10 Best Jotform Alternatives & Competitors in 2023

Customer Effort Score

10 Best Jotform Alternatives & Competitors in 2023

Apr 13, 2023

13 mins read

Manisha Khandelwal

Contents

Jotform is an online worldwide platform that helps businesses create robust forms easily on any device. It has limitless customizable templates for its users with 100+ integrations to third-party apps. 

This all-in-one workspace collects, organizes, and manages the data online. And not just that, it offers conditional logic in the forms, quick-to-generate reports, automated workflows, and many other features. 

So, before jumping straight to its alternatives, let’s find out why Jotform is famous amongst many businesses and users out there. Here are some of the reasons why. 

Why is Jotform so Popular?

Here’re some of the advantages of using the Jotform platform. 

  1. Jotform is easy to use to create forms online.
  2. 10,000+ templates and themes are available.
  3. Mobile-friendly as the forms can be created and accessible on mobile easily.
  4. It can be integrated with 100+ applications.
  5. It helps you add conditional logic to the forms. 

But that’s not it, with these and so many other features, Jotform comes with its own limitations and that’s why people have started looking for alternatives. 

Reasons to Look for a Jotform Alternative

Here’re the reasons why customers are looking for Jotform competitors and alternatives. 

  1. Failed emails: Customers complained that their clients are unable to receive emails, as they were either rejected or went into the client’s spam folder. 
  2. Time-consuming: Selecting the right theme with the right template takes a lot of time. 
  3. Lacks customer support: Customers cannot rely on customer support as there is no live chatbot when required, no phone line and, when you send them emails, you don’t know when they’ll reply.
  4. Don’t Prefill your forms: Customers are not happy with prefilled forms as it does not fill the important fields like the product list, etc. So, the clients have to fill out the form again. 
  5. Expensive: Compared to other form-builder software, Jotform is costly.

These are the top five reasons why customers are looking for Jotform alternatives. But fret not! We’ve got you covered.

Here are the top 10 competitors of Jotform that help you share surveys with your customers, gather their feedback, and analyze those feedback, all in real-time.  

How did We Evaluate the Jotform Alternatives?

When there are a plethora of options to choose from, it can be challenging to choose the right one for your business. 

Here we discuss the key factors we have taken into consideration, which ultimately helped list the best Jotform alternatives. 

Factors Description
Pricing Assess the cost-effectiveness and affordability of different survey tools to suit various budgets.
Customer Support Evaluate the responsiveness and quality of assistance the survey tool’s support team provides.
Free Version Identify whether the survey tool offers a feature-rich, accessible free tier for users to test or use with limited resources.
Customer Review Analyze the experiences and feedback of users to gauge the overall satisfaction and effectiveness of the survey tool.

Top 10 Jotform Competitors & Alternatives in 2023

A comprehensive list of the best 10 alternatives of Jotform that you can choose as per your requirements. 

 

Software Pricing Free trial or plan Customer Service and Support Review Score (As per G2)
SurveySensum Starting at $99 per month Yes – Free plan Live chat, webinars, emails, help docs, 24*7 support, and training for the free users
One-on-One Consultation for paid users
4.7/5
SurveyMonkey Starting at $10.95 per month Yes – Free plan Free users: Help center, help bot, and email support for free users
Paid users: 24×7 phone support and priority email support
4.4/5
Typeform Starting at $25 per month Yes – Free plan Live chat, video-ask, email 4.5/5
Google Forms $12 per user per month Yes – Free plan Self-help articles, community forums
24×7 online support for paid users
4.5/5
Paperform Starts at $20 per month Free trial for 14 days Based on your plan they offer standard, priority, and first-priority customer support 4.5/5
ClickUp Starting at $5 per member per month Yes – Free plan Help docs, webinars, free training, and 24×7 support
Priority support for paid users
4.7/5
FormAssembly Starting at $167 per month Free trial for 14 days 24×7 support available for paid users 4.4/5
Zoho Forms Basic plan is $20 per month Yes – Free plan Guides, email, FAQs, ebooks 4.3/5
ProProfs Survey Maker Starting at $79 per month Yes – Free plan Chatbot, email, FAQ, help articles 4.3/5
Wufoo Starting at $14.08 per month Yes – Free plan FAQ, live chat, blogs 4.2/5

1. SurveySensum

Best Jotform alternative - SurveySensum’s Dashboard showing NPS score

SurveySensum is a customer feedback platform that helps you create surveys like NPS, CES, CSAT, Product, onboarding, CSI, and many more with ease. While creating surveys is easy with its pre-built templates, the platform gathers all the feedback at once place and analyses them with text analysis, giving you the top trends and sentiments of the customer. Moreover, their CX teams help you to choose the right question to ask and send the survey at the right time on their clients’ preferred platform. 

