Best 6 Qualtrics Alternatives for Philippine CX Teams in 2026

Using Qualtrics in the Philippines to run CX surveys? You know the struggle:

• Emails get ignored
• SMS links get blocked
• Follow-ups require Viber or Messenger
• Closing issues often means multiple phone calls

…and all this paulit-ulit hanggang maayos ang issue.

That’s why CX teams are hunting for Qualtrics alternatives that actually work on the ground – tools that let you follow up, act fast, and stop drowning in manual work.

Let’s take a closer look at how CX really happens in Manila, Cebu, and Davao – and why most global tools can’t keep up.

How CX Actually Works in the Philippines (And Why Most Global Tools Miss This)

Collecting feedback and solving customer issues requires more than surveys. And global tools often miss the mark.

Where customers actually respond:

• Viber
• Phone calls
• Facebook Messenger (for conversations, not surveys)

Where global CX tools struggle:

• Facebook Messenger does not support structured outbound surveys
• SMS survey links are increasingly filtered or blocked across Asia, including the Philippines
• Email survey response rates drop sharply after the first touch

What CX teams actually do:

They run a multi-step recovery flow:

Email → Viber → Calling

Not email-only.
Not SMS-only.
And definitely not “send once and wait”.

This blended digital + human model is widespread in:

• BPO-driven CX teams
• Banks and financial services
• Telcos and utilities
• High-volume service operations in Metro Manila

Most global CX platforms were not designed for this reality.

Now that we see the on-the-ground workflow, let’s look at where Qualtrics hits roadblocks.

Why Qualtrics Slows Down Philippine CX Teams

This is where many current users and prospects begin to feel friction.

1. Email and SMS Are Treated as the End, Not the Start

Qualtrics positions email and SMS as primary feedback channels.

In real Philippine CX operations:

• Response rates fall quickly after the first outreach
• Teams manually chase customers via Viber or calls
• Follow-up journeys live outside the platform

Qualtrics collects data well, but it does not naturally support the end-to-end follow-up flow required to actually close issues locally.

2. Turnaround Time Is Slow – Unless You Pay More

Execution speed matters in the Philippines.

But many teams experience:

• parang naka-queue ka sa linya at walang progress.
• kapag kailangan mo ng tulong sa higher level, inaantay ka parang walang end.
• mga pagbabago sa workflow, matagal bago ma-implement, habang naka-pressure ang team sa daily grind.

Qualtrics does offer priority support – at an additional cost.

This creates a familiar frustration:

• The platform is already expensive
• Faster execution requires even more budget

For lean CX teams under daily pressure, this model feels hard to justify.

3. Pricing Feels US-First, Not Philippines-Ready

Qualtrics pricing often reflects:

• US and European enterprise assumptions
• Global research budgets, not regional execution needs

This becomes especially painful for:

• Banks
• Telcos
• BPO-backed CX operations working at scale

When procurement teams scrutinise every peso, the cost-to-value gap becomes obvious.

4. Text Analytics That Still Rely on Keywords

Qualtrics text analytics software are largely:

• Keyword-based
• Rule-driven
• Configuration-heavy

There is limited AI assistance to:

• Automatically summarise feedback
• Surface urgent complaints
• Recommend next actions

As a result, teams still spend hours reading verbatim – work automation is supposed to reduce.

5. The CX Follow-Up Flow That Actually Works in the Philippines

On the ground, CX teams follow a multi-step reality, not a single-channel theory.

Typical execution flow:

1. Start with email or Viber
2. If no response, move to calling (CATI surveys)
3. High-priority cases handled by agents
4. Digital + human follow-ups combined

Good CX tools support this flow. They do not force teams to stay stuck in one digital channel.

6. No AI Copilot, No Operational Intelligence

Qualtrics still relies heavily on:

• Keyword-based text analysis
• Manual tagging
• Static dashboards

There is:

• No real AI copilot guiding action
• No intelligent prioritisation of issues
• No operational nudges for CX teams

Insights exist, but execution intelligence is missing.

With these pain points in mind, it’s clear that the Philippines CX teams need something different – here’s what that looks like.

Tired of paying more just to move faster? See how top feedback tools support email, Viber, and calling workflows for your local CX team

What Philippines CX Teams Actually Need From a Qualtrics Alternative

Based on how CX really works locally, teams need tools that:

• Do not stop at digital-only surveys
• Support email, Viber, and calling workflows
• Close the loop without paid priority tiers
• Offer pricing aligned with Asia, not just the US
• Use AI to reduce workload, not add dashboards

So, which tools actually fit the way CX works in the Philippines?

Top Qualtrics Alternatives for Philippines CX Teams (2026)

Let’s dive in to understand each CX tool in-depth. 

1. SurveySensum: Best Qualtrics Alternative for Execution-Driven Philippine CX Teams

SurveySensum is built for CX teams that need speed, accuracy, and follow-through – not heavy research governance. It delivers enterprise-grade CX execution through simpler workflows, faster deployment, and lower operational overhead.

Key Features

• WhatsApp-First CX and Multi-Channel Distribution: Collect feedback and follow up on channels Filipino customers actually use – WhatsApp, SMS, email, in-app, and contact center touchpoints from one platform.
• Fast Implementation: Go live in weeks without heavy IT or research governance.
• AI Survey Builder: Launch NPS, CSAT, and CX programs in minutes.
• AI Co-Pilot: Ask questions in plain language and get instant insights.
• SensAI Insights & Alerts: Automatically surface key drivers, risks, and CX shifts.
• Local Language AI: Accurate analysis for Filipino English and regional language patterns.
• Omnichannel Conversation Analysis: Unify insights from surveys, tickets, calls, and reviews.
• Closed-Loop Ticketing: Route detractor feedback with clear ownership and SLAs.
• Local CX Expert Support: Hands-on guidance from teams familiar with Philippine CX realities. 
• Transparent Pricing: Enterprise-grade CX execution without Qualtrics-level cost or complexity.

