10 Best Jotform Alternatives & Competitors in 2024

Jotform is an online worldwide platform that helps businesses create robust forms easily on any device. It has limitless customizable templates for its users with 100+ integrations to third-party apps. This all-in-one workspace collects, organizes, and manages the data online. Not just that, it offers conditional logic in the forms, quick-to-generate reports, automated workflows, and many other features. 

While the tool is a great choice for many reasons, it can also be lacking in a few areas, making it disadvantageous at some points. For example, the tool can be a bit pricey for small businesses or non-profit organizations with limited budgets. Also, the tool customization options are limited. 

So, if you’re seeking a tool with more nuanced customization options, this tool may not be ideal for you; however, let’s explore some of our tried and tested Jotform competitors, along with a list of the top 10 Jotform alternatives.

Why Look for Jotform Alternatives?

While popular, Jotform, like any tool, has drawbacks that may not be ideal for some businesses. So, let’s explore the reasons behind looking for some Jotform alternatives.

1. Limited Customization: If you’re seeking a tool with more nuanced customization options that lets you play around and design your surveys as you see fit, then Jotform isn’t ideal for you. This tool lacks advanced customization capabilities as pointed out by users.

Source: G2, Medallia Review, Oct 05, 2023

2. No Live Customer Support: If you’re a beginner needing support with advanced features and seeking a tool with direct support channels via phone calls for complex questions, then JotForm isn’t the one for you as the tool doesn’t currently offer live phone support.

Source: G2, Jotform Review, Feb 08, 2024

3. Learning Curve: If you are a beginner and looking for a beginner-friendly tool with easy-to-use and navigate features, then Jotform might not be the right choice for you. The tool comes with a learning curve when it comes to learning and navigating through some features.

Source: G2, Jotform Review, Jan 30, 2024

Top 10 Jotform Competitors & Alternatives in 2024

A comprehensive list of the best 10 alternatives of Jotform that you can choose as per your requirements. 

1. SurveySensum

SurveySensum is one of the best Jotform alternatives out there. This customer feedback platform helps you create surveys like NPS, CES, CSAT, Product, Onboarding, CSI, etc, across industries like SaaS, Retail, Automotive, etc in order to derive insights and take relevant action for business growth.

But this is not just your regular CX tool, it’s a CX service that helps you not only create and analyze surveys but also helps you achieve your CX goals and boost your business growth. The tool comes with seasoned CX experts who provide end-to-end support – from creating and launching surveys the right way to analyzing and creating action plans to drive revenue from feedback. 

The tool is ideal for both beginners and advanced professionals. Its easy-to-use and intuitive interface enables beginners to create and launch powerful surveys in just 10 minutes. And it packs a punch with its advanced features like Text Analytics software, cross-tab analysis, analytic dashboards, improved data visualization tools, and a real-time ticketing system that enables you to close the feedback loop.

Best Features

• Industry-specific survey templates with pre-designed and customizable questions.
• Advanced survey features like white labeling, survey throttling, survey reminders, etc.
• 24*7 customer support with a 2-hour SLA guaranteed.
• Transparent pricing – you get what you see.
• Dedicated CX experts provide end-to-end support and CX consultation.
• Advanced Text Analytics software to identify trending customer complaints.
• Real-time ticketing system enables users to close the feedback loop with dissatisfied customers.

Pros

• Share surveys via multiple channels 
• Industry-specific survey templates
• Budget-friendly
• 2-hour SLA support
• End-to-end CX consultation

Cons

• The tool lacks a few integrations but the support team is very responsive to integration requests and can implement your requests.

Pricing: In the free plan, you get 25 survey responses and 500 emails per month. Along with that, you also receive website integrations, unlimited surveys, unlimited users, Website Integration, and unlimited questions. The paid plan starts from $99/month and goes higher with survey responses.

Launch customer, employee, and product experience surveys in just under 10 minutes with SurveySensum!

2. SurveyMonkey

SurveyMonkey is probably the oldest player when it comes to our list of Jotform alternatives. You can create, send, and evaluate surveys using the cloud-based survey application SurveyMonkey. Customers can share their feedback on products and services they’ve used, and employees can share their experiences about their involvement with the company, how satisfied they are with their jobs, etc. 

Source: G2, SurveyMonkey Review, Dec 22, 2023

G2 Review: 4.4/5

3. Typeform

Typeform is another Jotform alternative that you can choose. It has a built-in conditional logic feature that gives survey respondents a personalized experience. You can create stunning forms by using photos and video collections. Also, with Logic Jumps, you can create different questions to customize your form.

Our View: This is a beginner-friendly tool that can help you launch simple surveys and because the tool is beginner-friendly some customization options are not available.

Let’s explore these pros and cons and the best features, in detail.

Pros:

• Customizable Questions
• Export data to popular file formats like CSV and XLSX
• Multimedia support in surveys

Cons:

• Expensive
• Lacks the option to present all questions in a single view 

Source: G2, Typeform Reviews, Dec 19, 2023

G2 Review: 4.5/5

4. Google Forms

Google Forms is one of the most popular free-form building platforms and is one of the top free Jotform alternatives out there. It includes features such as a drag-and-drop editor, and in-built intelligence to create answer validation rules and view raw data with Google Sheets. 

You can collaborate the forms with Google Docs, sheets, and slides to build questions together in real time. 

5. Paperform

Another Jotform competitor on our list is Paperform. Using Paperform’s adaptable platform, small businesses can create stunning no-code solutions that simply make work easier. With practically limitless customization options and cutting-edge processes embedded in it, their robust editor is designed in a way that can be used by anyone. 

