Everything you need to know
about Customer Experience
Text Analytics: Everything you need to know5 mins read
Text Analytics: From sending a short message to our loved ones to writing a formal email to a colleague, we use text in various forms. It is the most authentic form of information exchange that has enabled mankind to evolve faster and for the better.
Decoding the concept of customer feedback, its importance, and benefits10 mins read
Customer feedback is a constructive or critical opinion that customers give for businesses that they have interacted with. There is much more to it than this simple definition. Read ahead to know it all.
Customer Churn: Why It Happens & How to Reduce It?11 mins read
Customer churn is a reality that spares no one, whether it is the largest, most successful companies or a small startup.
The Voice of Customer (VOC): Why your Business Should Listen10 mins read
Imagine the internet to be a huge shopping mall. Do you know whose voice would be the loudest in that mall?
Customer Expectations: How To Ace The Customer Expectations Game9 mins read
Every customer approaches your business with a different need and want. The business could be offering similar or identical products or services.
Close the Loop Customer Feedback Gather, Learn & Apply8 mins read
You have built an amazing product. You have a sales motion in place to sell it to the world. Customers have started buying it.
The Quintessential guide on customer satisfaction: What, Why and how12 mins read
With customers becoming more vocal than ever about their good or bad experiences, businesses will need to be agile in measuring customer feedback at the right touchpoints in their customer’s journey after all as a wise billionaire once quoted
Ultimate Guide to improving your Customer Lifetime Value5 mins read
(CLV) is the measurement of a customer’s value to the company over a long time span, usually, their lifetime.
Customer loyalty: The key to business profitability17 mins read
When brands deliver great quality of products or services, they are able to create loyal customers.
Customer centricity: Why it should be the center of your business universe12 mins read
Customer-centricity is an umbrella term used to express several things that a business does to deliver a stellar customer experience.
Customer Journey: All customer journeys lead to conversions12 mins read
Any business transaction is not a single standalone activity. It is the culmination of several activities, steps, and even decisions
Customer Retention: The Secret Ingredient To Long-term Business Growth7 mins read
Do you know why Amazon is the global leader in eCommerce? It gets one thing right that one thing is enough for everything to fall in place that one thing is customer retention.