SurveySensum

Customer Experience

How to create Whatsapp Surveys in less than 5 minutes?

Jul 4, 2022

5 mins read

Manisha khandelwal

How’d you feel if you get double the response rates on the surveys that you are getting now? Great, right?

Well, WhatsApp Surveys are the way to go!

Why? – Because why not send the survey on your customer’s FAVORITE channels? Where they already are!

Long gone are the days of phone surveys, when you’d have to call every respondent to gather their feedback individually. Instead, launch a simple engaging survey to thousands of customers in just a few minutes and the responses start kicking it.

There is so much more to WhatsApp surveys. Let’s discuss it in detail.

So, what are WhatsApp surveys?

In today’s digital world, one of the most-preferred apps used by everyone daily is none other than WhatsApp. It is on everyone’s tips, chatting in and out with friends and families, and now many brands have also started communicating with their customers over it. 

That’s how much involved WhatsApp is in everyone’s life.

So, why aren’t you there?

Why not take feedback from your customers on WhatsApp only?

Not just this, there are many more reasons to choose the WhatsApp survey over other surveys.

Why should you send surveys on WhatsApp? 

Other than the fact that WhatsApp is used by everyone, there are multiple other benefits of sending a survey on it.

Let’s talk about some. 

1. Higher response rate

Within a few clicks, you can share your survey from tens to thousands of people. And once you share your survey, there’s a high possibility of getting quick feedback as many stay active on WhatsApp all the time, boosting your response rate. 

2. Flexible questionnaire 

You can create multiple types of questions in any form. For instance, the questionnaire can be a listicle or grid, or you can simply chat with them and send them the question type accordingly.

You can also add images, and emoticons to make your questionnaire interactive. But make sure that your questions are concise and straightforward. 

3. Affordable cost

Sending surveys on WhatsApp is cheaper compared to the CATI surveys. For example, in the automobile industry, CATI surveys cost you around $5-$10 per interview. On the other hand, with WhatsApp surveys, you can gather feedback from the same sample at 70% of the reduced cost. 

But now the question is, how can you send a survey via WhatsApp? 

Well, here’s a step-by-step process for it.

How to create WhatsApp surveys with SurveySensum?

SurveySensum is one of the effortless, efficient, and affordable methods to launch any kind of survey in just a few minutes. It provides multiple templates for surveys like NPS, CSI, SSI, CES, product, and more. All you need to do is select the template, add your branding, and you are good to go. You can send the survey on any of your customers’ favorite channels. And now let’s see how to create a WhatsApp survey.

So, let’s try launching an NPS survey and sending it on WhatsApp with one of SurveySensum’s templates. 

STEP 1: Create a free account on SurveySensum

Visit the SurveySensum website and click on the top right button “Sign up for Free”. Fill in your details and click on Sign Up. 

Create Whatsapp Survey with Surveysensum

STEP 2: Create the survey to send on WhatsApp

Choose the survey template according to your objective or start the survey from the scratch. Let’s choose the NPS template here.

Create Survey to Send on Whatsapp

STEP 3: Customize the questionnaire and add your branding

Edit the questions as you like and add your brand’s logo. Add the follow-up questions and click on ‘Next: Share Survey’. 

customize whatsapp survey questionnaire

STEP 4: Share the survey on the right platform

There are multiple ways to share your surveys. Let’s pick WhatsApp here.

share survey on the right platform

STEP 5: Add contacts from your contact list and share the survey

To share the survey, create or choose the Contact List by adding each contact or importing a list.

send surveys to respondents on whatsapp

Write the survey body and share it across.

add contacts and send survey on whatsapp

STEP 6: Your respondent will receive the survey on their respective numbers

Now that you know why and how to create a WhatsApp survey, it is important to understand its limitations as well.

whatsapp survey

So, are there any limitations? 

Well, here’s one.

WhatsApp surveys are not suitable for complex questions. You cannot conduct qualitative research through WhatsApp. If you want to acquire in-depth qualitative data, you can go ahead with alternative available options. 

Are WhatsApp surveys better than CATI/phone surveys?

You always get a call from the car dealer after buying a car, right?

What if, instead of a call, you receive a survey on your email or WhatsApp?

Wouldn’t that be convenient?

Well, that’s why online surveys are far better than CATI. 

There is so much you can accomplish with WhatsApp surveys. Why not try it with a sample first? 

Your first 100 surveys are on us. 😉

 

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