Overview:

Customers providing their insights about what they like and dislike about SurveySensum Source

 

Free trial or plan Pricing Customer Service and Support Review Score (As per G2)
Yes. 25 responses per month, 500 emails per month, Unlimited surveys, Unlimited users, Unlimited questions Starting at $99 per month. (The pricing increases based on the number of responses)
An enterprise plan is also available 
Live chat, online, webinars, training for Free users
One-on-One Consultation for paid users 
4.7/5

SurveySensum is an AI-enabled feedback platform that aims to gather and make customer feedback actionable.

You only have to pay for the responses, the rest of the features are entirely free to use. It offers a dashboard that clubs all the reports of your surveys across the customer journey. And with the help of this real-time, you can close the loop and prioritize actions by analyzing verbatim in time.

Most importantly, it is affordable and provides exceptional customer support. And what’s more? It’s a free Jotform alternative as well and offers a FREE PLAN.

 

2. SurveyMonkey

SurveyMonkey’s homepage

SurveyMonkey is probably the oldest player when it comes to our list of Jotform alternatives. You can create, send and evaluate surveys using the cloud-based survey application SurveyMonkey. Customers can share their feedback on products and services they’ve used, and employees can share their experiences about their involvement with the company, how satisfied they are with their jobs, etc. 

Free trial or plan Pricing Customer Service and Support Review Score (As per G2)
Yes, the free plan includes unlimited surveys with 10 questions, with limited responses.  Starting at $10.95 per month Blogs, help center, help bot, email support, and for paid plan 24×7 phone support and priority email support  4.4/5 

Overview:

Customers providing their insights about what they like and dislike about SurveyMonkey

Source

Being one of the form-builder platforms, SurveyMonkey enables its customers to gather feedback, analyze the responses, and take actions to boost growth. But, SurveyMonkey does not support customized survey designs as per the customer desires for their organization. 

It lacks sample templates, a good dashboard, and integration between the survey program and other marketing tools. Also, the user interface could be better. 

3. Typeform

TypeForm’s homepage 

Source

Typeform is another Jotform alternative that you can choose. It has a built-in conditional logic feature that gives survey respondents a personalized experience. You can create stunning forms by using photos and video collections. Also, with Logic Jumps, you can create different questions to customize your form.

Free trial or plan Pricing Customer Service and Support Review Score (As per G2)
Yes – Free plan Starting at $20 per month Live chat, video-ask, email  4.5/5 

Overview:

Customers providing their insights about what they like and dislike about Typeform

Typeform surveys feel more like a conversation rather than an interrogation. The feature of conditional logic helps the users to ask relevant follow-up questions. However, it doesn’t save the partial responses and it is expensive even for the basic functions that are required. Also, it lacks integration with HubSpot.  

Are you on the lookout for Typeform alternatives? Then, click here.

4. Google Forms

Google Forms’ homepage 

Google Forms is one of the most popular free-form building platforms and is one of the top free Jotform alternatives out there. It includes features such as a drag-and-drop editor, and in-built intelligence to create answer validation rules and view raw data with Google Sheets. 

You can collaborate the forms with Google Docs, sheets, and slides to build questions together in real time. 

Free trial or plan Pricing Customer Service and Support Review Score (As per G2)
Yes – Free plan is available with limited features  $12 per user per month Self-help blogs, community forums, 24×7 online support for a paid plan  4.7/5 

Overview:

Customers providing their insights about what they like and dislike about Google Forms

Source

Google Forms helps you to create forms hassle-free and anonymously. However, there are some limitations to it such as no automatic backup and storage available. Also, the integration is limited and lacks question and form templates.  

5. Paperform

Paperform’s homepage 

Another Jotform competitor on our list is Paperform. Using Paperform’s adaptable platform, small businesses can create stunning no-code solutions that simply make work easier. With practically limitless customization options and cutting-edge processes embedded in it, their robust editor is designed in a way that can be used by anyone. 

Free trial or plan Pricing Customer Service and Support Review Score (As per G2)
Yes, free trial for 14 days  Starting at $20 per month  Based on your plan they offer standard, priority, and first-priority of customer support  4.6/5

Overview:

Customers providing their insights about what they like and dislike about Paperform

Source

Paperform being a versatile software, creates beautiful forms. This platform is best for small-scale businesses. But, there are some limitations like the feature of auto-calculating ages is not available, and the lack of direct integration with eCommerce ESP and helpdesk.  

6. ClickUp

ClickUp’s homepage 

ClickUp is a great Jotform alternative. On top of running surveys, they also help its users to manage projects, interact more effectively, and consolidate all of their work into one application. No matter if you are new to productivity apps or an expert product manager, ClickUp can be customized for any team size, big or small, and deliver the best workflow.

