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Top 360-Degree Feedback Systems for Small Organizations

Jun 5, 2024

11 mins read

Manisha Khandelwal

Did you know that 33% of employees want to receive continuous feedback outside of an annual or traditional review?

Small businesses often face significant challenges in their pursuit of a comprehensive feedback tool that fits within limited budgets. The landscape is cluttered with various platforms, each catering to different needs such as customer experience surveys, employee surveys, and survey analysis. This fragmentation forces small organizations to juggle between multiple tools, leading to inefficiencies and higher costs. 

But that doesn’t mean that you need to miss out on the amazing benefits of launching 360-degree feedback surveys, right?

With the right 360-degree feedback tool, small businesses can overcome these challenges. A comprehensive tool that integrates CX surveys, employee surveys, and survey analysis into one platform can streamline the entire feedback process. This all-in-one solution not only simplifies data collection and analysis but also provides a holistic view of the organization’s performance.

So, what are you waiting for? Scroll down and discover the top 7 tools for 360-degree feedback for small organizations.

But first, let’s have a quick chat about what is a 360-degree feedback system.

What is a 360-degree Feedback System?

A 360-degree feedback system is a comprehensive employee assessment tool that gathers feedback from multiple sources to provide a holistic view of an individual’s performance. Unlike traditional performance reviews, which typically involve feedback from just a supervisor – a 360-degree feedback system collects insights from multiple perspectives. 

For small businesses, a 360-degree feedback system can be particularly advantageous. It enhances team dynamics, improves leadership skills, and fosters a culture of continuous improvement. 

Let’s now discover the 7 best 360 degree feedback software available in the market.

Top 7 Tools For 360 Degree Feedback for Small Organizations

1. SurveySensum

 The image shows the homepage of SurveySenum - the no.1 tool for 360 degree feedback for small organizations.

SurveySensum is an AI-enabled feedback management platform that provides users with 360-degree feedback software that will help you consolidate all your feedback, analyze it, and present it in a comprehensive and customizable survey dashboard with visual effects. 

The tool also offers in-built survey templates making it easy for HR to create and share the surveys across the organization. These templates have sample questions that can be customized by the HR as per the objective of the survey. 

Not only that, the tool also automates multiple processes like sending surveys, setting up reminders, managing a contact list, and more. Also, you can manage and analyze feedback with automation which helps you save time and energy with manual analysis. 

SurveySensum Key Features

  • CX Consultation (no extra charge)
  • Text analytics in your native language
  • 2-hour SLA support guaranteed
  • Transparent and affordable pricing
  • Real-time customizable dashboards
  • Advanced Reporting 
  • Integrations (along with data import)
  • On-site support
  • Industry-specific in-built survey templates

Pros

Cons

  • Some app integrations are missing but their swift support team is ready to integrate on your request.

Pricing

In the free plan, you get 25 survey responses. Along with that, you also receive website integrations, unlimited surveys, unlimited users, and unlimited questions. The paid plan starts from $99/month and goes higher with survey responses.

Some more value-added features of SurveySensum:

  • Ad hoc research in the same feedback platform
  • Survey white labeling
  • Unlimited surveys 
  • Unlimited users
  • Unlimited Ad Hoc research
  • Unlimited touchpoints

No need to switch between tools! Sign up today to leverage the full potential of 36-degree feedback assessment with SurveySensum and boost your employee engagement effectively!

2. Spiderweb

The image shows the homepage of Spiderweb - the no.2 tool for 360 degree feedback for small organizations.

Spidergap is a web-based 360-degree feedback tool designed to help organizations gather, analyze, and act on feedback for employee engagement and performance improvement. The platform is specifically tailored to provide a comprehensive and user-friendly experience for both administrators and participants.

Our View: The platform is a simple feedback system so if that’s what you are looking for then this is an ideal tool for you. But if you need a more robust tool with more question types and customizable templates, this tool might not be ideal for you.

The image shows the review of Spidergap on the lack of question types and customizable templates.

*Source: G2, Sep 18, 2018

Best Features

  • It creates different types of custom surveys that align with your organization’s competencies and goals.
  • It integrates with various HR and performance management systems.
  • It seamlessly combines customer, employee, and peer feedback into one cohesive system.

