Start with a free plan now and upgrade later!
We help small and medium enterprises in making feedback actionable
View annual
View monthly
Basic
CX Essentials
$
0No credit card required
Includes:
3 Surveys |
100 responses per month |
Slack Integration |
Manual Tagging |
Collect Feedback from Website |
Open API |
MOST POPULAR
MOST POPULAR
Enterprise
Personalised CX soultions
Tailor-made for your needs
Everything in Pro, plus:
Quarterly Research Insights |
Close loop alert system |
Implementation services |
Unlimited Responses |
Custom DashBoards |
Collect via in-app, website, SMS & WhatsApp
New |
Custom CRM Integrations |
Compare plans, side by side
Collapse all
MOST POPULAR
MOST POPULAR
Compare plans, side by side
Collapse all
MOST POPULAR
MOST POPULAR
| Survey Creation | |||||
|---|---|---|---|---|---|
Number of Surveys 
Ready to use, customisable templates with automatic dashboards for response analysis |
| ||||
Number of Responses
Number of responses that are accessible to the user. The limit is inclusive of responses from all surveys across all distribution channels. |
| ||||
Survey length
We offer variety of question and survey types to conduct polls, surveys, product feedback etc |
| ||||
Multilingual Surveys
Create surveys in multiple languages. Share in different geographies and see how each group responds to multilingual surveys | |||||
Survey logic (Display/Jump)
Make your surveys intuitive by adding logic to the survey structure | |||||
Email notifcations
Automate email notifications with event triggers |
| ||||
Contact Management
You can add and manage contacts through CSV files | |||||
No. of email workflows
Active email workflows for your account |
|
| Different Question Types | |||||
|---|---|---|---|---|---|
Short Text
Can record the thoughts or opinions of respondents via text. To know the names of the respondents in your survey, add a short text question. | |||||
Long Text
Can record the thoughts or opinions of respondents via text.If your company needs suggestions on a feature then add a long text question | |||||
Opinion Scale
Allow respondents to share their opinions on a numbered scale using this question. By default, allows up to two labels for the questions scale —not at all likely and extremely likely | |||||
Rating (*)
Allow respondents to evaluate a statment on a visual scale of stars | |||||
Email Information
Add an email question to your survey to know the email address of all your respondents for feedback. | |||||
Grid Question
Allows combination of different question types. Grid Question can be used to know opinions on different statements in one question. | |||||
Number
Accept only numeric values as input. Used for know the number of employees in a department or employee Id number or age of respondents | |||||
Information
For sharing important information like instructions, tips, or notes in the survey. Such information does not need a response from the respondent | |||||
Phone Number
Phone number questions are utilized by trained interviewers to contact and gather information from possible respondents. | |||||
Multiple Choice
Allow respondents to select more than one answer.They're versatile, intuitive, and yield clean data that's easy for you to analyze | |||||
Net Promoter Score
Collect responses on a 0-10 scale and segment into promoters, passives and detractors. These are used to measure customer loyalty with your brand. | |||||
Image Choice - One
Allow respondents to select one image from a list of images | |||||
Image Choice - Many
Allow respondents to select multiple images from a list of images |
| Survey Design | |||||
|---|---|---|---|---|---|
10+ Survey Theme
Provides multiple pre-defined professional theme for making surveys attractive |
| ||||
Modifiable Survey Themes
Customize survey themes to stay consisent with your brand identity | |||||
Create New Themes
Create new themes for complete branding of your survey. Add image, change font style & color of buttons | |||||
CSS Customization
Customize the survey using your CSS | |||||
Images
Add images in questions and answers. | |||||
Upload your Logo
Upload your log and insert custom text into survey header | |||||
Custom Backgrounds
Use custom background images and logos to make your surveys easily recognizable for your customers | |||||
Font Customizations
Customize the font as per your brand for maintaining consitency across different platforms | |||||
Button Customizations
Customize the buttons as per your brand for maintaining consitency across different platforms | |||||
Customizable End Screen
Customize the message that the respondent will see after finishing the survey | |||||
Whitelabelling
Remove SurveySensum logo and branding from the surveys you share | |||||
Custom URL Domain
Create a simple and easy custom URL to ensure a seamless survey experience for your respondents. |
| Survey Settings | |||||
|---|---|---|---|---|---|
Survey Progress Bar
Display progress bar on the survey to let respondents know the percentage of surveys | |||||
Password Protected Surveys
Give your surveys a password for more security | |||||
Open Access Surveys
Anyone with the link can access the survey and provide feedback | |||||
Invitation Only Surveys
Only invited contacts can access the Surveys | |||||
Limit Responses
Restrict the number of responses corresponding to a survey | |||||
Survey Expiration
Specify the timelimit for accessing the survey | |||||
