9 Ways to Improve NPS Response Rates
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Contents
1.
SurveySensum
2.
Qualtrics
4.
SurveyMonkey
5.
Jotform
6.
Google Forms
7.
Zoho Forms
8.
Paperform
10.
Wufoo
Typeform is one of the many online survey tools that help users create interactive forms to collect customer data quickly. It is creative and is focused to help businesses create forms with less friction.
Yet, some of the Typeform users, after enjoying its customizable web forms, find it unreasonably expensive and not meeting their purposes. All they look forward to is a cost-effective form builder without complicated features or plan limitations.
So, let’s explore the reasons why many businesses are looking for a Typeform alternative. Also, compare and examine the best Typeform alternatives available in the market today.
Why Typeform Alternative?
Though businesses use Typeform to capture feedback, there are some factors that are driving businesses away from it. Let us take a look at it.
- No analysis of the data collected
- Had to spend hours making sense of the data in excel
- Not for NPS, CES, and CSAT surveys – only for marketing surveys and forms
- Poor customer support
- Limited features on the basic plan
- Limited language customizations and data export functionalities
So which is the perfect alternative?
Which platform can you use?
Here’s the compared and compiled list of the top 10 Typeform alternatives that can help you out.
A Quick Comparison of 10 Typeform Alternatives
| Product | Important Feature | Free Trial | Free Version | Pricing | Customer Support | G2 review |
| SurveySensum | Cost-effective, exceptional support | Yes | Yes | $99 per month | End-to-end customer support (line chat, emails, blogs, etc.). | 4.7 |
| Qualtrics | Offers enterprise-level survey tools | Yes | No | Details not available | Live chat, online in-person training, etc. | 4.4 |
| SurveySparrow | Conversation and user-friendly interface | Yes | Yes | Contact for more details | Live chat, emails, and phone support. | 4.4 |
| SurveyMonkey | Uses advanced techniques like question branching and skip logic | Yes | No | $25/month | Email and Phone support. | 4.4 |
| Jotform | Auto email campaigns and conditional logic | No | Yes | $99 per month | Live chat and email support. | 4.7 |
| Google Forms | Easy to integrate with other Google apps | Yes | Yes | $12 per user/month | Phone call, live chat, and email support. | NA |
| Zoho Forms | Easy to collaborate with Zoho office | No | Yes | $50 per month for 25 users | Phone call and email support. | 4.3 |
| Paperform | No-code, quickly customizable and deployable forms | Yes | No | $135 per month | Live chat and email support. | 4.5 |
| Formstack | HIPAA compliant | Yes | No | $225 per month for 3 users | Live chat, emails, and phone support. | 4.4 |
| Wufoo | Payment integrations and robust security feature | Yes | Yes | $29.08 per month | Email support | 4.2 |
Top 10 Typeform alternatives in 2024
1. SurveySensum
SurveySensum is one of the leading online survey tools and a perfect Typeform alternative available in the market today.
Here’s why?
It can help you create beautiful NPS, CES, CSAT, and all kinds of surveys at all the touchpoints across the customer journey. After gathering all the feedback in one place, it runs text analysis and gives you common insights. And its cross tabs and powerful dashboards enable you to see all the critical data at a glance.
Moreover, you can customize the reports however you want.
SurveySensum is best suited for businesses that need to collect feedback as quickly as possible at affordable pricing. It is commonly used in automotive, insurance, and BFSI industries helping them enhance their customer experience in real-time.
Features:
- Improved data security to keep the data encrypted and private.
- Real-time feedback where you get notified of every response.
- The text analytics feature identifies the emotions behind each response and groups them accordingly.
- The automated word cloud feature tags word clouds automatically and understands the trends.
| Pros | Cons |
| Create NPS, eNPS, CES, CSAT, and other types of surveys quickly with the pre-built templates. | You may need support for complex integrations. |
| Has customizable plans to suit your needs. |
Free version – Available
Free trial – Available
Integration – Yes, it supports integrations.
Pricing – You get customizable pricing options. The basic plan starts at $99/month if billed annually.
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2. Qualtrics
Qualtrics is one of the most popular online survey tools. It is expensive but allows you to collaborate with multiple departments easily. It offers extensive integration support and provides real-time analytics.
Features:
- Offers enterprise-level survey tools
- Comes with built-in sentiment analysis tools
- Equipped with advanced tools like AI, ML, etc.
- Lets you capture feedback from multiple sources
| Pros | Cons |
| Can make real-time changes | Very expensive |
| Offers a very organized and detailed support page to figure out issues | Poor customer support |
| Often javascript fails and needs extra effort and attention to resolve it. |
Free version – Not available
Free trial – Available
Integration – Yes, supports integrations
Pricing – Contact the Qualtrics sales team for pricing details
3. SurveySparrow
SurveySparrow is an advanced survey tool that offers excellent analytics and user experience. It is easy to use and manages as its interactive and conversational interface helps you create surveys quickly.
Features:
- Responsive and mobile-friendly surveys
- Customizable analytics & branding
- Conditional branching & skip logic
- In-depth visual dashboards and reports
| Pros | Cons |
| Lets you collect data from multiple sources | Pricey plans |
| Provides chatbots and other technologies | Difficult to compare multiple surveys results |
Free version – Available [For personal use]
Free trial – Available
Integration – Yes, it supports integration
Pricing – Contact the SurveySparrow team to get pricing details
4. SurveyMonkey
SurveyMonkey gives you a lot of customization options and logic rules. But a big concern with SurveyMonkey is that you need to pay an additional amount if you want to add more users.
