Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback.
It offers built-in dashboards and reports to gain a better understanding of survey results. It also offers tagging and segmenting of feedback for actionable insights.
But like any other great tool ever made, Delighted also has some drawbacks that hold it back. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. As a result of these drawbacks, users look for other alternatives.
So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. This will help you choose the right and the best Delighted alternatives.
But first, let’s delve deep into the drawbacks of Delighted.
Why Look For Delighted Alternative?
Customer reviews offer an honest gateway into a product’s pros, cons, and features. So, we found the following common feedback for Delighted from product review platforms like G2, and Capterra.
1. Unavailability of Sending Custom Survey Links to Customers
Sometimes businesses like to reach out to their customers personally to request them to fill out surveys if they didn’t. But with Delighted this option is a limitation.
Here’s a customer review on the limitation of sending custom survey links to customers:
2. Unable to Respond to Feedback Directly
The end goal for collecting feedback is to take action. But what happens when that takes time because your customer feedback platform doesn’t provide you the option of responding to customer feedback directly from the tool? The entire process becomes time-consuming.
This is a major drawback of Delighted and here’s a customer review on that:
3. Difficult to Set Automation Feature
With automation, the lengthy process of sending and receiving surveys becomes easy and less time-consuming. And every customer product feedback tool should be equipped to provide a smooth automation process to their users.
Here’s a customer review on how Delighted lacks a smooth and easy automation feature:
4. Lack of Reporting
After gathering the feedback, the next course of action in the process of collecting customer feedback is to derive actionable insights. And for that, your feedback tool should come equipped with powerful dashboards that would make reporting easy.
But Delighted lacks in this area and here’s a customer review on that:
All of these drawbacks are the reason behind users looking for an alternative to Delighted. But how can you know which is the correct alternative? Here’s how.
How Did We Evaluate Delighted Alternatives?
Numerous survey tools are accessible in the market, making the task of selecting the perfect tool for your business a challenging endeavor. The same holds true when narrowing down the best Delighted alternative.
We took into account the following essential factors to guide our tool selection.
|Features||The tool should have fundamental functionalities for creating, distributing, and analyzing surveys.|
|Pricing||The tool should be budget-friendly while delivering optimal value for your investment.|
|Customer Reviews||User feedback reflects the thoughts and experiences of previous customers with the survey tool.|
|Free Version and Trials||To check whether the tool provides the chance to evaluate its functionality without any commitment.|
|Pros and Cons||Analyzing the pros and cons offers a glimpse into the tool’s strengths and weaknesses. We assess customer reviews from platforms such as G2, Capterra, and Trustradius to compile a list of each tool’s advantages and disadvantages.|
Quick Overview of Top 9 Delighted Alternatives in 2023
Here is a quick overview of the top 9 Delighted alternatives based on their G2 score, pricing, etc.
|Delighted Alternatives||Pricing||G2 Review Score||Free Trial||Free Version||Customer Support|
|SurveySensum||Starting at $99 per month||4.7 (5)||Yes||Yes||End-to-end customer support (live chat, emails, blogs, etc.).|
|SurveyMonkey||Contact them for details||4.4 (5)||Yes||Yes||Live chat, emails, and phone support.|
|CheckMarket||Starting at $49 per month||4.5 (5)||Yes||Yes||FAQs/Forums Knowledge Base, emails, and phone support.|
|Nicereply||Starting at $59 per month||4.5 (5)||Yes||No||Email/HelpDesk, Phone Support, Knowledge Base, Chat, and FAQs/Forum|
|Qualtrics||Contact them for details||4.4 (5)||Yes||No||Live chat, online in-person training, etc.|
|Typeform||Starting at $29 per month||4.5 (5)||Yes||Yes||Email/Help Desk, FAQs/Forum, Chat, and Knowledge Base|
|SurveySparrow||Contact them for details||4.4 (5)||Yes||Yes||Email/HelpDesk, Chat, Knowledge Base, FAQs/Forum, and 24/7 Phone Support|
|Alchemer Survey||Starting at $55 per month||4.4 (5)||Yes||Yes||Phone Support, HelpDesk, LiveChat, FAQs, Knowledge Base, and 24/7 live chat|
|SurveyLegend||Starting at $19 per month||4.4 (5)||Yes||Yes||FAQs/Forum, 24/7 (Live rep), Email, HelpDesk, Chat, and Phone Support|
9 Best Delighted Alternatives for You
Now, that we have a quick overview of the alternative tools, let’s delve deeper into these tools’ best features, pros, and cons.