Partial Submission
Allow users to submit incomplete surveys | |||||
Multiple Submission
Allow users to submit a survey multiple times | |||||
Hide Question Number
Enable this to hide the question number from a survey | |||||
Survey Throttling
Set the frequency at which users will receive the surveys |
| Feedback/Response Collection | |||||
|---|---|---|---|---|---|
Email
You can share your surveys via emails easily | |||||
Facebook
You can share your surveys via Facebook too | |||||
Twitter
You can share your surveys via Twitter too | |||||
QR Code
You can share the surveys via QR code and users can scan the QR code from their phones and respond to surveys. | |||||
SMS & Whatsapp Surveys
You can share your surveys via SMS & Whatsapp too for faster responses | |||||
In-app and Website Integrations
Seamlessly embed a survey in your app and website using our generated code | |||||
Offline Data Collection | |||||
Send Reminders
Schedule reminders to follow-up on shared surveys |
| Analysis & Reporting | |||||
|---|---|---|---|---|---|
Export Data (CSV)
Export collected responses in CSV format for advanced data analytics. | |||||
Live Analysis of Responses
You can get a detailed overview of your collected responses in real time. | |||||
Wordcloud
A word cloud is a visual representation for text data, typically used to depict keywords present in responses. | |||||
Multi Level Filters
Play with your data inside the Surveysensum portal. Fitler by email, date, channels, custom attributes & much more | |||||
Survey Metrics
Get a gimpse of your responses in graphical form and analyze responses by different channels. | |||||
Role Based Dashboards
Personalised dashboards for different profiles across the organisation | |||||
Custom Dashboards
Get custom dasboards based on the insights needed | |||||
Feedback Tagging
Easily create tags and analyze your feedback | |||||
Text Analysis
Analytics on social media content, call-centre conversations, emails & survey responses | |||||
Sentiment Analysis
Automatically categorize open ended responses into positive, neutral and negative groups by using machine learning algorithms | |||||
No of Predictions
Get automatic predictions to get rid of manual tagging of text for faster classification and real time analysis of customer pain points. |
|
| Email Notifications | |||||
|---|---|---|---|---|---|
Standard Templates
A set of pre-designed workflows for internal and external email notifications | |||||
Custom Emails
Create your own workflow for emails and automate important communications | |||||
No of Email Workflows
Active email workflows for your account |
|
| Integrations & Open API | |||||
|---|---|---|---|---|---|
Slack Integration
Get notified of new survey responses directly in your Slack workspace | |||||
Hubspot Integration
Get notified of new survey responses directly in Hubspot | |||||
Zapier Integration
You can push data you collected on SurveySensum to any software via Zapier | |||||
Intercom Integration
You can share your surveys inside Intercom chat. | |||||
Custom CRM Integration
Integrate with CRM systems like Salesforce, Freshdesk, Zendesk for uploading contacts and syncing feedback responses |
| ||||
Open API
Connect with the CRM of your choice using open API | |||||
Professional API support
Get help from SurveySensum team in building your connections with Open APIs | |||||
Historical Data migrations
Import data from previous surveys built on other platforms |
| Support and Training | |||||
|---|---|---|---|---|---|
Self Help Articles and Videos
We have lots of easy to read help articles and videos to make your expert in creating surveys and detailed guide to answer your questions | |||||
Onboarding Support
One-on-one guidance from our technical experts and product training |
| ||||
Email Support
If you wanna support via email, rather than talking with us, feel free to reach out to us |
| ||||
Chat Support
Stay connected with our support team via Whatsapp and Chat |
| ||||
Dedicated CX Manager
Constant guidance from our CX Expert to implement a tailor-made CX programme throughout your organisation |
Customers who love us
Hear from some of our loyal customers on how they improved their CX with SurveySensum
Connext
SurveySensum CX software is very useful to track and monitor the reactions of the audience about our recent event. We got access to a real-time dashboard where we can see the customer satisfaction score. It’s a great software to know the loopholes in your customer experience process.
Smartfren
We like how this SurveySensum CX software worked smoothly for us and not just collected Customer Effort Score (CES) from our existing customer but also helped us with actionable insights. Our internal team got really impressed with the ease of use of this software and its features.
More companies who use the SurveySensum platform
Frequently Asked Questions
FAQs
You will be eligible to get a refund only in case of
cancellation within 30 days of payment.
Yes, you can import data from other sources and integrate
it with SurveySensum.
We have specific discounts for NGOs and students. To know
more, please contact sales@surveysensum.com
You can view the rest of the responses once you upgrade
your subscription.
You can get constant support via email. Please direct your
questions to support@surveysensum.com
Didn’t find the answer you were looking for?
Tell us your query and we’ll get back to you!
