Customer Experience

Top 10 Employee Feedback Tools in 2024 for a Thriving Workplace

Feb 14, 2024

17 mins read

Manisha Khandelwal

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. 


Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction

In fact, companies with engaged employees outperform those without by 202%.

But how do we do that? 

Through Employee Feedback, of course! It’s like a gold mine of insights that can propel your business to new heights.

Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” 

— That’s where the right employee feedback tool comes into play.

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. 

And that’s why you’re here, isn’t it? You’re looking for the best employee experience tools to gather this priceless feedback. Well, you’re in the right place! 

In this blog, we’re going to delve into the best employee feedback tools. But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. 

So, let’s start by understanding what is employee feedback and why businesses need to focus on it.

What is Employee Feedback?

Employee feedback serves as a cornerstone for a successful organization because it provides direct insights into employees’ experiences, thoughts, and feelings. 

This feedback is crucial as it helps identify areas of improvement, fosters engagement, and ultimately drives the organization’s growth and success.

And a right employee feedback tool is a must to gather, analyze, and take action on this feedback.

What is an Employee Feedback Tool?

An Employee feedback tool streamlines the process of gathering employee feedback. They allow employees to share their thoughts anonymously, encouraging genuine and candid insights about their experiences.

But it’s not just for the employees – these employee feedback tools give managers and HRs real-time data to make smart decisions and improve the workplace vibe.

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. With this businesses can tap into these insights and make informed decisions that benefit the organization.

But here’s the catch – finding the right tool can be a bit tricky. No worries, though! Keep reading to explore how to choose the right tool for gathering employee feedback.

How to Choose the Right Employee Feedback Tool?

When assessing an employee feedback tool, it’s crucial to consider various factors to ensure alignment with your organization’s requirements. Here are some essential considerations:

  1. Customization Options: Evaluate whether the tool allows customization, enabling the creation of tailored surveys that meet your organization’s unique feedback requirements.
    An image that shows a survey creation process where different survey customization can be seen including white labevt=
  2. User-Friendliness: Ensure the tool is user-friendly for both managers and employees. Assess the user interface for intuitiveness and simplicity, and opt for tools that provide clear instructions and support.
  3. Integration: Confirm that the feedback tool seamlessly integrates with your existing HR software or management systems, enhancing accessibility and tracking. Look for options with APIs or integration features compatible with popular HR systems.
  4. Reporting and Analytics: Prioritize tools offering robust reporting and analytics features to analyze and interpret feedback data effectively. Seek customizable reporting options and intuitive dashboards for comprehensive insights.
    This is the image of the Employee experience survey dashboard of SurveySensum where different aspects of employee engagement are presented like average satisfaction score and NPS score.
  5. Security and Data Privacy: Given the sensitivity of employee feedback data, prioritize tools adhering to stringent security and data privacy standards. Look for features such as anonymous surveys and unique links.
  6. Mobile Access: Ensure employees can provide feedback from any device, including smartphones and tablets. Opt for tools offering mobile access and optimized interfaces for seamless use on mobile devices.
  7. Support and Training: Look for tools that provide comprehensive training and support resources for effective utilization by both managers and employees. This can include customer support, tutorials, webinars, and documentation.

By carefully evaluating employee feedback tools, you can choose one that aligns with your organization’s needs, facilitating efficient collection and analysis of feedback.

A Detailed Overview of 5 Best Employee Feedback Tools


Features SurveySensum 15Five Officevibe Reflektive Zonka
Built-In Templates
Advance Survey Logic
CX Consultation
Implementation Support
New Features Requests
Free Version
Free Trial
Question Types
Customization of Survey
White Label
Survey Trigger (Open APIs)
Role Based Access
Omnichannel Survey
Automated Dashboards
Customization of Dashboards
Role Based Dashboards
Text Analysis
Close Loop Ticketing System
Historical Data Analysis

To help you out, we’ve curated a list of the top 10 employee feedback tools for 2024. These tools come with a range of features, advantages, and considerations. Let’s dive into the details:

1. SurveySensum

SurveySensum is an employee feedback tool that empowers you to effectively elevate, empower, and engage with your employees. It helps you prevent employee turnover, improve engagement, and boost satisfaction. 

SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. With pre-built templates, setting up employee surveys is quick and easy. You can also personalize questions and launch surveys anonymously, ensuring unbiased feedback collection. 


Additionally, SurveySensum allows you to reach employees through their preferred channels, seamlessly integrating with existing tools for omnichannel reach. By leveraging AI-enabled text analysis, SurveySensum turns qualitative feedback into actionable insights, enabling data-driven decisions and continuous improvement in the employee experience.