Let’s explore these pros and cons and the best features, in detail.

Pros:

• Intuitive and easy to use
• Advanced customization capabilities
• Cost-effective

Cons:

• Lack of direct integration WITH e-commerce ESP and e-commerce Helpdesks
• Lacks integration with KLAVIYO

Source: G2, Paperform Reviews, Apr 27, 2022

G2 Review: 4.5/5

6. ClickUp

ClickUp is a great Jotform alternative. On top of running surveys, they also help its users to manage projects, interact more effectively, and consolidate all of their work into one application. No matter if you are new to productivity apps or an expert product manager, ClickUp can be customized for any team size, big or small, and deliver the best workflow.

Our View: For small and mid-size marketing teams, ClickUp is a great tool. It can keep all your projects organized and in the mobile app, it is easy to update and set up the projects. However, its visuals are not that fascinating and training is required to use the platform better. The pricing structure is also a bit confusing for the customers.

If ClickUp interface and pricing don’t meet your preferences, consider exploring some of ClickUp alternatives to find a platform that better aligns with your needs. Additionally, conducting a thorough comparison, such as ClickUp vs Monday, can help you make an informed decision based on your specific requirements and workflow.

Let’s explore these pros and cons and the best features, in detail.

Pros:

• Intuitive and easy to use
• Advanced customization capabilities
• Cost-effective

Cons:

• Lack of direct integration WITH e-commerce ESP and e-commerce Helpdesks
• Lacks integration with KLAVIYO 

Source: G2, ClickUp Reviews, Apr 20, 2023

G2 Review: 4.7/5

7. FormAssembly

FormAssembly’s robust platform enables businesses to automate old outdated procedures and propel crucial business goals across all sectors. Their workflow solution enables the creation of simple to complicated multi-step processes that seamlessly interface with Salesforce and other enterprise applications. 

Our View: The tool is a great Jotform competitor as it provides cutting-edge solutions to boost customer experience. However, the tool lacks in a very important area which is customer support. The customer support service is not very responsive and if you are a beginner then it can be challenging for you to navigate through issues on your own.

Let’s explore these pros and cons and the best features, in detail.

Pros:

• Point-and-click tools used to build forms are very user-friendly
• Simple interface
• Flexible configuration 

Cons:

• Inability to test surveys in a test environment 
• Poor support

Source: G2, FormAssesmbly Reviews, Nov 21, 2022

G2 Review: 4.4/5

8. Zoho Forms

You can create mobile-friendly online forms with the help of Zoho Forms. Email or a public URL can be used to distribute forms to particular individuals. It has a feature of a drag-and-drop that can be accessible by mobile devices. Additionally, Zoho Forms provides iOS and Android users with dedicated mobile applications.

Our View: The tool is ideal for beginners who can create surveys and learn gradually with existing templates. But for seasoned professionals, the limitation in design customization needs improvement, so if you looking for a tool with advanced customization options, then Zoho forms might not be ideal for you.

Let’s explore these pros and cons and the best features, in detail.

Pros:

• Drag and drop technology to build surveys
• Easy and quick onboarding
• Seamless integration with other Zoho tools like Zoho CRM

Cons:

• Lack of advanced customization options
• More advanced features like conditional logic can be a bit complex to set up

Source: G2, FormAssesmbly Reviews, Dec 04, 2023

G2 Review: 4.4/5

9. ProProfs Survey Maker

Trainers, employers, and enterprises can get feedback from respondents and learn more about them by using ProProfs Survey Maker. Numerous cutting-edge features, including creating NPS surveys and other survey metrics, multiple questions and survey templates, quizzes, tests, etc., are included in the software.

Let’s explore these pros and cons and the best features, in detail.

Pros:

• Offers real-time reports
• Easy to integrate with tools such as MailChimp, Salesforce, etc
• Intuitive dashboard

Cons:

• Lack of supportive & trained customer service advisors
• Unwanted advertising at the time of creating a survey

Source: G2, FormAssesmbly Reviews, May 28, 2021

G2 Review: 4.2/5

10. Wufoo

Being a cloud-based form builder, Wufoo enables its users to create multiple forms including registration, application, contact, payment, surveys, etc. With this platform, you can use a payment partner of Wufoo to process your online payments. Further, you can customize the forms by using various themes or by creating one on your own.   

Our View: The tool is handy when it comes to creating simple-looking surveys and forms. However, if you want to create more modern-looking and aesthetically pleasing surveys then the tool might feel a little outdated to you as it has limitations in survey designing. Also, the CSS option is not flexible enough for customization.

Let’s explore these pros and cons and the best features, in detail.

Pros:

• Super straightforward instructions on how to use and build a survey
• Can imbed forms on your website
• Can complete dynamic fields based on the input of the user

Cons:

• Technical support is done only via email communication
• Limited customization options

Source: G2, Wufoo Reviews, May 28, 2021

G2 Review: 4.2/5

Key Takeaway

To wrap up, you must know by now about the Jotform platform thoroughly and its alternatives. So, try and choose the best platform for your organization to create forms hassle-free. You can use any one of these above-mentioned platforms that suits you well. 

Meanwhile, we recommend you use SurveySensum, an end-to-end feedback management tool that aims to offer the best customer service. It is not only transparent in pricing but its in-built features, multiple templates for surveys, hundreds of integrations, etc. make this tool a perfect fit to opt for. And yes, its support team is always there to help you out!

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