Customer Experience Trends Report 2020, Indonesia is now available for download!

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NET PROMOTER SCORE (NPS)® SOFTWARE

Help to turn customer turnover into customer loyalty

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Omnichannel feedback collection ensuring consistent customer interactions

Achieve higher response rate across meaningful touchpoints to track and optimize customer engagement.

  • Whatsapp

  • SMS

  • Email

  • Tablet

  • App

  • Website

Automatically identify customers at-risk

Identify dissatisfied and at-risk customers with real-time detractor alerts and makes it hard for your customer to leave by closing the feedback loop on-spot.

Get instant detractor alerts to take action
Instantly close the feedback loop to make customers happy

Automate the CX process to get ahead

Stay on customer’s mind with automated transactional NPS and relational NPS surveys. Optimizing your customer experience workflow, has never been so easier.

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Dynamic dashboards for a customer-centric organization

Deliver the right insights to the right people at the right time. Our role-based NPS dashboards save time by displaying role-specific metrics across your entire organization.

Integrate with the software your team loves

Want to know more about integration

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What is the Net Promoter Score (NPS)?

Globally, NPS is a popular customer experience metrics that is basically a single-question NPS survey to measure customer loyalty.

  • On a scale from 0-10, how likely are you to recommend our company to your family or friends?
  • NPS score help brands to assess customer loyalty as Promoters, Detractors and Passive
  • Promoter: If a customer gave a score of 9 or 10 then the customer is clearly a promoter of the brand.
  • Detractor: If a customer gave a score of 6 or below, then the customer is a detractor.
  • Passive: If a customer gave a score of 7 or 8 then the customer is passive.
  • We infuse sentiment analysis and predictive analysis in NPS software for organizations to turn detractors into promoters.
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One Customer Experience Management Platform to drive customer loyalty, acquisition and engagement

Three solutions for any size of organization across multiple industries to achieve business goals

Customer Effort Score

Lesser the effort, better the experience. Measure and enhance the ease of every interaction to make your customers feel delighted

Coming Soon

Customer Satisfaction Score

Stay on customer pulse by identifying key hurdles in a customer journey. Make them come back to you for memorable experiences

Coming Soon