Turning Customer Feedback into a Competitive Advantage: Insights from Top Brands
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GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.
Like any other great tool, GetFeedback also has some limitations. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. As a result of these limitations, users look for alternatives to GetFeedback.
But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. This list is created after a detailed analysis of each tool’s features, price, pros, and cons. Now, you can choose the best alternative tool that best fits your business.
But first, let’s understand the drawbacks of GetFeedback in detail.
Why Look For GetFeedback Alternative?
How Did We Evaluate GetFeedback Alternatives?
Quick Overview of Top 7 GetFeedback Alternatives in 2023
Why Look For GetFeedback Alternative?
Customer reviews provide an honest look into a product’s features, functionality, pros and cons, and whether or not the product is worth buying. We explored customer review platforms like G2 and Capterra to get an understanding of GetFeedback’s features, and pros and cons, based on customer reviews. So let’s explore.
1. Limited Integrations
A robust feedback management tool should come with integrations with different CRM and data analytics tools. GetFeedback has a limitation here. Although the platform advertises integration with Pardot, it doesn’t seem to provide that, as evidenced by this customer review:
2. Poor Survey Customizations
The primary role of any survey platform should be to allow users to design high-quality customizable surveys. With GetFeedback there is a limitation when it comes to customized surveys because there is no option to edit CCS, HTML, etc, as evident from this customer review.
3. Expensive Tool
An ideal product should fall within your budget. But when it comes to GetFeedback, the tool can be a bit expensive, especially for small-scale businesses.
4. Not Easy to Use
An ideal feedback management tool should offer a simple user experience. It should be easy to set up and use otherwise users might need technical assistance in understanding the functionalities of the tool.
Here’s a customer review on this issue:
How Did We Evaluate GetFeedback Alternatives?
Amid the plethora of survey tools available in the market, picking the ideal one for your business is no easy feat. The same holds true when narrowing down the top 7 GetFeedback alternatives.
So, we took into account these essential factors to guide our tool selection.
| Factors | Description |
| Features | We thoroughly assessed if the tool provides basic as well as advanced features for better feedback management. |
| Pricing | We have evaluated the prices and different plan options of each of these tools. |
| Customer Reviews | We have explored customer review platforms like G2 and Capterra to capture honest customer reviews. |
| Free Trial | We have checked if each of these tools provides a free trial. |
| Free Version | We have checked if each of these tools comes with a free version and what are the features and limitations that comes with the free version. |
| Pros and Cons | We have compared the pros and cons of each of these tools for a comprehensive comparison. |
Quick Overview of Top 7 GetFeedback Alternatives in 2023
Here is a quick overview of the top 7 GetFeedback alternatives based on their G2 score, pricing, etc.
| GetFeedback Alternatives | Pricing | G2 Review Score | Free Trial | Free Version |
| SurveySensum | Starting at $99 per month | 4.7 (5) | Yes | Yes |
| Qualtrics | Contact them for details | 4.4 (5) | Yes | No |
| Medallia | Contact them for details | 4.4 (5) | No | No |
| AskNicely | Contact them for details | 4.7 (5) | No | No |
| Birdeye | Contact them for details | 4.7 (5) | Yes | No |
| SurveySparrow | Contact them for details | 4.4 (5) | Yes | Yes |
| Nicereply | Starting at $59 per Month | 4.5 (5) | Yes | No |
7 Best GetFeedback Alternatives for You
Now, that we got a quick overview of the alternative tools, let’s delve deeper into these tools best features, pros, and cons.
1. SurveySensum
Our first pick among GetFeedback alternatives is SurveySensum. This tool enables users to create unlimited customizable surveys (even with the free version) to gather feedback and track key metrics like NPS, CSAT, SSI, CES, Onboarding, etc.
It redefines the meaning of tracking and analyzing feedback with its seamless integrations, text and sentiment analytics software, automated tagging, instant detractor alerts, customer reports, and dashboards. These features ensure real-time feedback tracking which enables users to resolve issues in time.
But that’s not all, the platform also provides CX experts who help you streamline your feedback process to get maximum value. The tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention).
Best Features
- The tool comes with a variety of question types, like MCQs, open-ended questions, etc.
- It seamlessly integrates with different tools like Slack, Outlook, Salesforce, etc. which simplifies the workflow.
- It provides industry-specific survey templates.
- Question branching and skip logic features allow users to create a more personalized survey experience.
- The Text Analytics software enables users to get actionable insights from open-ended feedback.
- It supports multiple-channel survey distribution and collection like WhatsApp surveys. Also provides multi-channel feedback management, like chatbots, support tickets, app reviews, etc.
- Close the feedback loop feature provides instant notification alerts which enable users to resolve customer complaints in real-time.
| Pros | Cons |
| Multilanguage survey creation | Limited integrations but their support is flexible. The request for integration is taken on priority. |
| Survey results can be downloaded in multiple formats like PDFs, Excel, or CSV. | |
| Exceptional customer support with 2-hour SLA on all channels | |
| Budget-friendly | |
| Quick survey creation in less than 10 minutes | |
| Can easily transfer existing survey data from previous customer feedback tool | |
| Customizable reports and dashboards |
Customer Review
Launch Your First NPS, CSAT or CES Survey – Sign Up Today for Free
Pricing
SurveySensum is a budget-friendly feedback management tool that comes with a free version with unlimited surveys, users, and questions. The prices for this tool start from $99 per month.
