Happy Customer Experience Day! 1st October is a CX Day, founded by Customer Experience Professionals Organization (CXPA). It’s the best time to check how your organization is taking initiatives to celebrate the spirit of the customer experience program. CX is a new brand. Why? How? Many researches in the field of CX have revealed that […]
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Learn about the Net Promoter Score and its importance to drive customer loyalty. Net Promoter Score survey is not just a metric but an indicator of brand success and has a direct relation with Customer Experience (CX). Improving the NPS score using Net Promoter Score Software can simply help businesses to analyze customer insights and […]
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There’s a reason why Jeff Bezos (CEO of Amazon) considered brands as hosts and customers as invited guests. And, the reason is the customer-first mindset. Customer-first strategy is crucial to drive brand success in today’s competitive era. It’s 2019, customers are getting a lot of choices and brands have to make certain that why should […]
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If your business would like to celebrate One thing – then it would be the love of your customers. Believe it or not, the only predictor of customer loyalty is the overall study of customer behavior at various touchpoints and how customers are engaging with the brand. If you can measure the current customer love, […]
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What is a Customer Satisfaction (CSAT) Survey? A customer satisfaction (CSAT) survey is defined as a set of questions asked to a customer, to gauge their level of satisfaction with a product or service or organization. For example, if a smartphone company wants to understand and measure the satisfaction of customers with the various key […]
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Table of Contents: What is Net Promoter Score (NPS)? Classification of customers based on NPS survey response How is Net Promoter Score (NPS) calculated? Strategic business applications of Net Promoter Score (NPS) What is Net Promoter Score® (NPS)? Net Promoter Score (NPS) is defined as a metric for determining the state of a customer’s loyalty […]
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What makes your customers love you? Why customer experience matters? And how your business can drive customer loyalty? First things first, understand the importance of customer loyalty Customer loyalty has to be earned instead of just taken for granted. The foremost trait of a successful business is to understand the growing demands of customers and […]
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Table of Contents: What is Customer Satisfaction (CSAT) Score? What is the CSAT survey question? How to calculate CSAT score? Applications of CSAT score Advantages of using customer satisfaction (CSAT) score What is the Customer Satisfaction (CSAT) Score? In simple words, customer satisfaction (CSAT) score is a numeric metric that is a measure of customer […]
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Table of Contents: What is Customer Effort Score (CES)? Customer Effort Score (CES) calculation Strategic CES applications for an organization Advantages of CES What is Customer Effort Score (CES)? Customer effort score (CES) is a numeric indicator of positive, neutral or negative customer experience during an interaction with your organization. The logic behind this metric […]
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Imagine, you’ve ordered a meal and it got delayed by 2 hours, you’ve sent quick feedback but got no response from the company. Isn’t frustrating for you as a consumer? Do you know every bad experience is the lost revenue for your business of that specific customer? It’s 2019, CX is trending and becoming more […]
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Every brand aspires to be the leading brand – not simply the one in the masses. Companies that leverage the power of innovation and artificial intelligence in listening and responding to customers, will be the next successful brands in the industry. On the contrary, traditional market surveys are no longer capable of providing real-time customer […]
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Customer experience management is crucial for your business. Highly important. In fact, if you ignore the significance of great customer experience in your business operations then you might have to pay a price by losing your customers. As per a report by Dimensional Research, 52% of customers continued to use more products or services […]
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real time customer experience management: Do you know what your customers want? Is your business customer-centric? How many times do you get to know what your customers talking about? Such questions need answers that matter! In the present era, there is a reason why brands are investing more in AI technologies to provide better customer […]
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Engage them, listen to them, delight them and that’s how you turn them into your super-fans. Give reasons to your restaurant guests remember you for the best-in-class experience you deliver. Experience is the influencer in the hospitality industry. Especially, for restaurants, it’s become pivotal to get more guests and earn customers loyalty. Real-time and actionable […]
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Customer first thinking is a MUST for businesses or brands to deliver BEST OF CUSTOMER EXPERIENCE! Today the brand is no longer the star of the show – the experience is. Across the globe, businesses are struggling to enhance product or service usability by designing them to meet customer needs. Here’s a quick analysis to […]
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Experience management trends keep changing but gaining customer loyalty and acquisition have been the key focus areas for the restaurant industry. Offering exceptional guest experience is on the priority list for successful restaurants or hotels. No matter how tech-savvy people are becoming but still whenever they visit a restaurant for the first time to spend […]
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Things are ever pacing up in the telecom industry as technology is making it more customer-centric and the biggest reason behind is the dawn of Artificial Intelligence (AI). Customer feedback collected and analyzed by using algorithms can redefine the way telecom companies used to take care of customer satisfaction. But why it’s crucial? Lately, a […]
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Across the globe, businesses are pouring more resources than ever into enhancing product or service usability to build strong customer experience (CX). In recent years, customer experience has become a major thing. An integrated customer feedback mechanism can help in reigning positive experience. Take into account that customer journey doesn’t end after the purchase– it’s […]
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