Lesser the effort, better the experience. Measure and enhance the ease of every interaction to make your customers feel delighted
Customer Experience Trend Report 2020, Indonesia is now available for download!
Download ReportNET PROMOTER SCORE (NPS)® SOFTWARE
Help to turn customer turnover into customer loyalty
Omnichannel feedback collection ensuring consistent customer interactions
Achieve higher response rate across meaningful touchpoints to track and optimize customer engagement.
Whatsapp
SMS
Email
Tablet
App
Website
Automatically identify customers at-risk
Identify dissatisfied and at-risk customers with real-time detractor alerts and makes it hard for your customer to leave by closing the feedback loop on-spot.
Get instant detractor alerts to take action
Instantly close the feedback loop to make customers happy
Dynamic dashboards for a customer-centric organization
Deliver the right insights to the right people at the right time. Our role-based NPS dashboards save time by displaying role-specific metrics across your entire organization.
What is the Net Promoter Score (NPS)?
Globally, NPS is a popular customer experience metrics that is basically a single-question NPS survey to measure customer loyalty.
- On a scale from 0-10, how likely are you to recommend our company to your family or friends?
- NPS score help brands to assess customer loyalty as Promoters, Detractors and Passive
- Promoter: If a customer gave a score of 9 or 10 then the customer is clearly a promoter of the brand.
- Detractor: If a customer gave a score of 6 or below, then the customer is a detractor.
- Passive: If a customer gave a score of 7 or 8 then the customer is passive.
- We infuse sentiment analysis and predictive analysis in NPS software for organizations to turn detractors into promoters.
One Customer Experience Management Platform to drive customer loyalty, acquisition and engagement
Three solutions for any size of organization across multiple industries to achieve business goals
Customer Satisfaction Score
Stay on customer pulse by identifying key hurdles in a customer journey. Make them come back to you for memorable experiences