2. Qualtrics
Qualtrics is the second feedback tool on our list of GetFeedback alternatives. It is a customer experience management tool that helps businesses to manage and analyze customer, product, employee, and brand experience, all on one platform. The feedback analytics software helps users evaluate feedback on a deeper level and helps convert the measurement into action.
Best Features
- The tool creates and assigns support tickets, and schedules them in a timely manner.
- It allows administrators to create templated responses to frequently asked questions.
- It provides a centralized dashboard for agents to view their scores and feedback.
| Pros | Cons |
| Multiple-channel survey distribution | Expensive – not ideal for small businesses |
| Easy to learn and incorporate | Heatmap widget is disabled |
| Provides a large variety of question types. | Site glitches at times |
Customer Review
Pricing
Contact the team for the pricing information.
3. Medallia
Another GetFeedback alternative, Medallia, gathers key customer satisfaction metrics like NPS, CSAT, and CES in multiple languages. It also offers a gamified user interface to enhance user experience. It measures and reports on NPS, CSAT, or other metrics to help businesses improve their customer experience.
Best Features
- It allows users to easily build customized reports and dashboards.
- It analyzes feedback from multiple channels like online reviews, social media, and surveys, and also from feedback sourced from integrations with customer service tools, such as help desks and live chat.
- It also condenses long documents or text into a brief summary.
| Pros | Cons |
| Output the sentiment of a given text | Expensive |
| Allows deployment of surveys and intake feedback data for multiple brands | Reuses ID numbers for surveys |
| Multilanguage survey creation | Downloading reports is a slow process |
Customer Review
Pricing
Contact the team for the pricing information.
4. AskNicely
AskNicely is one of the best GetFeedback alternatives that allows you to collect feedback from every customer at any point in the customer journey on any channel, email, SMS, in-app, etc. You can create quick and personalized surveys that match your brand identity and messaging and collect feedback in real time.
Best Features
- The platform has a gamified user interface to enhance user experience
- It allows users to create surveys and respond to customers in a variety of languages.
- It offers seamless integration with tools like Intercom, Zapier, and Slack.
| Pros | Cons |
| Track important metrics like NPS, CSAT, CES, etc | Cannot include attachments when communicating with customers through the platform |
| Beginner-friendly platform | NPS scale is not customizable |
| Responsive customer support team | Have to pay their highest subscription price to get access to certain integrations like Salesforce |
Customer Review
Pricing
Contact the team for pricing information.
5. Birdeye
Birdeye is a software platform that specializes in reputation management, customer experience, and online review management for businesses. It allows you to collect, analyze, and respond to feedback and reviews from multiple sources.
Best Features
- It provides comprehensive reports of social media like posts, comments, campaigns, etc.
- It creates custom data views to suit every team member’s needs.
- It allows seamless integrations with applications, such as messenger applications, APIs, and customer support tools.
| Pros | Cons |
| Enable white labeling | Difficult to cancel the subscription |
| Seamless integrations | Very slow to load at times |
| Smooth onboarding process | Automatically logs out |
Customer Review
Pricing
Contact the team for pricing information.
6. SurveySparrow
SurveySparrow serves as an excellent GetFeedback alternative, empowering businesses and organizations to create, distribute, and analyze surveys in an engaging and user-friendly manner. It tracks key customer and employee experience metrics such as NPS, CSAT, etc.
Best Features
- The onboarding process on SurveySparrow is very efficient.
- The data analysis is top-notch.
- The customer support team is very responsive.
| Pros | Cons |
| Automatically transcribe the respondent’s answer as they speak | Expensive |
| Chat-based survey | Limited customization options |
| Setup process is straightforward and user-friendly | Difficulty in resizing embedded images |
Customer Review
Pricing
Contact the team for pricing information.
7. Nicereply
One of the top 7 GetFeedback alternatives is Nicereply. This tool enables businesses to send surveys and gauge customer satisfaction scores by tracking key metrics such as NPS, CSAT, and CES. It also helps users gather real-time feedback, which enables them to take action and resolve issues in real-time.
Best Features
- It captures and centralizes feedback from both structured and unstructured sources.
- It gathers and analyzes feedback in real-time.
- It allows users to create customizable surveys that are consistent with their brand messaging and identity.
| Pros | Cons |
| Easy to use | No option to fix mistakes |
| Great filtering options in the dashboard | Poor customer service |
| Seamless integration with CRM tools like Salesforce | User interface is outdated |
Customer Review
Pricing
Starts at $59.00 per month.
Conclusion
From the comprehensive list of GetFeedback alternatives, choose the one that will assist you the most, justify the cost, and fulfill your objectives perfectly. An efficient customer feedback tool makes a lot of difference in your customer feedback process, which is why it is important to choose the tool that fits the best with your business goals and objectives.
Now, each of these tools has its own strengths, but the one that stands out the most is SurveySensum.
The tool excels at gathering and analyzing real-time data, which enables you to turn feedback into actionable goals and resolve issues in time. Along with gathering, tracking, and analyzing survey data, it offers many exciting features like automated tagging, text analysis on open-ended feedback, unlimited and customizable surveys even with the free version, and many more!
