Top 5 Zykrr Alternatives: Find the Right Customer Feedback Tool

While Zykrr is a great customer feedback tool, it lacks in certain areas which makes it fall short in the long run. Curious about it? Let’s see.

Why Should You Look For Zykrr Alternatives?

Zykrr is an end-to-end customer feedback management tool, however, like any other great tool this one has some glaring red flags that you need to be aware of before investing in it. So, let’s discover where it lacks.

1. DIY Capabilities: The tool doesn’t provide DIY capabilities. This means that if you make a spelling mistake in your survey campaigns, there is no way to fix it from your end, you have to contact the team for such a small task.

2. Affordability: Zykrr is not a cost-effective customer feedback tool, meaning it is not an ideal choice for small to medium-sized businesses.

3. CX Consultation: New to the world of CX and need assistance? Well, forget it with Zykrr. The tool doesn’t provide CX consultation for users to understand their current state and build a better strategy to drive success.

4. Text Analytics: So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback.

5. API Integration:  Zykrr doesn’t support API integrations, restricting data synchronization across systems.

Now that you have uncovered these cons of Zykrr, let’s see what are its better alternatives.

SurveySensum vs. Zykrr

Top 7 Zykrr Alternatives For Your Choose From

Here are the top picks for the Zykrr alternative, along with their best features, pros, and cons, for you to explore and choose from.

1. SurveySensum

SurveySensum is an AI-enabled customer experience management platform and a great alternative to Zykrr. The tool provides end-to-end CX solutions to users – from creating and launching surveys with DIY capabilities to analyzing data with AI capabilities and taking data-driven action that will impact their bottom line and drive growth and revenue. 

The tool is an ideal choice for both beginners and experienced CX professionals as it offers a wide range of features and tools suitable for both. For beginners, the tool offers an intuitive interface with DIY capabilities and easy-to-use survey settings like white labeling, different question types, and customizable surveys. For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic, and role-based analytical dashboards. 

SurveySensum Key Features:

• User-friendly and intuitive user interface
• Surveys for customer, product, and employee feedback
• Real-time feedback management
• AI-powered text and sentiment analysis
• Real-time customizable and analytical dashboards
• Close the loop capabilities
• Real-time ticketing management system
• 2-hour SLA support
• Seamless integration, along with data import
• End-to-end CX consultation
• Implementation support
• Free trial and free version with unlimited survey templates, users, and ad-hoc research
• Cost-effective and transparent pricing plans

Pricing: The tool’s pricing starts at $99/month. Along with that, you can also get started with the free version where you get 25 survey responses, website integrations, unlimited surveys, unlimited users, and unlimited questions.

To create a successful CX strategy, you need to listen to your customers first, and to do that you need a robust customer feedback management platform like SurveySensum equipped with easy-to-use survey features and advanced capabilities to help you make data-driven decisions!

2. Birdeye

Birdeye is a customer experience and reputation management platform that uses AI capabilities to collect, analyze, and act on customer feedback. It helps improve online reputation, streamline social publishing, and deliver a positive customer experience across all channels.

Best Features: 

• The tools provide great support with dedicated account managers to help you set it up and manage your ongoing workflow.
• With Birdeye, you can provide customers with the option to reach you first in case of any negative feedback, instead of directly giving reviews on Google, enabling you to resolve issues and maintain your reputation.
• You can save time responding to reviews using either their BirdAI feature that generates custom responses or automatically responding with custom templates.

Pricing: Contact Birdeye for detailed pricing. 

3. SurveySparrow

SurveySparrow is a popular customer feedback tool and a great Zykrr alternative. It is a cloud-based platform that allows businesses to create engaging, conversational surveys to gather feedback from customers, employees, and products. 

Best Features: 

• The tool allows advanced customization options for surveys. You can even edit existing surveys even after sending them out.
• The tools allow seamless integration with multiple platforms like Slack, Teams, etc.
• The platform offers an easy implementation with a no-code solution.

Pricing: The pricing for SurveySparrow starts at $19/month.

4. Qualtrics

Qualtrics is a popular customer experience management platform that helps businesses identify customer friction points and guide improvements across all business processes. It focuses on four core experiences – customer, employee, product, and brand – to help businesses understand and improve how they interact with various stakeholders.

Best Features: 

• The platform facilitates sharing surveys via multiple channels so that you can meet your customers where they are.
• It offers innovative predictive intelligence and analytics for a better quality of operations.
• It also features easy-to-setup dashboards for each department that enables users to track results very easily.

Pricing: Contact Qualtrics for detailed pricing.

  Gathering feedback is the first step – analysis comes next and matters the most to make data-driven decisions. With SurveySensum, experience a streamlined process of launching, gathering, analyzing surveys, extracting actionable insights, and taking prioritized action that will impact the bottom line.

5. SurveyMonkey

SurveyMonkey is yet another great Zykrr alternative. It is a popular feedback management tool used to create, launch, and distribute surveys for different purposes like customer, employee, and product feedback. The tool also comes equipped with advanced capabilities to analyze the survey data and take data-driven decisions.

Best Features: 

• The tool provides an intuitive interface and extensive customization options for surveys.
• The tool is designed for beginners with little to no experience as it is easy to use and get started.
• It also has advanced features, like logic, branching, and piping, that help users customize their surveys and make them more relevant and engaging for their respondents.

Pricing: Contact SurveyMonkey for detailed pricing.

6. Reputation

Reputation is a feedback management tool that uses AI capabilities to analyze vast amounts of feedback data and derive predictive insights for businesses to make data-driven decisions to improve brand image and drive business growth.

Best Features: 

• The platform provides detailed reports and performance analytics for better decision-making.
• The platform gives you suggestions on action items to increase your scores across all review platforms.
• It also provides dedicated CSM to help users get started, get the right demo, and get in touch with the right support.

Pricing: Contact Reputation for detailed pricing.

7. Gainsight Customer Success

Gainsight Customer Success is a customer experience management tool designed to help businesses manage and optimize their customer relationships, focusing on driving customer retention, engagement, and growth. It helps customer success teams track customer health, manage interactions, and ensure a positive experience for customers.

Best Features: 

• The tool provides out-of-the-box integrations, allowing users to connect their systems without necessarily having to create their custom solutions.
• Gainsight allows users to see usage trends on the home page and even automatically updates the health score if usage has declined for too many weeks in a row.
• In terms of usability, the tools provide an easy-to-use and intuitive interface with features that are easy to navigate and use.

Conclusion

Exploring Zykrr alternatives will help you find a better solution that matches your needs and preferences in terms of scalability, advanced analytics, ease of use, and pricing. Explore each tool’s best features, pros, cons, and pricing details to see if it matches your survey needs and helps you achieve your goals. 

Among all the alternatives, SurveySensum stands out the most. With its user-friendly DIY capabilities, affordable pricing, and robust features like CX consultation and text analytics, SurveySensum offers a well-rounded package for businesses looking to improve their CX strategies.