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Customer Stories

Trailblazers that are succeeding with SurveySensum

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Nissan is achieving 40% of the survey response rates with Email & WhatsApp surveys.

Mercedes Daimler

Mercedes increased its CSAT score by 30% with quality feedback.

Astra Honda Motor

Honda motor is receiving real-time feedback while saving 70% of its survey costs.

Allianz reduced its customer complaints by 23% by listening to the customers in real-time.

Telecommunication

Indosat did 20 times more surveys in the last 6 months than in the past 1 year.

Telecommunication

How Link Net identified Network Issues in Fiber Nodes in no time?

How Bizagi Transformed Customer Success with Their First-Ever NPS Program?

How Pine Labs Improved Merchant Retention and NPS Score?

How a Leading NBFC Replaced Excel Dumps with Live, Role-Based Dashboards

Leading Asian Financial Company

How a Leading Asian Financial Company Tripled Its Survey Responses (9% to 24%)

Leading Life Insurance Provider

How a Leading Life Insurance Provider Identified and Stopped Misselling Across 150+ Branches

Asia’s Largest Digital Lenders

How One of Asia’s Largest Digital Lenders Cut NOC Complaints by 60% in 3 Weeks

Leading Auto Expo

How a Leading Auto Expo Used QR Code Feedback to Measure Brand Lift, EV Interest, and Purchase Intent?

Major Indonesian Bank

How a Major Indonesian Bank Captured Brand Impact with QR Code Feedback at a Live Festival?

Asia’s Top Retailer

How Asia’s Top Retailer Got 700+ Live Feedbacks – No Email, No CRM

How Azadea Scaled Customer Experience Across 750+ Stores with QR Code surveys?

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