SurveySensum is the first and one of the best alternative to Delighted. It is a customer experience management tool that helps businesses make their customer feedback actionable. With SurveySensum, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. Also, the tool comes with an easy-to-use and interactive interface that enables any first-time user to get started effortlessly.
The platform believes in supporting its customers throughout the journey which is why they have dedicated CX consultants that will help you decide how to design an effective survey, launch it at the right time for maximum impact, analyze the results to take action-based decisions, and also how to prioritize those action.
- Provides Text Analysis to derive actionable insights from open-ended feedback.
- Enables users to set up notification alerts to close the feedback loop in real-time.
- Survey results can be downloaded in multiple formats like PDFs, Excel, or CSV.
- Question branching and skip logic features allow users to create a more personalized survey experience.
- Provides a variety of question types, including MCQ, open-ended, and rating scales.
- Users can create surveys in multiple languages.
- Users can send surveys via multiple channels like emails, WhatsApp surveys, text, etc.
- Ensures a seamless survey experience on all devices, including smartphones and tablets
- Exceptional Support with 2 hours SLA on all channels.
|Easy-to-use interface||Limited integrations but they will be available soon on the platform.|
|Dedicated CX consultants for handholding support|
|Great customer support|
|Text and sentiment analysis to understand the emotions behind the open-ended responses|
|Automated tagging and grouping|
|Send surveys via multiple channels|
The prices for this tool start from $99 per month. This tool also comes with a free version with unlimited surveys, users, and questions.
Qualtrics is another Delighted alternative that is known for its versatility and robust capabilities in areas such as CX, employee experience, product feedback, market research, and more. Users can design highly customizable surveys, including a wide variety of question types, and distribute them through multiple channels, such as email, web, and mobile apps.
- Data visualization is good for keeping track of the descriptives.
- It offers various question types and customization options.
- Multichannel survey distribution through email, web links, and more.
|BI Tools Integration||The free version is limited|
|It can analyze text and sentiments||The customer support is not great|
|Multimedia support in surveys||Too many features, which can be overwhelming|
You have to contact their team for the pricing information.
SurveyMonkey is one of the top 10 Delighted alternatives that facilitate the collection of feedback, interpretation of results, and the extraction of actionable insights, all in support of fostering growth and innovation.
It simplifies the process of survey creation, launch, and analysis. SurveyMonkey offers a range of plans and pricing options suitable for organizations of all sizes, including team plans that facilitate smooth collaboration among colleagues.
- It offers BI tools integrations
- Provides skip logic feature
- Powerful reporting and analytics
|Easy-to-use interface||Advanced features are only available in paid plans|
|Good customer service||Restrictions on the number of questions and responses in the free plan|
|Provides skip logic and branching options||Limited design and branding options in the free plan which makes the themes a little boring|
The price of the tool starts at $20 per month.
CheckMarket is another Delighted alternative specializing in online survey and feedback management. It provides tools and features for designing, distributing, and analyzing surveys to gather insights and feedback from various audiences, including customers, employees, and stakeholders.
- Great tool for NPS
- Automates a number of processes in order to simplify the execution time of each task
|Great customer service||Have to work with complex turnarounds to get to the ideal configuration|
|Very good integration with SPSS / CSV files||Reporting options are limited|
|Easy buildable online dashboards||Filtering option is limited. Can only select one at a time.|
Starts at $49.00 per month.