Key Features:

SurveySensum is a valuable tool for collecting employee feedback for the following reasons:

  • In-Built Survey Templates: SurveySensum provides a variety of in-built survey templates for various survey types. Simply add your brand logo, and you’re ready to roll. Additionally, customize questions based on your specific objectives.
    This is the image of the survey options for various aspects of employee experience, including employee onboarding, pulse surveys, ENPS, performance reviews, and 360° feedback surveys.
  • One-on-One Expert Consultation for CX Implementation: Dedicated CX experts are available to support you throughout the process. From initial setup to operational tasks and actionable insights, they ensure a seamless feedback journey for employees and customers.Get end-to-end CX consultation from top CX experts to get started!

  • Closing the Loop: 
    An image showing an example of closing the feedback loop
    Gathering feedback is essential, but taking action is equally crucial. SurveySensum focuses on making feedback actionable by closing the loop. They help identify employee challenges, resolve them, and effectively communicate those resolutions, ultimately enhancing the employee experience.
  • Text Analytics:
    This is the GIF of text analytics software where the employee feedback is automatically tagged and categorized under different categories.With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback. Analyze hundreds and thousands of text responses swiftly. Identify top employee complaints and sentiments, providing valuable insights for data-driven decisions.
  • Anonymous Feedback: 
    This picture shows a feature of SurveySensum called anonymous feedback. It lets employees give their thoughts without telling who they are.
    When you want to get real feedback from your employees, it’s good to let them share their thoughts anonymously. This means they can feel comfortable saying exactly what they think without worrying about being identified. When employees feel comfortable and can be honest, you get genuine feedback that helps you understand what it’s really like to work for your company.
  • Seamless Integrations:
    An image that shows how SurveySensum integrates with several popular software tools like Slack, Salesforce, Freshworks, etc.
    SurveySensum seamlessly integrates with popular software tools such as Slack, Salesforce, and Freshworks, among others. This ensures a cohesive experience across your organization’s tech stack.


  • Abundant in features and simple to operate
  • All-inclusive tool for professionals in customer service
  • Converts feedback into implementable steps
  • Superior customer support
  • Provides impressive return on investment
  • Offers complete form customization options


  • Lacks some app integrations, however, their agile support team is willing to integrate as per your request.


  • The Basic Plan commences at a monthly rate of $99.

Analyze surveys with the help of our CX experts!

15Five is a continuous performance management platform that empowers organizations to elevate their performance, foster employee growth, and drive meaningful outcomes. Beyond this simple concept, this employee feedback platform boasts various valuable features.

Key Features:

  • Custom Survey Questions: Craft surveys with personalized questions using a library of prompts from 15Five.
  • Different Reviewers: Assign varied reviewers for different employees, ensuring diverse perspectives on feedback.
  • Feedback Sharing: Facilitate sharing answers with relevant individuals in the organization, streamlining communication and fostering accountability.
  • Team Management: Create groups within the system to manage multiple teams, allowing for company-wide and team-specific feedback compilation.
  • Goal and Accomplishments Section: Empower employees to list crucial tasks and goals for the upcoming week, promoting accountability and clarity.


  • Gauge employees’ and teams’ views of your workplace vibe. Assess trust, authenticity, purpose, and role clarity.
  • Use insights to set objectives for improving workplace culture or morale.
  • Define roles, organize one-on-one performance reviews, and track progress.
  • Employees can appreciate each other for exceptional work.


  • Lacks core HR features.
  • Some users complain of excessive emails/notifications
  • Expensive and not ideal for small businesses


  • Starting Price: $4 per user per month (billed annually).
  • Free Trial: 14 days.

3. Workleap Officevibe

This is the image of the Workleap Officevibe homepage - the third employee pulse survey tool in this list.

Workleap Officevibe is your go-to tool for gathering precise insights from your team, not just pinpointing dissatisfaction but uncovering opportunities to boost efficiency. This tool streamlines the process by automatically sending weekly surveys to different team members. 

Key Features:

  • Automated Weekly Surveys: It simplifies the feedback process by automatically sending weekly surveys to team members. This consistent pulse check ensures a real-time understanding of employee engagement.
  • Dialogue Platform: Beyond data collection, it fosters open communication. Managers can initiate and encourage discussions directly within the platform, promoting collaboration and problem-solving.
  • Custom Polling: Tailor polls to gauge team opinions on specific projects throughout the year. These customized polls provide valuable insights for informed decision-making.
  • Comprehensive Reporting: It compiles survey results into neatly packaged reports. These reports can be easily shared across the company, promoting transparency and alignment.


  • Intuitive interface makes it accessible to all team members, regardless of technical expertise.
  • Weekly surveys provide up-to-date information, allowing managers to address issues promptly.
  • Encourages meaningful conversations, fostering a positive work environment.
  • Adapts to an organization’s unique workflows and processes.