Best for: Banks, telcos, BPO-backed CX teams, and service operations focused on closing the loop – not just measuring it.

Discover How Philippine CX Teams Act on Customer Feedback with SurveySensum.

2. Medallia: Strong for Large Enterprises With Heavy Service Recovery

Medallia is a comprehensive customer insights and closed‑loop feedback platform used by enterprises globally.

Strengths 

• Advanced closed‑loop workflows
• Strong operational CX and VoC focus
• Real‑time feedback alerts and journey mapping

Limitations 

• Expensive – similar to Qualtrics in pricing and complexity
• Heavy implementation, requiring internal resources
• Better suited for huge enterprises with global CX programs

Best for: Enterprise banks, telcos, insurers, and multi‑country operations with dedicated CX research teams.

3. Zendesk CX + Feedback Add-ons – Practical for Support-Led Teams

Zendesk is widely used in Philippine support and CX operations, especially in call‑centre environments. It’s a multi‑channel support platform that consolidates conversations across email, chat, phone, and social.

Strengths

• Tight integration between support tickets and feedback workflows
• Unified dashboard for all channels – email, calls, chat
• Familiar interface for frontline teams

Limitations

• Limited native survey depth and analytics
• Not focused primarily on advanced CX programs

Best for: Mid‑market teams and organisations that need ticketing + basic feedback collection in one place.

4. Freshworks: Budget-Friendly, Operations-Focused

Freshworks’ tool suite is popular among Philippine teams for its ease of use and cost competitiveness.

Strengths

• Competitive pricing and lightweight onboarding
• Familiar UI for support teams, reducing training overhead
• Integrated with Freshdesk for unified ticketing and survey follow‑up

Limitations

• Limited advanced analytics
• Less mature CX intelligence

Best for: Small to mid‑sized Philippine CX teams, especially those working across ticketing + basic feedback streams.

5. Sprinklr: Strong for Social-Heavy Brands

Sprinklr is known for its strength in social engagement, listening, and unified customer communication.

Strengths

• Excellent for managing social feedback and reputation
• Unified view of customer interactions across channels
• Helps teams respond to public social complaints quickly

Limitations

• Heavy platform
• Not ideal for lean CX execution teams

Best for: Brands that rely heavily on social channels for CX, especially those monitoring reputation and community sentiment.

6. Local / Regional CX Vendors: Flexible but Limited at Scale

Some Philippine organisations rely on local or regional CX providers for targeted feedback or market research. These tools offer flexibility and local know-how but often lack scalability or enterprise-grade analytics.

Here are a few examples of popular local/regional CX tools in the Philippines:

• Spade Survey: A full-service research firm offering CAPI, CAWI, and CATI data collection tailored to local audiences.
• Milieu Insight: Provides an end-to-end platform connecting brands with local audiences for market and CX research.

Strengths

• Deep local understanding and flexible engagement
• Useful for niche research or specific CX measurement needs

Limitations

• Limited scalability for large enterprises
• Weaker analytics, automation, and operational CX workflows

Best for: Small to mid-sized Philippine CX teams or organisations looking for localized insights and research support without heavy enterprise overhead.

Why SurveySensum Stands Out for Philippine CX Teams

Let’s compare SurveySensum with Qualtrics across key CX workflows.

SurveySensum lets teams close the loop faster, act on issues immediately, and operate efficiently across multiple touchpoints.

→ Evaluate your CX stack – get a demo on tools built for Philippine CX teams

Wrapping Up!

CX in the Philippines is personal, fast, and follow-up heavy. Teams don’t have time to wait on slow tools or pay extra just to get things done. You need something that actually works – supporting Email, Viber, and calling workflows, so issues get solved quickly, and customers stay happy.

Global platforms like Qualtrics look nice on paper, but on the ground, they often slow you down. That’s why more Philippine CX teams are turning to SurveySensum – built for quick follow-ups, smart AI insights, and real operational efficiency.

Stop chasing dashboards. Start closing the loop fast. This is CX made for the way we actually work here in the Philippines.

→ Tired of pa‑follow-up lang? Close the loop fast with SurveySensum

FAQs on Top Qualtrics Alternatives in Philippines

Philippine CX teams often ask:

For execution-heavy, follow-up-driven CX teams, SurveySensum is widely preferred. It supports email, Viber, and calling workflows, offers faster turnaround, AI-driven insights, and pricing aligned with Philippine budgets. Learn more about SurveySensum.

Qualtrics can be expensive, slow, and US/Europe-focused. Email and SMS alone often fail to close the loop in Metro Manila, Cebu, or Davao. Teams need platforms that support Viber, calls, and real-time follow-ups.

They can, but with limitations. Medallia suits very large enterprises with complex service recovery needs, while Zendesk + Feedback add-ons work best for support-led teams. Both may lack speed, local workflow fit, or cost efficiency for everyday Philippine CX operations.

Most teams follow a multi-step recovery flow: Email → Viber → Phone calls. This blended digital + human model ensures that high-priority issues are resolved promptly, which many global platforms don’t fully support.

Yes. It was built for ops-led CX, including BPO-backed teams, banks, and telcos. Its workflow aligns with local execution realities, helping teams close the loop faster without extra paid support tiers.

Yes, tools like SurveySensum provide AI-driven text analytics that automatically highlight urgent issues and recurring complaints, helping teams act faster rather than just analyse dashboards.