One of the top 10 Delighted alternatives is Nicereply. This tool allows businesses to send out surveys and measure customer satisfaction scores, often using metrics like NPS, CSAT, and CES. It enables its users to receive real-time feedback on their website’s user experience.
- Get real-time feedback on your website’s user experience.
- Seamless integration with CRM systems.
- Creates customized surveys in terms of branding, visuals, survey questions, rating scales, and metrics.
|The user interface is intuitive and easy to use||The rating scale is stuck at 1-5 and 10, no option to change that|
|Easy to set and create surveys||Poor customer service|
|An effective program to track customer satisfaction metrics||Limited metrics for comparison|
Starts at $59.00 per month.
Typeform is another competitor to Delighted, and it’s an online survey platform recognized for its interactive approach to crafting surveys, questionnaires, and forms. It’s specifically designed to boost user engagement and provides an aesthetically pleasing and conversational format for gathering information.
- The ability to incorporate images and videos to make your surveys more captivating.
- Support for real-time analytics and reporting.
- Immediate access to responses in real-time.
|Provide comprehensive data analytics and insights||Higher pricing for advanced features|
|Beautiful design and customization||Limited conditional logics|
|Conditional logic for dynamic forms||Limited data export options|
The tool price starts at 25 USD /month.
SurveySparrow is another great Delighted alternative that enables businesses and organizations to create, distribute, and analyze surveys in a user-friendly and engaging manner. It stands out for its conversational survey format, which is designed to improve survey response rates by providing a more interactive and enjoyable experience for respondents.
- The onboarding process is smooth and easy.
- Advanced features like good reporting features and export formats.
- You can personalize surveys based on previous answers.
|Audio questions which automatically transcribe the participant’s answer as they speak||Limited features in the free plan|
|Automate surveys for time-saving||The ability to code data within the platform is limited|
|Integration with popular apps||There is a learning curve for automation features|
For pricing details, you have to contact SurveySparrow.
8. Alchemer Survey
Alchemer is an online survey and data collection platform that helps businesses to create, distribute, and analyze surveys and feedback forms. It offers flexibility, customization options, and robust reporting capabilities to meet diverse survey and data collection needs.
- Offers a user-friendly interface for creating surveys with various question types, including multiple-choice, open-ended, Likert scale, and more.
- Surveys can be distributed through multiple channels, including email, web links, social media, and embedded on websites.
- Offers extensive customization options.
|Multi-channel survey distribution||The learning graph of SurveySparrow is really high|
|The signup process for SurveySparrow was really smooth and seamless||Pricing of this platform is on the higher side compared to other platforms available for the same type of work|
|Robust data analysis capabilities||Advanced features require technical expertise|
The plans for this tool start from $55 per month.
One of the Delighted competitors, SurveyLegend is an online survey and questionnaire platform that allows individuals and organizations to create, distribute, and analyze surveys and feedback forms.
- Offers an intuitive drag-and-drop interface for easy survey creation.
- Surveys created with SurveyLegend are optimized for mobile devices.
- Users can access real-time analytics and reporting to monitor survey responses.
|Supports the creation of surveys in multiple languages||Lacks some customization features such as the presence of YES/NO sticker in surveys|
|Offers an intuitive drag-and-drop interface||Limited features in the free plan|
|Multimedia Support||Limited question types|
The plans for this tool start from $19 per month.
Customer feedback is an integral part of a business that wants to improve and enhance its customer experience. And for that customers require an effective and efficient feedback management tool that enables them to gather, track, analyze, and resolve customer issues in real-time.
So, with this blog, we have answered your queries regarding Delighted alternatives and have provided you with a list of 9 best alternatives to Delighted that will help you to manage your feedback more effectively and convert it into actionable insights.
And out of the 9 alternatives, SurveySensum stands out the best. It provides users with a budget-friendly solution and a free version with unlimited surveys. It tracks and analyzes thousands of data – enabling users to close the feedback loop in real-time.