Simple Annual Plans
CX solutions for businesses of all sizes
Monthly
Annual
(save 20%)
Take Customer Experience to the next level
Plans
Starter
Essentials to kick-start your Customer Experience journey
FREE
Sign up for Free Single NPS survey project |
Single user only |
Customised NPS survey |
Send upto 2000 emails every month |
Collect upto 250 survey responses |
SURVEY CREATION |
|---|
One NPS Survey Project |
1 Custom Survey |
10 Questions per Survey |
Create Multilingual Custom
Survey/Form in English &
Bahasa |
FEEDBACK COLLECTION |
|---|
250 Survey Responses |
2000 Emails per month |
Collect Data via Email, QR
code, Social Media |
INTEGRATION & SHARING |
|---|
Contact Management/Panel
Mangement: Adding &
Managing Contacts through
CRM etc |
FEEDBACK ANALYSIS & REPORTING |
|---|
Export Data |
Wordcloud |
Filters |
SUPPORT |
|---|
24/7 Email Support |
PERSONALISATION |
|---|
Add Brand Logo |
AUTOMATED SURVEYS |
|---|
Create NPS Surveys with
Automatic Dashboard and
Reports |
See All Features
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Pro
Power-packed tools to give full control to small teams
/mo
Sign up for Free or Purchase Now
Unlimited NPS survey projects |
Collect upto 10,000 survey responses |
Create custom NPS surveys |
Upto 3 team members |
24/7 Email Support and assistance with Onboarding |
SURVEY CREATION |
|---|
Unlimited NPS Survey
Projects |
Unlimited Custom Surveys |
Unlimited Questions per
Survey |
NPS/Custom Surveys |
Create Multilingual Custom Survey/Form in English & Bahasa |
FEEDBACK COLLECTION |
|---|
10000 Survey Responses |
Unlimited Emails |
Collect Data via Email, QR
code, Social Media |
INTEGRATION & SHARING |
|---|
Add Team Members to
contribute in the
Surveys/Reports |
Add 2 Team Members |
Contact Management/Panel
Mangement: Adding &
Managing Contacts through
CRM etc |
Historical Data Migrations
from Previous Surveys
using our Competition |
FEEDBACK ANALYSIS & REPORTING |
|---|
Export Data |
Automatic Text and
Sentiment Analysis |
Wordcloud |
Filters |
SUPPORT |
|---|
24/7 Email Support |
Help with Onboarding |
PERSONALISATION |
|---|
Ability to fully Customize Survey Themes according to Branding |
Remove Survey Sensum
Branding |
AUTOMATED SURVEYS |
|---|
Create NPS Surveys with
Automatic Dashboard and
Reports |
CLOSE LOOP FEEDBACK |
|---|
Automatic alerts on your
Email |
WORKFLOW |
|---|
Send Reminders |
Send Thank You Email |
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PREMIUM
Personalised solutions crafted specially for your Enterprise
Request Quote
Get in Touch Unlimited NPS, CES, CSAT or Custom Survey Projects |
Role based dashboards for different teams in the organisation |
Dedicated CX Expert to implement CX program across organisation |
Maintain closed-loop feedback with real-time alerts |
SURVEY CREATION |
|---|
Unlimited NPS Survey
Projects |
Unlimited Custom Surveys |
Unlimited Questions per
Survey |
NPS, CES, CSAT, Custom
Surveys |
Create Multilingual Custom Survey/Form in all languages |
FEEDBACK COLLECTION |
|---|
Unlimited Survey Responses |
Unlimited Emails |
Collect Data via Email, QR
code, Social Media |
Collect via App, Website
Integrations & SMS |
Offline Data Collection |
INTEGRATION & SHARING |
|---|
Add Team Members to
contribute in the
Surveys/Reports |
Add Unlimited Team Members |
Ability to integrate with CRM systems like Hubspot, Salesforce, Freshdesk, Zendesk for uploading Contacts and syncing Feedback Responses |
Contact Management/Panel
Mangement: Adding &
Managing Contacts through
CRM etc |
Historical Data Migrations
from Previous Surveys
using our Competition |
FEEDBACK ANALYSIS & REPORTING |
|---|
Export Data |
Customised Text and
Sentiment Analysis |
Real Time Role based
Dashboards |
Wordcloud |
Filters |
SUPPORT |
|---|
Dedicated CX Expert to
implement a CX program
throughout the
Organization |
Onboarding & Training |
24/7 Email Support |
PERSONALISATION |
|---|
Ability to fully Customize Survey Themes according to Branding |
Remove Survey Sensum
Branding |
AUTOMATED SURVEYS |
|---|
Create NPS, CSAT, CES
Surveys with Automatic
Dashboard and Reports |
CLOSE LOOP FEEDBACK |
|---|
Automatic alerts on your mobile App |
Automatic alerts on your Email |
Automatic alerts on your CRM |
WORKFLOW |
|---|
Send Reminders |
Send Thank You Email |
Customise Workflows |
See All Features
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Feature Overview | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Type of Survey | NPS | NPS | NPS, CES, CSAT | ||||||
Number of Survey responses | 500/month | 10000/month | Unlimited | ||||||
Number of Users | 1 | 3 | Unlimited | ||||||
Text & Sentiment analytics | No | Analytics on survey responses | Analytics on Social media, Call centre conversations & survey responses | ||||||
SURVEY CREATION | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Number of NPS Survey Projects | 1 | Unlimited | Unlimited | ||||||