Pros

  • Generates detailed and actionable feedback reports.
  • Provides clear, actionable insights

Cons

  • Less streamlined templates
  • Lack of question types

Pricing

The basic plan starts at $99/month.

G2 Review: 4.0/5

3. SurveyMonkey

The image shows the homepage of SurveyMonkey - the no.3 tool for 360 degree feedback for small organizations.

SurveyMonkey is a widely used online survey development cloud-based SaaS company. It allows individuals and organizations to create, distribute, and analyze surveys. Known for its ease of use and robust features, It caters to a wide range of needs from market research and customer feedback to employee engagement.

Our View: SurveyMonkey is one of the popular names in the CX industry. It is an ideal tool for anyone looking for intuitive software for launching different types of surveys, including 360-degree feedback surveys. Also, it provides advanced analysis capabilities. The only area this might lack is cost. The tool’s pricing might not be an ideal choice for small businesses.

The image shows the review of SurveyMonkey on the pricing.

*Source: G2, Dec 22, 2023

Best Features

  • The tool’s intuitive design allows users to create surveys quickly without needing technical expertise.
  • The tool enables users to implement skip logic and question branching to create more dynamic and personalized survey experiences.
  • It provides API access for custom integrations and advanced use cases

Pros

  • Advanced reporting and analytics
  • Intuitive drag-and-drop interface

Cons

  • Limited access to free-mode features 
  • Can be expensive for small businesses

Pricing

The basic plan starts at $25/month.

G2 Review: 4.4/5

4. Alchemer

The image shows the homepage of Alchemer - the no.4 tool for 360 degree feedback for small organizations.

Alchemer, formerly known as SurveyGizmo, is a comprehensive survey and feedback platform that provides businesses with powerful tools to collect, analyze, and act on feedback from various stakeholders, including customers, employees, and market research participants. Alchemer is designed to be highly flexible and customizable, catering to the diverse needs of organizations of all sizes.

Our View: Alchemer is yet another feedback management tool that provides small businesses with a one-stop solution for customer and employee feedback management and analysis. But the tool’s reporting feature is a bit outdated so if you need advanced reporting capabilities, then the tool might not be right for you.

The image shows the review of Alchemer on outdated reporting capabilities.

*Source: G2, Mar 03, 2024

Best Features

  • Alchemer is very easy to learn and use, an intuitive tool and has a wide range of different question options.
  • It integrates seamlessly with tailormade javascript, and LUA, and connects external data with webhooks.
  • It uses features like skip survey logic and answer piping to enhance the survey experience.

Pros

  • Excellent customer support
  • Easy to migrate from other tools

Cons

  • Less sophisticated user interface
  • Less advanced reporting dashboard

Pricing

The basic plan starts at $55/month.

G2 Review: 4.4/5

5. Pointerpro

The image shows the homepage of Pointerpro - the no.5 tool for 360-degree feedback for small organizations.

Pointerpro, formerly known as Survey Anyplace, is an advanced online survey and assessment tool designed to create engaging and interactive surveys, quizzes, and assessments. It focuses on providing a user-friendly platform with robust customization options to help organizations gather valuable insights and deliver personalized reports based on responses.

Our View: Pointerpro is a simple tool for creating employee feedback surveys and for 360 degree feedback assessment, so that’s what you are looking the go for it. But if you are looking for a tool with robust or advanced reporting capabilities within budget, then this tool might not be ideal for you. Adding the PDF report capability might cost you more.

The image shows the review of Pointerpro on the lack of advanced reporting capabilities.

*Source: G2, Mar 03, 2024

Best Features

  • The tool provides excellent questioning and branching capabilities.
  • The tools have versatile customization options that extend beyond surveys.
  • Pointerpro’s scalable features ensure that the platform can continue to meet evolving needs.

Pros

  • Quick customer support turnaround
  • PDF reports

Cons

  • Not very intuitive
  • PDF reports cannot be shared

Pricing

The basic plan starts at $69/month.

G2 Review: 4.5/5

6. SurveySparrow

The image shows the homepage of SurveySparrow - the no.6 tool for 360-degree feedback for small organizations.

SurveySparrow is an online survey software and customer experience management platform designed to help businesses collect, analyze, and act on feedback. It provides tools for creating engaging surveys, automating workflows, and gaining insights through comprehensive analytics. It emphasizes conversational surveys, which aim to increase response rates and improve user engagement by making the survey-taking experience more interactive and user-friendly.

