | SLA 24 hours | SLA 24 hours | SLA 24 hours | ||||||
SURVEY CREATION | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Out of the Box Solutions (NPS/CES/CSAT) | 2 Projects | 10 Projects | 11 Projects | ||||||
Custom Surveys | 5 Projects | Unlimited | Unlimited | ||||||
Survey Length | Unlimited | Unlimited | Unlimited | ||||||
Additional Question Types | Yes | Yes | Yes | ||||||
Survey Logic: Display & Jump | Yes | Yes | Yes | ||||||
FEEDBACK COLLECTION | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Survey Responses | 2k/Month | 10k/month | Unlimited | ||||||
Number of Emails | 10k/Month | 100k/month | Unlimited | ||||||
Send Reminders | Yes | Yes | Yes | ||||||
Collect Data via Email, QR code, Social Media, Link | Yes | Yes | Yes | ||||||
Collect via App, Website Integrations & SMS | No | No | Yes | ||||||
Offline Data Collection | No | No | Yes | ||||||
Analysis & Reporting | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Export Data | Yes | Yes | Yes | ||||||
Text and Sentiment Analysis | No | No | Yes | ||||||
Wordcloud | Yes | Yes | Yes | ||||||
Filters | Yes | Yes | Yes | ||||||
Survey Metrics | Standard | Standard | Custom | ||||||
Close the Feedback Loop | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Automatic Alerts | Yes | Yes | Yes | ||||||
Advanced Alerts | No | No | Yes | ||||||
Workflow | Custom | Custom | Custom | ||||||
Close the feedback loop Alerts | 1 | 10 | Unlimited | ||||||
Integrations & Sharing | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Number of Users | 3 | 10 | Unlimited | ||||||
CRM Integration | No | Yes | Yes | ||||||
Open API | Yes | Yes | Yes | ||||||
Professional API Support | No | No | Yes | ||||||
Contact Management | Yes | Yes | Yes | ||||||
Historical Data Migrations | No | No | Yes | ||||||
PERSONALISATION | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Multilingual Surveys | Yes | Yes | Yes | ||||||
Survey Theme | Standard | Custom | Custom | ||||||
Whitelabelling | No | No | Yes | ||||||
Support and Training | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Onboarding Support | 4 hours | 6 hours | Custom | ||||||
Email Support | 24x7 | 24x7 | 24x7 | ||||||
Chat Support | Business Hours | 24x7 | 24x7 | ||||||
Dedicated CX Manager | No | No | Yes | ||||||
See All Features
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Get valuable strategic business insights from every
customer conversation
Most companies today are overwhelmed with customer conversation data and face a problem turning all their data into actionable insights. With our AI-powered text analytics, you can unleash the insights locked in your data to drive better customer experiences.
Discounts
We offer special pricing for students and NGOs. To avail our services at discounted rates, make sure you sign up using your official e-mail address.
Multilingual Services
Reach out to your customers in the language they understand. Create surveys in English, Bahasa and other supported languages.
Customers who love us
Hear from some of our loyal customers on how they improved their CX with SurveySensum
Connext
SurveySensum CX software is very useful to track and monitor the reactions of the audience about our recent event. We got access to a real-time dashboard where we can see the customer satisfaction score. It’s a great software to know the loopholes in your customer experience process.
Smartfren
We like how this SurveySensum CX software worked smoothly for us and not just collected Customer Effort Score (CES) from our existing customer but also helped us with actionable insights. Our internal team got really impressed with the ease of use of this software and its features.
More companies who use the SurveySensum platform
Frequently Asked Questions
FAQs
You will be automatically downgraded to the Starter plan,
losing access to all Pro features. You can upgrade your
account subscription anytime during the trial period or
after it ends.
You will be eligible to get a refund only in case of
cancellation within 30 days of payment.
Yes, you can import data from other sources and integrate
it with SurveySensum.
We have specific discounts for NGOs and students. To know
more, please contact sales@surveysensum.com
You can view the rest of the responses once you upgrade
your subscription.
You can get constant support via email. Please direct your
questions to support@surveysensum.com
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