Switching from Delighted? Here’s How to Migrate Smoothly

Delighted is shutting down by the end of 2025.
As part of Qualtrics’ consolidation plans, Delighted is officially being phased out, and while it may not be breaking news for some, the clock is ticking for everyone still relying on the platform.

Here’s why that matters:

• There will be no future support or feature updates.
• There’s a risk of data loss if you don’t export everything in time.
• Migration can be time-consuming, especially without expert help.
• Uncertainty around pricing and accessibility is leaving users frustrated.
• And many are feeling pressured to move to Qualtrics – a far more complex and enterprise-heavy tool.

But here’s the good part: migrating from Delighted doesn’t have to be stressful or complicated.

Let’s see how to export all your data from Delighted.

How to Import Data From Delighted To SurveySensum?

Migrating from Delighted to another CX tool might sound like a complex process, but with SurveySensum, it’s taken care of for you so smoothly that you won’t even realize it’s happening.

So,

• No need to wait around for months for data transfer
• End-to-end support
• No fear of data loss – CX experts ensure your data is safe and secure
• Cost-effective – no additional charges

Step 1: Recreate All Your Surveys (along with Structure) in SurveySensum

Why this matters:

Every survey platform structures logic differently. So even if the questions are identical, how they behave across platforms can vary. That’s why we recreate your Delighted survey inside SurveySensum to make sure your past and future responses align seamlessly.

What to do: 

Don’t worry you don’t have to build anything from scratch. The team will replicate your entire Delighted survey inside SurveySensum, exactly as it was. Every question type, layout, and design gets perfectly matched.

SurveySensum also carry over all the logic; skip logic, display rules, piping, and more — so your survey works just like it did in Delighted.

Step 2: Define Your Contact Properties

In Delighted, you may have used properties like age, gender, region, or customer type to personalize and segment feedback. These details are crucial for analysis and we make sure they’re all brought over.

The team will configure the same fields based on your Delighted setup, including:

• Age
• Gender
• Region
• Account ID
• Customer segment
• Subscription type
  

These properties help ensure all imported responses are tied to the right customer profile and enable customized surveys and automated workflows going forward.

Pro tip: SurveySensum also supports custom properties, so you can define as many fields as you need for deeper personalization.

Step 3: Import Historical Data

Once your surveys and contact fields are ready, it’s time to bring in all your existing data from Delighted.

What gets imported:

• Historical responses (CSV or Excel)
• Survey timestamps
• Respondent details and metadata
• Question-level answers and NPS scores
• Any tags or custom fields

How it works:

You simply export your survey data from Delighted – usually as a CSV file.
From there, our team handles the heavy lifting:

• Mapping of each column to the correct question and contact field in SurveySensum
• Double-check for accuracy – so “Q1” in Delighted still means “How satisfied are you?” in SurveySensum
• Clean, validate, and upload the data into your account

And here’s the best part – you don’t need to touch a single line of code.

Why it matters:

This is where SurveySensum shines. The tech team ensures:

• No data loss
• Every value matches
• Everything is filterable and readable – just like live survey responses

Step 4: Verify, Test, and Go Live

Once your data is imported, it’s time for a quick check – just to make sure everything’s running smoothly.

Here’s what you can do:

• Review dashboards and reports using the imported data
• Apply filters with your custom properties to check segmentation
• Compare old vs. new data to spot any trends or gaps
• Start sending live surveys right from SurveySensum – with zero downtime

This step gives you full confidence that everything’s in place.
Your survey setup, logic, data, and insights – all working just like they did in Delighted. Only now, it’s faster, easier, and future-ready.

Now that the data migration from Delighted with SurveySensum is explained, let’s understand why users shift from Delighted in the first place and why SurveySensum is a great alternative.

Why Customers Are Moving Away from Delighted (and Even Qualtrics)

Delighted, once known for its simplicity and ease of use, was acquired by Qualtrics, a move that’s now leading to major changes. As part of its consolidation strategy, Qualtrics is retiring Delighted by the end of 2025.

And for thousands of users, that’s a problem.

Here’s why more and more customers are choosing to walk away from Delighted and even Qualtrics itself:

• No future support or feature updates for Delighted
• Risk of data loss if you don’t export everything in time
• Migration takes time — the longer you wait, the harder it gets
• Uncertainty around pricing and accessibility
• Pressure to move to Qualtrics, which is far more complex
• Qualtrics isn’t ideal for lean CX teams — the learning curve, onboarding time, and cost are overwhelming for smaller businesses

Let’s be honest, this shift isn’t just about switching tools. It’s about protecting your feedback history, keeping your CX programs running smoothly, and finding a platform that fits your team’s size, speed, and budget.

Let’s now see why SurveySensum is the best choice for data migration from Delighted.

Your customer feedback program is too important to pause or rebuild from scratch later. Migrate now while you still have time to plan, test, and optimize your next-gen CX setup. SurveySensum ensures your transition is smooth, fast, and fully supported — from Day 1 to go-live.

Why SurveySensum Is the Best Alternative to Import Data from Delighted

If you’re looking for a Delighted alternative that’s easy to use, affordable, and purpose-built for fast feedback, SurveySensum is your best bet.