Our View: SurveySparrow is one of the popular feedback management tools that provide 360-degree feedback assessment with its easy-to-use interface and analytical capabilities. But if you need a tool with a robust data reporting feature where you can upload and download mass amounts of data effectively, then this might not be ideal for you.

The image shows the review of SurveySparrow on the lack of advanced reporting capabilities.

*Source: Capterra, Feb 16, 2024

Best Features

  • The tool provides an advanced conditional survey logic feature.
  • The tool is very easy to set up and implement with a few simple clicks.
  • It has a huge library of in-built survey templates.

Pros

  • Whitelabelling capabilities 
  • Responsive customer support

Cons

  • SSO integration is not always straightforward 
  • Plugins can be expensive

Pricing

The basic plan starts at $19/month.

G2 Review: 4.4/5

7. Startquestion

The image shows the homepage of Startquestion - the no.7 tool for 360-degree feedback for small organizations.

Startquestion is an online survey and feedback management platform designed to help businesses and organizations collect, analyze, and act on customer feedback, employee feedback, and other stakeholders. It offers a range of tools for creating surveys, forms, and questionnaires, as well as features for data analysis and reporting. Startquestion aims to provide an intuitive and efficient way to gather insights that can drive decision-making and improve business outcomes.

Our View: The tool is an ideal choice for users looking for a simple feedback platform with 360-degree feedback assessment features. However, the tool lacks in certain areas such as exporting data features, filters, diversity of survey templates, etc.

The image shows the review of Startquestion on the lack of exporting data features, filters, diversity of survey templates, etc.

*Source: G2, Nov 30, 2017

Best Features

  • Startquestion has a survey builder that is helpful in building the basic structure of the survey form with the built-in template
  • It’s a really user-friendly tool.
  • Survey results can be exported in various formats, including Excel, PDF, and CSV.

Pros

  • Easy adaptation to mobile devices
  • Great customer support

Cons

  • UI is a bit outdated
  • Some of the advanced features can be harder to use like reporting and exporting data.

Pricing

The basic plan starts at $49/month.

G2 Review: 4.8/5

Conclusion

Implementing a 360-degree feedback system in small organizations can be transformative, offering a comprehensive and multi-faceted view of employee performance and development. Despite the challenges of limited budgets and resources, the right tool, like SurveySensum can provide an all-in-one solution, integrating customer experience surveys, employee feedback, and performance analysis into a single platform.

Frequently Asked Questions

1. What are 360 reviews in small organizations?

360 reviews, also known as 360-degree feedback, is a performance appraisal method where an employee receives feedback from multiple sources, including managers, peers, subordinates, and sometimes even customers. In small organizations, 360 reviews provide a holistic view of an employee’s performance, strengths, and areas for improvement. This approach helps in developing well-rounded feedback and promotes a culture of openness and continuous improvement.

2. How to do 360 feedback in a small team?

Implementing 360 feedback in a small team can be streamlined by following these steps:

  • Clearly outline the purpose of the 360 feedback process. 
  • Choose a diverse group of reviewers, including the employee’s manager, peers, subordinates, and any relevant stakeholders.
  • Create a comprehensive yet concise survey that covers key performance areas. 
  • Inform all participants about the process, objectives, and the importance of honest and constructive feedback.
  • Distribute the surveys and allow sufficient time for participants to respond.
  • Compile and analyze the feedback to identify common themes, strengths, and areas for improvement.
  • Share the results with the employee in a constructive manner. 
  • Regularly check in on the progress and provide ongoing support and resources for development.
3. What are good 360 feedback questions?
  1. How effectively does [Employee Name] communicate with team members?
  2. How well does [Employee Name] collaborate with colleagues?
  3. How effectively does [Employee Name] lead and motivate their team?
  4. How well does [Employee Name] handle complex or challenging situations?
  5. How does [Employee Name] handle feedback and constructive criticism?
  6. On a scale of 1-5, how would you rate [Employee Name]’s customer service skills?
  7. Is there anything else you would like to share about [Employee Name]’s performance?

Manisha Khandelwal

Senior Content Marketer at SurveySensum

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