80% OF MESSAGES SENT ON WHATSAPP ARE SEEN WITHIN 5 MINUTES.
Boost your response rate
by 35% with
WHATSAPP SURVEYS
Over 30 companies have successfully shifted their surveys to WhatsApp.
But, why low-cost, automated WhatsApp Surveys?
Higher response rate
Because customers are not responding well on other channels
Quick actions
Enough feedback as per region, dealership, sample for you to take swift actions
Reduced research cost
Save at least 50% of your research cost.
Real-time analysis
Don’t wait for weeks. Get analysis instantly!
*Please ensure you have a WhatsApp Business Account.
**Messaging charges vary by country.
How to launch VOC, NPS, and CSAT Surveys on WhatsApp?
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1. Add Contacts
Integrate your CRM and automate the contact upload or do it manually.
-
2. Send WhatsApp Survey
Share the VOC, NPS, and CSAT survey at the right touchpoint.
-
3. Real-Time Report
Gather real-time feedback and analyze it with machine learning.
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4. Close The Loop
Share instant alerts of unhappy customers with the team and take quick action.
-
5. Happy Customer
Make your customers happy and appreciate your team for the hard work done!
PS: Dont worry! YOUR data migration is OUR responsibility.
1. Add Contacts
Integrate your CRM and automate the contact upload or do it manually.
PS: Dont worry! YOUR data migration is OUR responsibility.
2. Send WhatsApp Survey
Share the VOC, NPS, and CSAT survey at the right touchpoint.
PS: Dont worry! YOUR data migration is OUR responsibility.
3. Real-Time Report
Gather real-time feedback and analyze it with machine learning.
PS: Dont worry! YOUR data migration is OUR responsibility.
4. Close The Loop
Share instant alerts of unhappy customers with the team and take quick action.
PS: Dont worry! YOUR data migration is OUR responsibility.
5. Happy Customer
Make your customers happy and appreciate your team for the hard work done!
PS: Dont worry! YOUR data migration is OUR responsibility.
And don't worry your data is safe with us
Data management
You have control over how you gather, use, and disclose your data.
Secured data
We make it a priority to keep your data private, secure and encrypted.
Network security
All your data is stored on AWS incorporating all its extensive network security.
Data Center
Your data sits in your country on the Amazon cloud.
Brands that are happily conversing with their customers
SurveySensum helps us in getting real-time insights into all our sales (before and after) and provides such a great experience to our customers that they are coming back to us. And loved its WhatsApp Integration and personalized auto-alert emails especially!
Blandina Siregar,Head of Customer Relations
The best part of SurveySensum is its ability to provide us with real-time data. It really helped us analyze and find new insights in time. All of this without compromising the quality of the data. Also, WhatsApp surveys are much more affordable and offer quick results as compared to expensive phone surveys.
Adi Purwaputra,Customer Measurement Analyst
The best thing about SurveySensum is its simplicity. The user interface is so simple, that it made creating questions very easy, even for a new person. And their customer service is exemplary.
Numan Ardhi Nugraha,Product and Customer InsightThe recipe for a high response rate - WhatsApp surveys
Request a Demo*Please ensure you have a WhatsApp Business Account.
**Messaging charges vary by country.