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We help small and medium enterprises in making feedback actionable
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Basic
CX Essentials
$
0No credit card required
Includes:
1 Survey ( NPS/CES/CSAT) |
2 Scratch surveys |
100 responses/month |
Collect via in-app, website |
Filters |
Standard Email notifications using workflow |
Slack integration |
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Enterprise
Personalised CX soultions
Tailor-made for your needs
Everything in Pro, plus:
Unlimited surveys |
Text and sentiment analysis |
Collect via SMS & WhatsApp
New |
Custom dashboard |
Offline data collection |
Custom CRM integrations |
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| Survey Creation | |||||
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Out of the box solutions (NPS/CES/CSAT) 
Ready to use, customisable templates with automatic dashboards for response analysis |
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Custom surveys
Build surveys from scratch to serve unique campaigns |
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Survey length |
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Additional question types
Choose from useful formats like Multiple Choice, Long Text, Short Text, Opinion Scale, Rating, Email, Information, Grid Question, Phone number and more | |||||
Survey logic (Display/Jump)
Make your surveys intuitive by adding logic to the survey structure | |||||
Email notifcations
Automate email notifications with event triggers |
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No. of email workflows |
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Slack integration
Get notified of new survey responses directly in your Slack workspace |
| Feedback Collection | |||||
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Survey responses
Number of responses that are accessible to the user. The limit is inclusive of responses from all surveys across all distribution channels. |
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No. of Emails
Number of total emails that can be sent from the CX Platform |
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Send reminders
Schedule reminders to follow-up on shared surveys | |||||
Collect data via Email, QR code, social media & link | |||||
Collect via in-app & website integrations | |||||
Collect via SMS & WhatsApp | |||||
Offline data collection |
| Analysis & Reporting | |||||
|---|---|---|---|---|---|
Export data | |||||
Text and Sentiment Analysis
Analytics on social media content, call-centre conversations & survey responses | |||||
Role-based dashboards
Personalised dashboards for different profiles across the organisation | |||||
Wordcloud | |||||
Filters | |||||
Survey Metrics | |||||
Custom dashboards
Get custom dasboards based on the insights needed |
| Email Notifications | |||||
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Standard templates
A set of pre-designed workflows for internal and external email notifications | |||||
Custom emails
Create your own workflow for emails and automate important communications | |||||
No. of email workflows
Active email workflows for your account |
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| Integrations & Sharing | |||||
|---|---|---|---|---|---|
No. of users
Users per account |
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Slack integration
Get notified of new survey responses directly in your Slack workspace | |||||
CRM integration
Integrate with CRM systems like Hubspot, Salesforce, Freshdesk, Zendesk for uploading contacts and syncing feedback responses |
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Open API
Connect with the CRM of your choice using open API | |||||
Professional API support
Get help from SurveySensum team in building your connections with Open APIs | |||||
Contact management
Add and manage contacts through CSV files | |||||
Historical data migrations
Import data from previous surveys built on other platforms |
| Personalisation | |||||
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Multilingual surveys
Choose the default survey language to suit your customers' needs | |||||
Survey theme
Cutomise the look and feel of your surveys | |||||
White labelling
Remove SurveySensum logo and branding from the surveys you share |
| Support and Training | |||||
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Onboarding support
One-on-one guidance from our technical experts and product training |
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Email support |
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Chat support
Stay connected with our support team via Whatsapp and Chat |
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Dedicated CX manager
Constant guidance from our CX Expert to implement a tailor-made CX programme throughout your organisation |
Customers who love us
Hear from some of our loyal customers on how they improved their CX with SurveySensum
Connext
SurveySensum CX software is very useful to track and monitor the reactions of the audience about our recent event. We got access to a real-time dashboard where we can see the customer satisfaction score. It’s a great software to know the loopholes in your customer experience process.
Smartfren
We like how this SurveySensum CX software worked smoothly for us and not just collected Customer Effort Score (CES) from our existing customer but also helped us with actionable insights. Our internal team got really impressed with the ease of use of this software and its features.
More companies who use the SurveySensum platform
Frequently Asked Questions
FAQs
You will be eligible to get a refund only in case of
cancellation within 30 days of payment.
Yes, you can import data from other sources and integrate
it with SurveySensum.
We have specific discounts for NGOs and students. To know
more, please contact sales@surveysensum.com
You can view the rest of the responses once you upgrade
your subscription.
You can get constant support via email. Please direct your
questions to support@surveysensum.com
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