GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touchpoints of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.
Like any other great tool, GetFeedback also has some limitations. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. As a result of these limitations, users look for alternatives to GetFeedback.
But doing a detailed comparison is a time-consuming process, which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. This list is created after a detailed analysis of each tool’s features, price, pros, and cons. Now, you can choose the best alternative tool that best fits your business.
But first, let’s understand the drawbacks of GetFeedback in detail.
Why Look For a GetFeedback Alternative?
Customer reviews provide an honest look into a product’s features, functionality, pros and cons, and whether or not the product is worth buying. We explored customer review platforms like G2 and Capterra to get an understanding of GetFeedback’s features, pros, and cons, based on customer reviews. So let’s explore.
1. Limited Integrations
A robust feedback management tool should come with integrations with different CRM and data analytics tools. GetFeedback has a limitation here.
2. Poor Survey Customizations
The primary role of any survey platform should be to allow users to design high-quality customizable surveys. With GetFeedback there is a limitation when it comes to customized surveys because there is no option to edit CCS, HTML, etc, as evident from this customer review.
3. Expensive Tool
An ideal product should fall within your budget. But when it comes to GetFeedback, the tool can be a bit expensive, especially for small-scale businesses.
4. Not Easy to Use
An ideal feedback management tool should offer a simple user experience. It should be easy to set up and use otherwise, users might need technical assistance in understanding the functionalities of the tool.
Here’s a customer review on this issue:
5. Limited Reporting and Data Visualization Capabilities
The tool’s reporting and data visualization capabilities are weak, making insights hard to access. While the triggering system is powerful, it’s tricky to set up. Also, the tool requires manual pushing of data layer variables instead of automatically fetching them, adding extra work.
Now that you are aware of some of the shortcomings of GetFeedback, it’s time to explore its alternatives, but before that, let’s have a quick look at how we evaluated all GetFeedback alternatives.
How Did We Evaluate GetFeedback Alternatives?
Amid the plethora of survey tools available in the market, picking the ideal one for your business is no easy feat. The same holds true when narrowing down the top 7 GetFeedback alternatives.
So, we took into account these essential factors to guide our tool selection.
| Factors | Description |
| Features | We thoroughly assessed if the tool provides basic as well as advanced features for better feedback management. |
| Pricing | We have evaluated the prices and different plan options of each of these tools. |
| Customer Reviews | We have explored customer review platforms like G2 and Capterra to capture honest customer reviews. |
| Free Trial | We have checked if each of these tools provides a free trial. |
| Free Version | We have checked if each of these tools comes with a free version and what the features and limitations are that come with the free version. |
| Pros and Cons | We have compared the pros and cons of each of these tools for a comprehensive comparison. |
Quick Overview of Top 9 GetFeedback Alternatives in 2025
Here is a quick overview of the top 9 GetFeedback alternatives based on their G2 score, pricing, etc.
GetFeedback AlternativesKey FeaturesPricingG2 Review ScoreFree Trial
| SurveySensum |
|
Starting at $299 per month | 4.7 (5) | Yes |
| Qualtrics |
|
Contact them for details | 4.4 (5) | Yes |
| Medallia |
|
Contact them for details | 4.4 (5) | No |
| AskNicely |
|
Contact them for details | 4.7 (5) | No |
| Birdeye |
|
Contact them for details | 4.7 (5) | Yes |
| SurveySparrow |
|
$19/month | 4.4 (5) | Yes |
| Nicereply |
|
Starting at $59 per Month | 4.5 (5) | Yes |
| SurveyMonkey |
|
$25 per month | 4.5 | No |
| Retently |
|
$25/month | 4.7 | No |
9 Best GetFeedback Alternatives for You
Now that we got a quick overview of the alternative tools, let’s delve deeper into these tools best features, pros, and cons.
1. SurveySensum
Our first pick among GetFeedback alternatives is SurveySensum. This tool enables users to create unlimited customizable surveys (even with the free version) to gather feedback and track key metrics like NPS, CSAT, SSI, CES, Onboarding, etc.
It redefines the meaning of tracking and analyzing feedback with its seamless integrations, text and sentiment analytics software, automated tagging, instant detractor alerts, customer reports, and dashboards. These features ensure real-time feedback tracking, which enables users to resolve issues in time.
But that’s not all, the platform also provides CX experts who help you streamline your feedback process to get maximum value. The tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention).
Best Features
- The tool comes with a variety of question types, like MCQs, open-ended questions, etc.
- It seamlessly integrates with different tools like Slack, Outlook, Salesforce, etc. which simplifies the workflow.
- It provides industry-specific survey templates.
- Question branching and skip logic features allow users to create a more personalized survey experience.
- The Text Analytics software enables users to get actionable insights from open-ended feedback.