Free trial or plan Pricing Customer Service and Support Review Score (As per G2)
Yes, free plan for personal use that includes email, unlimited tasks, members, collaborative docs, etc.  Unlimited Plan $5 /member per month (best for small teams)
Other plans are available based on the team size.
Enterprise plan also available 
24×7 real-time support team and chat, free coaching, and webinar.   4.7/5 

Overview:

Customers providing their insights about what they like and dislike about Clickup 

Source

For small and mid-size marketing teams, ClickUp is a great tool. It can keep all your projects organized and in the mobile app, it is easy to update and set up the projects. However, its visuals are not that fascinating and training is required to use the platform better. The pricing structure is also a bit confusing for the customers.If ClickUp interface and pricing don’t meet your preferences, consider exploring some of ClickUp alternatives to find a platform that better aligns with your needs. Additionally, conducting a thorough comparison, such as ClickUp vs Monday, can help you make an informed decision based on your specific requirements and workflow.

7. FormAssembly

FormAssembly’s homepage 

FormAssembly’s robust platform enables businesses to automate old outdated procedures and propel crucial business goals across all sectors. Their workflow solution enables the creation of simple to complicated multi-step processes that seamlessly interface with Salesforce and other enterprise applications. 

Free trial or plan Pricing Customer Service and Support Review Score (As per G2)
Free trial for 14 days Starting at $167 per month 24×7 support available  4.4/5

Overview:

Customers providing their insights about what they like and dislike about FormAssembly.png

Source

You can boost your organization’s efficiency by using FormAssembly. This Jotform alternative provides cutting-edge security and compliance requirements to inspire trust and peace of mind even when gathering the most delicate forms of data. 

However, this platform can be difficult for those who are unaware of Syntax. It does not offer good customer service, lacks automation options, and there are limited integrations. 

8. Zoho Forms

Zoho Form’s homepage 

You can create mobile-friendly online forms with the help of Zoho Forms. Email or a public URL can be used to distribute forms to particular individuals. It has a feature of a drag-and-drop that can be accessible by mobile devices. Additionally, Zoho Forms provides iOS and Android users with dedicated mobile applications.

Free trial or plan Pricing Customer Service and Support Review Score (As per G2)
Yes, a free plan is available that includes 3 forms, 500 submissions/month, and 10 payments.    Basic plan is $20 per month Guides, email, FAQs, ebooks 4.4/5

Overview:

Customers providing their insights about what they like and dislike about Zoho forms

Source

Zoho Forms lets you create amazing forms without doing any coding. You can share the forms via email. But here are some cons that you can’t avoid such as the overall time the app takes to load. Sometimes the platform crashes and ends up taking a lot of time to load. Further, for new users, proper learning/training is required to use this platform. 

9. ProProfs Survey Maker

Proprofs survey maker’s homepage 

Trainers, employers, and enterprises can get feedback from respondents and learn more about them by using ProProfs Survey Maker. Numerous cutting-edge features, including creating NPS surveys and other survey metrics, multiple questions and survey templates, quizzes, tests, etc., are included in the software.

Free trial or plan Pricing Customer Service and Support Review Score (As per G2)
Yes, the free plan available for 15 days Starting at $79 per month Chatbot, email, FAQ, help articles  4.2/5 

Overview:

Customers providing their insights about what they like and dislike about Proprofs survey maker

Source

ProProfs Survey Marker can be best used for marketers as they can easily post the survey to their website or blog by using the survey embed code. The best feature of this Jotform alternative is its ability to distribute the survey on social media. 

However, a lot of advertisements pop up while creating surveys that you will not like. Sometimes the loading time or updates are a bit slow and customer support took a lot of time to solve the issue. 

10. Wufoo

Wufoo’s homepage 

Being a cloud-based form builder, Wufoo enables its users to create multiple forms including registration, application, contact, payment, surveys, etc. With this platform, you can use a payment partner of Wufoo to process your online payments. Further, you can customize the forms by using various themes or by creating one on your own.   

Free trial or plan Pricing Customer Service and Support Review Score (As per G2)
Yes – Free plan Starting at $14.08/ month  FAQ, chat, help blog 4.2/5 

Overview:

Customers providing their insights about what they like and dislike about Wufoo

Source

Wufoo is an online easy-to-use platform to create forms within minutes. It also accepts online payments but there are some drawbacks. To begin with, it is expensive and provides limited features even after paying so much money. In addition, the customers find it difficult to build in-depth forms. 

Key Takeaway

To wrap up, you must know by now about the Jotform platform thoroughly and its alternatives. So, try and choose the best platform for your organization to create forms hassle-free. You can use any one of these above-mentioned platforms that suit you well. 

Meanwhile, we recommend you use SurveySensum, an end-to-end feedback management tool that aims to offer the best customer service. It is not only transparent in pricing but its in-built features, multiple templates for surveys, hundreds of integration, etc. make this tool a perfect fit to opt for. And yes, its support team is always there to help you out!

 

 

Manisha Khandelwal

Senior Content Marketer at SurveySensum

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