Here’s a breakdown of how SurveySensum outshines Delighted and why it’s the best platform to migrate to:

1. Multiple Survey Types and Templates

One of the biggest limitations of Delighted features is its narrow focus on NPS. But your customer experience isn’t one-dimensional, and your feedback tools shouldn’t be either.

With SurveySensum, you get access to a wide range of ready-to-use survey templates, including:

• CSAT Surveys
• CES Surveys
• Product-Market Fit Surveys
• Onboarding Surveys
• Exit/Churn Surveys
• Feature Request and Feedback Surveys
• Event Feedback, Post-Support, Transactional Surveys, and more.

So whether you’re tracking loyalty, measuring support quality, or validating new features, you’ve got the right tool, every time.

2. AI-enabled Text Analysis

Collecting feedback is just the start. What really matters is what you do with it.

SurveySensum comes with built-in analytics that give you instant visibility into your data — no complex dashboards or third-party tools needed.

Here’s where it gets even better: Text Analytics.

Using AI-powered Text Analysis Software, you can:

• Detect customer sentiment in open-ended feedback
• Identify recurring themes and categorize them automatically
• Spot emerging issues early – before they blow up
• Understand the “why” behind NPS/CSAT trends

No more guessing what “bad” feedback actually means — now you’ll know why customers feel the way they do.

3. Your Personal Co-Pilot: sensAI

This one’s a game-changer.

Meet sensAI, your AI-powered customer experience assistant. 

It is your dedicated customer feedback ally. It provides instant, accurate answers, eliminating extensive dashboard navigation and removing guesswork from analysis.

Simply ask sensAI:

• “What’s driving negative NPS this quarter?”
• “Any new CX red flags from today’s chat logs?”
• “Which product is receiving the most complaints?”

In other words, you get more insights, faster, without needing a data analyst on your team.

4. AI Questionnaire

Tired of spending hours crafting the perfect survey?

SurveySensum offers AI-powered questionnaire creation and survey design. Simply articulate your objective using straightforward language, for instance, “I need to assess customer satisfaction with our onboarding process,” and our AI will handle the rest.

• Ask follow-up questions to refine your intent
• Auto-generate the full questionnaire
• Add branching logic if needed
• Ensure it’s bias-free, short, and on-point
• Recommend the best survey type (CSAT, CES, NPS, etc.)

No more second-guessing – just quick, intelligent, and highly effective survey creation in less than a minute.

5. AI Summary

Reading through hundreds of open-ended comments? That’s a full-time job on its own.

But with SurveySensum AI’s summary feature, you don’t have to.

This AI-powered feature automatically summarizes open-text feedback from your customers and identifies:

• Common themes
• Sentiment patterns
• Urgent concerns
• Opportunities for improvement

You’ll get a clean, concise summary of what customers are really saying, without digging through every single comment.

6. 1:1 CX Consultation (Yes, With Real Humans)

One of the most underrated perks of SurveySensum?

You don’t just get a tool – you get a team.

As soon as you sign up, you’ll be paired with a dedicated CX consultant who’s available to help with:

• Survey design
• Journey mapping
• Setting KPIs
• Interpreting customer insights
• Building feedback loops

No more bots. No more waiting for ticket responses. Just real, human help – fast and free.

Not sure where to begin? We’ve got you covered. Schedule a free 1:1 session with one of our CX consultants who will review your existing Delighted setup, identify areas to improve your survey strategy, help you map your customer journey touchpoints & much more!

7. Smart Dashboards and Reporting Tools

Your leadership team doesn’t want raw data, they want insights.

SurveySensum offers intuitive, customizable dashboards that let you:

• Track trends over time (NPS, CSAT, CES, etc.)
• Filter by contact properties (location, plan type, lifecycle stage, etc.)
• Export and share reports in one click
• Set automatic alerts when feedback scores drop
• Visualize customer sentiment and KPIs – all in one place

8. Real-time Ticketing System for Feedback Follow-Up

Negative feedback shouldn’t sit in a spreadsheet. With SurveySensum’s real-time ticketing system, it doesn’t.

When a customer submits low feedback (say, a low NPS or CSAT score), SurveySensum can:

• Instantly alert the right internal team
• Open a support ticket for follow-up
• Track resolution and closure timelines
• Help you close the feedback loop fast

No more “we’ll look into it” – now, you can act on it.

What About Delighted Pricing?

Good question.

Delighted pricing is often based on survey volume and user count, but once you scale, costs rise quickly. And with Delighted being sunset soon, support and improvements aren’t guaranteed anymore.

SurveySensum, on the other hand, offers transparent, value-based pricing that’s made for growing teams and organizations that want to do more with feedback.

Plus, with tools like free onboarding, 1:1 consultation, and AI assistants, you’re getting enterprise-grade capabilities at a fraction of the cost.

Final Thoughts: Don’t Wait Until It’s Too Late

End of 2025 might feel far away, but in terms of customer experience operations, it’s right around the corner.

The last thing you want is a rushed migration, lost data, or platform downtime when Delighted retires. SurveySensum is ready right now to make your transition simple, safe, and fast.

From Delighted data import to survey rebuilding, analytics, reporting, and support – everything is taken care of.