- It supports multiple-channel survey distribution and collection, like WhatsApp surveys. Also provides multi-channel feedback management, like chatbots, support tickets, app reviews, etc.
- Close the feedback loop feature provides instant notification alerts, which enable users to resolve customer complaints in real-time.
Pros:
- Multilanguage survey creation
- Survey results can be downloaded in multiple formats like PDFs, Excel, or CSV.
- Exceptional customer support with 2-hour SLA on all channels
- Budget-friendly
- Quick survey creation in less than 10 minutes
- Can easily transfer existing survey data from a previous customer feedback tool
- Customizable reports and dashboards
Cons:
- Limited integrations but their support is flexible. The request for integration is taken on priority.
Customer Review
Pricing
SurveySensum is a budget-friendly feedback management tool that comes with a free version with unlimited surveys, users, and questions. The prices for this tool start from $299 per month.
With SurveySensum’s AI-powered Text and Sentiment Analysis, uncover key themes, emotions, and customer pain points hidden in your open-ended survey responses. Turn raw feedback into real-time insights that drive smarter decisions!
Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 
2. Qualtrics
Qualtrics is the second feedback tool on our list of GetFeedback alternatives. It is a customer experience management tool that helps businesses to manage and analyze customer, product, employee, and brand experience, all on one platform. The feedback analytics software helps users evaluate feedback on a deeper level and helps convert the measurement into action.
Best Features
- The tool creates and assigns support tickets, and schedules them in a timely manner.
- It allows administrators to create templated responses to frequently asked questions.
- It provides a centralized dashboard for agents to view their scores and feedback.
Pros:
- Multiple-channel survey distribution
- Easy to learn and incorporate
- Provides a large variety of survey question types.
Cons:
- Expensive – not ideal for small businesses
- Heatmap widget is disabled
- Site glitches at times
Customer Review
Pricing
Contact the team for the pricing information.
→ Looking for alternatives to Qualtrics that will match your needs and requirements? Then explore the top 14 Qualtrics competitors and alternatives.
3. Medallia
Another GetFeedback alternative, Medallia, gathers key customer satisfaction metrics like NPS, CSAT, and CES in multiple languages. It also offers a gamified user interface to enhance user experience. It measures and reports on NPS, CSAT, or other metrics to help businesses improve their customer experience.
Best Features
- It allows users to easily build customized reports and dashboards.
- It analyzes feedback from multiple channels like online reviews, social media, and surveys, and also from feedback sourced from integrations with customer service tools, such as help desks and live chat.
- It also condenses long documents or texts into a brief summary.
Pros:
- Output the sentiment of a given text
- Allows deployment of surveys and intake feedback data for multiple brands
- Multilingual survey creation
Cons:
- Expensive
- Reuses ID numbers for surveys
- Downloading reports is a slow process
Customer Review
Pricing
Contact the team for the pricing information.
→ Looking for alternatives to Medallia that will match your needs and requirements? Then explore the top 19 Medallia competitors and alternatives.
4. AskNicely
AskNicely is one of the best GetFeedback alternatives that allows you to collect feedback from every customer at any point in the customer journey on any channel, email, SMS, in-app, etc. You can create quick and personalized surveys that match your brand identity and messaging and collect feedback in real time.
Best Features
- The platform has a gamified user interface to enhance the user experience
- It allows users to create surveys and respond to customers in a variety of languages.
- It offers seamless integration with tools like Intercom, Zapier, and Slack.
Pros:
- Track important metrics like NPS, CSAT, CES, etc
- Beginner-friendly platform
- Responsive customer support team
Cons:
- Cannot include attachments when communicating with customers through the platform
- NPS scale is not customizable
- Have to pay their highest subscription price to get access to certain integrations like Salesforce
Customer Review
Pricing
Contact the team for pricing information.
→ Looking for alternatives to AskNicely that will match your needs and requirements? Then explore the top 11 AskNicely alternatives and competitors.
5. Birdeye
Birdeye is a software platform that specializes in reputation management, customer experience, and online review management for businesses. It allows you to collect, analyze, and respond to feedback and reviews from multiple sources.
Best Features
- It provides comprehensive reports of social media like posts, comments, campaigns, etc.
- It creates custom data views to suit every team member’s needs.
- It allows seamless integrations with applications, such as messenger applications, APIs, and customer support tools.
Pros:
- Enable white labeling
- Seamless integrations
- Smooth onboarding process
Cons:
- Limited dashboard capabilities
- Very slow to load at times
- Automatically logs out
Customer Review
Pricing
Contact the team for pricing information.
Instantly visualize survey results, identify trends, and dive deeper into customer sentiments with SurveySensum’s comprehensive dashboard!
Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free
6. SurveySparrow
SurveySparrow serves as an excellent GetFeedback alternative, empowering businesses and organizations to create, distribute, and analyze surveys in an engaging and user-friendly manner. It tracks key customer and employee experience metrics such as NPS, CSAT, etc.
Best Features
- The onboarding process on SurveySparrow is very efficient.
- The data analysis is top-notch.
- The customer support team is very responsive.
Pros:
- Automatically transcribe the respondent’s answer as they speak
- Chat-based survey
- Setup process is straightforward and user-friendly
Cons:
- Expensive
- Limited customization options
- Difficulty in resizing embedded images
Customer Review
Pricing
The basic plan of of SurveySparrow pricing starts at $19/month
→ Looking for alternatives to SurveySparrow that fit your business? Explore the top 9 SurveySparrow alternatives and competitors.
7. Nicereply
One of the top 7 GetFeedback alternatives is Nicereply. This tool enables businesses to send surveys and gauge customer satisfaction scores by tracking key metrics such as NPS, CSAT, and CES. It also helps users gather real-time feedback, which enables them to take action and resolve issues in real-time.
Best Features
- It captures and centralizes feedback from both structured and unstructured sources.
- It gathers and analyzes feedback in real-time.
- It allows users to create customizable surveys that are consistent with their brand messaging and identity.
Pros:
- Easy to use
- Great filtering options in the dashboard
- Seamless integration with CRM tools like Salesforce
Cons:
- No option to fix mistakes
- Poor customer service
- User interface is outdated
Customer Review
Pricing
Starts at $59.00 per month.
8. SurveyMonkey
SurveyMonkey is a popular online survey platform that enables users to create, distribute, and analyze surveys. It is commonly used for market research, gathering feedback, measuring customer satisfaction, and collecting data.
Best Features
- The tool offers a mobile app for creating, distributing, and analyzing surveys on the go.
- Wide range of well-designed survey templates for various industries and use cases.
- SurveyMonkey Genius, an AI-powered feature that provides personalized survey recommendations to optimize your survey questions.
Pros:
- User-friendly interface
- Skip logic and branching
Cons:
- Restrictions on the number of questions and responses in the free plan
Customer Review
Source
Pricing
The price of the tool starts at $25 per month.
→ Looking for alternatives to SurveyMonkey that will match your needs and requirements? Then explore the top 15 SurveyMonkey alternatives and competitors.
No tech expertise? No problem! SurveySensum’s intuitive, no-code platform makes it easy for anyone to create, launch, and analyze surveys in minutes. No steep learning curve – just simple, powerful insights.
Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free
9. Retently
Retently is a customer feedback and survey platform that specializes in NPS. This tool allows businesses to gather, interpret, and utilize customer feedback to increase customer satisfaction and loyalty.
Best Features
- The tool allows for seamless onboarding.
- Users can create personalized survey campaigns by segmenting customers based on behavior, demographics, and other criteria.
- The tool can be used to automate follow-ups based on customer responses.
Pros:
- Extremely user-friendly
- Advanced AI-enabled text analysis
- Exceptional customer support with <2 hours SLA
- Ad-hoc research on the same platform
- Transparent and affordable pricing (each plan comes with numerous features)
Cons:
- Certain app integrations are yet to feature, but the support team can help you integrate with any app upon request.
Customer Review
Pricing
The price of the tool starts at $25 per month.
Choose Your Pick from the Best GetFeedback Competitors
If GetFeedback isn’t fulfilling your CX needs, there are alternative solutions available that might be a better fit.
SurveySensum not only creates surveys, measures, and analyzes your responses, it also offers end-to-end support and CX consultation. This will help you better analyze your surveys, create stronger action plans, and ultimately achieve your business goals. Remember, it’s not just about collecting feedback, it’s what you do with it that counts.
Frequently Asked Questions
1. What is GetFeedback used for?
GetFeedback is a customer experience (CX) platform used to collect, analyze, and act on customer feedback across channels like email, surveys, SMS, in-app, etc.
2. What are the alternatives to surveys?
If you’re looking for feedback collection methods beyond traditional surveys, here are some great alternatives:
- Live chat transcripts: Analyze real-time support interactions
- Customer interviews: In-depth qualitative feedback
- Social media listening: Monitor brand mentions and sentiment
- Review sites: Insights from platforms like G2, Trustpilot, App Store, etc.
3. Did SurveyMonkey buy GetFeedback?
Yes. SurveyMonkey acquired GetFeedback in 2019.
4. How much does GetFeedback cost?
GetFeedback does not publish its pricing publicly, as costs vary based on your business size, number of users, and required features.
With SurveySensum, Understand Your Customers Like Never Before!
Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free
Increase ROI by 3x with targeted feedback & analysis
Boost Customer Satisfaction by up to 20%
Reduce Churn by identifying pain points in real time
See it in Action
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