  • While customizable, some users may find certain features less flexible than desired.
  • Pricing structure may not be ideal for small businesses or startups.


  • Starting Price: $5 per user (monthly subscription).

4. Reflektive

Reflektive is an employee experience platform designed to streamline performance reviews with flexibility, allowing managers to conduct evaluations on a yearly, quarterly, or monthly basis. With Reflektive, managers can efficiently assess employee performance, provide constructive feedback, and drive continuous improvement.

Key Features:

  • Flexible Performance Reviews: Enable managers to conduct performance reviews at varying intervals, catering to organizational needs.
  • Goal Listing: Facilitate the documentation of company and team goals, ensuring clarity for direct reports on their objectives.
  • 360-Degree Feedback: Empower employees to share feedback with their team members, fostering a collaborative and constructive environment.
  • Manager-Controlled Morale Polls: Managers can initiate morale polls, allowing employees to share their sentiments and insights.


  • Offers an intuitive user interface, making it easy for all users and admins.
  • Integrates seamlessly with Outlook, bringing most of the activities for performance management right into a user’s Outlook.


  • Users have expressed a desire for more prepopulated templates that could be customized to fit their company’s needs.
  • While the platform is generally user-friendly, some users have reported a slight learning curve when using the software.
  • Some users have mentioned that while Reflektive is great for recognition, it may need to be more comprehensive for full employee engagement.


For the most accurate and up-to-date pricing information, visiting the official website is recommended.

Gather Employee Feedback the Right Way with SurveySensum!

Zonka Feedback is an exceptional employee feedback survey app. This user-friendly application empowers you to create and customize visually appealing surveys and feedback forms effortlessly. 

Key Features:

  • Effortless Survey Setup: Easily set up surveys in under five minutes, requiring no technical expertise.
  • Direct Feedback Collection: Engage customers and employees directly, capturing their valuable feedback through Zonka Feedback.
  • Streamlined Feedback Management: Manage feedback efficiently, collaborate seamlessly with your team, and take prompt actions to address feedback.
  • Multilingual Support: Zonka supports over 30+ languages, allowing you to build feedback forms that cater to a diverse audience.


  • Exceptional support for carry-forward or masked answer choices
  • Non-modal question editing
  • Synchronized preview of mobile and desktop questionnaires.


  • Some users could feel overwhelmed by Zonka’s dense UI and numerous configuration options.


Starting at $49/per month

6. Qualtrics

This is the image of Qualtrics homepage - the sixth employee pulse survey tool in this list.

Qualtrics is a platform for managing experiences designed to gather, analyze, and act upon customer and employee feedback within an organization. It provides solutions for measuring and enhancing employee engagement, satisfaction, and organizational culture.

Key Features:

  • Enhanced control over survey design flow with advanced logic capabilities.
  • Direct customer interaction and response through the Listening engine.
  • Quick creation of block-based questionnaire designs with a simple click.


  • Versatile with various survey templates and attachment options.
  • Easy setup of NPS dashboards for individual departments.
  • Effective contact management via directories.


  • Survey data extraction could be simplified for improved usability.
  • Some features, like the heatmap, are disabled.


For pricing details, please reach out to the Qualtrics team.

7. TinyPulse

 This is the image of the TINYpulse homepage - the seventh employee pulse survey tool in this list.

This employee feedback platform is a simple yet powerful app that offers a seamless experience for staying informed about your company culture’s health. With features like pulse surveys, diverse question formats, anonymous feedback, a “cheers” system, and avenues for improvement suggestions, TinyPulse is all you need to keep your finger on the pulse of your team’s well-being and engagement.

Key Features:

  • Cheers for Peers: This feature facilitates employee and peer recognition. It allows employees to send kudos to their colleagues whenever they do something great.
  • Virtual Suggestions: Employees can voice their feedback and offer solutions for any issue that’s on their mind.
  • Integration: TinyPulse integrates with email, Slack, and MS Teams so employees can give feedback using the tools they use most.


  • Results are easy to share.
  • It is user-friendly, and the questions can easily be edited.
  • It allows you to give props and recognition to a co-worker.


  • Recent changes to their interface make it hard to navigate, and they’ve added many features that they’re forcing you to use.
  • The user interface can be confusing, especially as an admin.
  • The tool doesn’t provide any value without user engagement.


TinyPulse starts from $5 per month per user, paid in advance for one year of use. However, for a custom plan that fits your goals

8. Weekdone

Weekdone is a platform for employee feedback and progress tracking that takes your team collaboration to the next level. Employees share their weekly plans and project progress by default and encounter challenges with clients, team members, or the agency. The highly adaptable platform allows customization with specific questions and prompts tailored to your organizational needs.

