Request a Demo

CX Guide

Everything you need to know
about Customer Experience

The Ultimate Guide To Net Promoter Score®

The Ultimate Guide To Net Promoter Score®
Text Analytics

Text Analytics: Everything you need to know

5 mins read

Text Analytics: From sending a short message to our loved ones to writing a formal email to a colleague, we use text in various forms. It is the most authentic form of information exchange that has enabled mankind to evolve faster and for the better.
SurveySensum

Decoding the concept of customer feedback, its importance, and benefits

10 mins read

Customer feedback is a constructive or critical opinion that customers give for businesses that they have interacted with. There is much more to it than this simple definition. Read ahead to know it all.
Customer churn

Customer Churn: Why It Happens & How to Reduce It?

11 mins read

Customer churn is a reality that spares no one, whether it is the largest, most successful companies or a small startup.
Voice of Customer

The Voice of Customer (VOC): Why your Business Should Listen

10 mins read

Imagine the internet to be a huge shopping mall. Do you know whose voice would be the loudest in that mall?
Customer Expectations

Customer Expectations: How To Ace The Customer Expectations Game

9 mins read

Every customer approaches your business with a different need and want. The business could be offering similar or identical products or services.
Close the Loop Customer Feedback

Close the Loop Customer Feedback Gather, Learn & Apply

8 mins read

You have built an amazing product. You have a sales motion in place to sell it to the world. Customers have started buying it.
Customer effort score

Customer effort score: What is it and why should your business care about it?

10 mins read

There are a whole lot of reasons why customers buy a specific product or service. Apple fans stick to...
Customer Satisfaction

The Quintessential guide on customer satisfaction: What, Why and how

12 mins read

With customers becoming more vocal than ever about their good or bad experiences, businesses will need to be agile in measuring customer feedback at the right touchpoints in their customer’s journey after all as a wise billionaire once quoted
Customer Lifetime. Value

Ultimate Guide to improving your Customer Lifetime Value

5 mins read

(CLV) is the measurement of a customer’s value to the company over a long time span, usually, their lifetime.
Customer loyalty

Customer loyalty: The key to business profitability

17 mins read

When brands deliver great quality of products or services, they are able to create loyal customers.
Customer centricity

Customer centricity: Why it should be the center of your business universe

12 mins read

Customer-centricity is an umbrella term used to express several things that a business does to deliver a stellar customer experience.
Customer Journey

Customer Journey: All customer journeys lead to conversions

12 mins read

Any business transaction is not a single standalone activity. It is the culmination of several activities, steps, and even decisions
Customer Retention

Customer Retention: The Secret Ingredient To Long-term Business Growth

7 mins read

Do you know why Amazon is the global leader in eCommerce? It gets one thing right that one thing is enough for everything to fall in place that one thing is customer retention.
Customer Recommendation

Customer Recommendation: A Force to Reckon for Boosting Revenue

8 mins read

The average customer has at least 6 powerful channels to voice their opinion.

Want personalized Customer Experience programs for your Business?

Request a Demo