Number of Custom Surveys | 1 | Unlimited | Unlimited | ||||||
Questions per Survey | 10 | Unlimited | Unlimited | ||||||
Survey Type | NPS, Custom | NPS, Custom | NPS, CES, CSAT, Custom | ||||||
Create Multilingual NPS surveys Projects | English & Bahasa | English & Bahasa | All languages | ||||||
FEEDBACK COLLECTION | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Survey Responses | 250 | 10000 | Unlimited | ||||||
Number of Emails | 2000/month | Unlimited | Unlimited | ||||||
Collect Data via Email, QR code,
Social Media | Yes | Yes | Yes | ||||||
Collect via App, Website
Integrations & SMS | No | No | Yes | ||||||
Offline Data Collection | No | No | Yes | ||||||
INTEGRATION & SHARING | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Add Team Members to contribute in
the Surveys/Reports | No | Yes | Yes | ||||||
Additional Team Members | None | 2 | Unlimited | ||||||
Ability to integrate with CRM
systems like Hubspot, Salesforce,
Freshdesk, Zendesk for uploading
Contacts and syncing Feedback
Responses | No | No | Yes | ||||||
Contact Management/Panel
Mangement: Adding & Managing
Contacts through CRM etc | Yes | Yes | Yes | ||||||
Historical Data Migrations from
Previous Surveys using our
Competition | No | Yes | Yes | ||||||
FEEDBACK ANALYSIS & REPORTING | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Export Data | Yes | Yes | Yes | ||||||
Text and Sentiment Analysis | No | Automatic | Full Services | ||||||
Real Time Role based Dashboards | No | No | Yes | ||||||
Wordcloud | Yes | Yes | Yes | ||||||
Filters | Yes | Yes | Yes | ||||||
SUPPORT | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Dedicated CX Expert to implement a
CX program throughout the
Organization | No | No | Yes | ||||||
Onboarding & Training | No | Help you get started | Yes | ||||||
24/7 Email Support | Yes | Yes | Yes | ||||||
PERSONALISATION | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Ability to Customize Survey Themes
according to Branding | Brand Logo | Full Formatting | Full Formatting | ||||||
Remove Survey Sensum Branding | No | Yes | Yes | ||||||
AUTOMATED SURVEYS | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Create NPS, CSAT, CES Surveys with
Automatic Dashboard and Reports | NPS | NPS | NPS, CES, CSAT | ||||||
CLOSE LOOP FEEDBACK | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Automatic alerts on your mobile
App | No | No | Yes | ||||||
Automatic alerts on your Email | No | Yes | Yes | ||||||
Automatic alerts on your CRM | No | No | Yes | ||||||
WORKFLOW | |||||||||
|---|---|---|---|---|---|---|---|---|---|
Send Reminders | No | Yes | Yes | ||||||
Send Thank You Email | No | Yes | Yes | ||||||
Customized workflows | No | No | Yes | ||||||
See All Features
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Get valuable strategic business insights from every
customer conversation
Most companies today are overwhelmed with customer conversation data and face a problem turning all their data into actionable insights. With our AI-powered text analytics, you can unleash the insights locked in your data to drive better customer experiences.
Discounts
We offer special pricing for students and NGOs. To avail our services at discounted rates, make sure you sign up using your official e-mail address.
Multilingual Services
Reach out to your customers in the language they understand. Create surveys in English, Bahasa and other supported languages.
Customers who love us
Hear from some of our loyal customers on how they improved their CX with SurveySensum
Connext
SurveySensum CX software is very useful to track and monitor the reactions of the audience about our recent event. We got access to a real-time dashboard where we can see the customer satisfaction score. It’s a great software to know the loopholes in your customer experience process.
Smartfren
We like how this SurveySensum CX software worked smoothly for us and not just collected Customer Effort Score (CES) from our existing customer but also helped us with actionable insights. Our internal team got really impressed with the ease of use of this software and its features.
More companies who use the SurveySensum platform
Frequently Asked Questions
FAQs
You will be automatically downgraded to the Starter plan,
losing access to all Pro features. You can upgrade your
account subscription anytime during the trial period or
after it ends.
You will be eligible to get a refund only in case of
cancellation within 30 days of payment.
Yes, you can import data from other sources and integrate
it with SurveySensum.
We have specific discounts for NGOs and students. To know
more, please contact sales@surveysensum.com
You can view the rest of the responses once you upgrade
your subscription.
You can get constant support via email. Please direct your
questions to support@surveysensum.com
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