Key Features:

  • Weekly Plans and Progress Tracking: Seamlessly gather insights into employees’ weekly plans, project advancements, and encountered challenges.
  • Customization: Tailors the platform with specific questions and prompts that align with your unique organizational requirements.
  • Integration Capabilities: Enhances productivity analysis by integrating Weekdone with popular tools like Asana, Basecamp, and JIRA.
  • Progress and Productivity Reports: Empowers managers with detailed reports on team progress, productivity, and alignment with company objectives.


  • Connects daily work to personal, team, department, and organizational long-term goals.
  • Provides leadership with visibility into the output of individuals, teams, and departments.
  • It alloImproves employee engagement with a modern approach to 360-degree staff/manager feedback, complete with emoji.


  • The interface can be a bit confusing for new users.
  • Some users have reported that the mobile app needs improvement.
  • The pricing can be a bit high for small businesses.


  • For the most accurate pricing information, check their website or contact Weekdone directly.

9. Impraise

Impraise emerges as a robust employee feedback platform offering features for employee reviews, feedback, and peer praise. Impraise empowers managers to initiate reviews, soliciting quantitative and qualitative feedback about a staff member from key employees. Additionally, it facilitates the collection of feedback on managerial performance from direct reports.

Key Features:

  • 360-Degree Reviews: Impraise facilitates well-rounded reviews by gathering feedback from multiple perspectives, ensuring a holistic view of an employee’s performance.
  • Quantitative and Qualitative Feedback: Managers can seek quantitative metrics and qualitative insights on staff members, fostering a comprehensive understanding of their capabilities.
  • Management Performance Feedback: Impraise goes beyond individual contributions, allowing managers to receive feedback on their performance from their direct reports.
  • Key Strengths Dashboard: A standout feature, the dashboard enables employees and managers to outline skills relevant to the employee’s role. It tracks feedback on these skills over time, offering a clear roadmap for professional development.


  • Impraise offers a great interface and could be integrated within Slack.
  • The options to set up different kinds of reviews and the goal-setting functionalities are very nice.
  • Users can give anonymous feedback to their coworkers or bosses, which can help improve work and performance.
  • It provides a very fast response from customer service via Chat.


  • It doesn’t adjust your questions in the review in order.
  • When receiving feedback, it isn’t shared directly with your line manager. Having to send it to them manually could lead to cherry-picking.
  • With more complex performance evaluations, it becomes difficult to maintain an overview of tasks and final review reports per person.
  • Users might be puzzled when confronted with all the competencies they could choose from when asking for feedback.


 Impraise’s pricing starts at $6 per user/month. 

10. Culture Amp

This is the image of the Culture Amp homepage - the fifth employee pulse survey tool in this list.

Culture Amp is a comprehensive platform offering tools for seamlessly conducting performance reviews, pulse surveys, and culture assessments. Managers can dive into data categorized by the entire employee lifecycle—from candidates to onboarding and through to exit. Additionally, data analysis can be tailored based on demographics or specific time frames.

Key Features:

  • Holistic Employee Lifecycle Analysis: Explore insights across various employee lifecycle stages, enhancing understanding and customization for each phase.
  • Driver Analysis Reporting: Leverage the power of driver analysis reporting to identify and prioritize the key drivers influencing engagement and morale within your organization.
  • Customizable Team Surveys: Empower account managers to set up team surveys, ensuring personalized questions are directed to specific employees. This feature ensures that only relevant managers have access to the corresponding reports.


  • User-friendly platform that makes it easy to create and distribute surveys, analyze data, and share insights1.
  • Provides goal-tracking features, which users appreciate.
  • Provides baseline surveys that can be customized for your organization.
  • Allows you to compare your organization’s data with others based on size, location, and industry.


  • The platform does not remember where you are when looking at different attributes, and you have to start at the beginning of your query or search.
  • Some users have reported performance issues with the platform.
  • There have been reports of technical issues while using the platform.
  • Some users have reported issues integrating the platform with other systems.


Culture Amp’s pricing starts at $4 per user/month. 


In the quest for the ideal employee feedback tool, the key lies in selecting the one that resonates best with your employees, making feedback provision seamless. While robust analytic tools are valuable, their effectiveness is contingent upon the availability of feedback for analysis.

With SurveyDensum, you can analyze the employee feedback surveys effectively, ensuring maximum response rates. The platform integrates email tracking stats and survey results into a unified dashboard. This enables a convenient comparison between the number of survey responses and the email open rates, offering valuable insights at a glance. Choose Surveysensum for a user-friendly approach to collecting and analyzing employee feedback, ensuring your organization’s feedback ecosystem thrives.

Manisha Khandelwal

Senior Content Marketer at SurveySensum

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