Features:
- Mobile-friendly, professional, and responsive forms
- Multi-format data export
- Question branching and skip logic
- Web links, chats, and emails to collect max response rates
| Pros | Cons |
| Lets you build advanced surveys | Customer service is often not that great |
| Easy to create questions, surveys, and polls | Pricey premium features |
Free version – Not available
Free trial – Available
Integration – Yes, supports integrations
Pricing – The basic plan starts from $20 per user per month
5. Jotform
Jotform helps you create robust forms and collect data easily. It also comes with payment integrations like PayPal, Clickbanks, etc., and offers secure data collection mechanisms. It has thousands of templates to choose from and lets you streamline work quickly and easily.
Features:
- Drag and drop form builder
- Auto email campaigns
- Offline data collection
- Conditional logic and custom notification
| Pros | Cons |
| Capture response even in the form of emails | Offers limited customization for form and analytics |
| Offers several integrations | Some form design features are buggy and slow down the form builder |
Free version – Available
Free trial – Not available
Integration – Supports integration
Pricing – The basic plan starts from $34 per month for 25 Forms
Want to get started with SurveySensum?
Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free
6. Google Forms
Google Forms is the simplest online survey form people are familiar with in the market. It is a perfect solution for both individuals and businesses if they need a simple form builder. It is similar to Typeform in most ways and enables you to create simple surveys and forms.
Features:
- Question shuffling and reordering
- Questionnaire customization
- Automatic answer suggestions for questionnaire
- Quick statistics and reporting system
| Pros | Cons |
| Unlimited questions and surveys | Not best for complex forms and surveys |
| Free for lifetime | Limited design customization |
Free version – Available
Integration – Supports integrations with other Google tools.
Pricing – The tool offers a paid plan for businesses starting from $12 per user per month.
7. Zoho Forms
Zoho Forms is a simple and generic form builder. Both businesses and individuals can use it to collect data and run it through other Zoho apps. Though it has limited features, it is a good Typeform alternative for those looking for a cheaper option. If you are using the Zoho toolkit, it is going to save you a lot of money.
Features:
- Quick and easy collaboration with other tools
- Built-in safety and security features
- Easy embedding of surveys into websites
- Seamless branding & drag and drop feature
| Pros | Cons |
| Works well with Zoho Office Suite | Free version is allowed only one user |
| Allows you to manage forms offline | Doesn’t offer room for customization |
Free version – Not available
Free trial – Available
Integration – Supports integrations.
Pricing – The basic plan starts from €10 per month
8. Paperform
Paperform is a creative form builder that allows you to create beautiful forms online. The advantage of Paperform is that you need not require advanced knowledge or expertise to create forms online.
Features:
- Quick payment & inventory integrations
- Conditional logic
- Completely customizable forms
- 650+ professional templates
| Pros | Cons |
| Provides plenty of customization options, and themes. | Lacks direct integration with eCommerce ESP and helpdesks. |
| Lets you add documents and multimedia files in the forms. | Need in-depth knowledge to use advanced features. |
Free version – Not available
Free trial – Available
Integration – Yes, supports 2000+ apps
Pricing – The basic plat start from $20 per month for 1 user
9. Formstack
Formstack lets you design forms beautifully with images, graphics, and other elements. It can collect the electronic signatures of respondents and doesn’t require you to learn to write a single line of code to get all these done.
Features:
- Conditional branching and logic on form
- Electronic signature capturing
- Intelligent analytics and reporting
- Simplified workflows and team collaboration
| Pros | Cons |
| Easy to set and use | You need in-depth CSS and other coding skills to integrate APIs |
| Reduces scrolling and displays one question at a time for better response | Customer support is not resourceful |
| Pricey plans |
Free version – Not available
Free trial – Available
Integration – Supports integration
Pricing – The basic plan starts from $50 per month for 1 user
10. Wufoo
Wufoo is a minimalistic tool that allows you to create quick online surveys and forms. It can easily integrate payment apps and e-commerce collaborations quickly. Moreover, it is cloud-based and has an excellent user interface.
Features:
- Branding and customization facilities
- Robust security features
- Real-time notifications
- Custom reports and notifications
| Pros | Cons |
| Provides integration support with lots of third-party apps | Often difficult and tricky to learn for novices |
| Connect with payment gateways easily | Often has outdated user experience and platform feel |
Free version – Available
Free trial – Available
Integration – Yes, supports integrations
Pricing – The basic plan starts from $14.08 per month
Which Typeform alternative is best for you?
You have read through all the 10 alternatives of Typeform and might still be at a hard place deciding which to choose for your business.
Well, here’s what you can do.
Identify your requirements, fix a budget, and then analyze each of the Typeform alternatives individually to come to a conclusion.
And do keep in mind one thing, you should choose the right one for your business and not what’s best in the market.
With that said, if you are still unsure about choosing the right software for your requirements, our experts are at your disposal. Please feel free to reach out and get a free consultation.
Want to get started with SurveySensum?
Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free
Frequently Asked Questions on the Typeform Alternatives
What are some free Typeform alternatives?
- SurveySensum
- Google Form
- Wufoo
- Jotform
You can read more about this from our resources 10 best Google Form Alternatives.
Why is SurveySensum the best choice for your business?
Apart from helping you with form building, SurveySensum helps you with
- The timely launch of the campaign
- Analyzing the collected data
- Prioritizing the action based on the customer feedback
- Provide insights and actionable tips to workout the data
What are the benefits of using an online form builder?
Following are a few of the benefits of using an online form builder.
- Easy to build
- Cost-effectiveness
- Collect accurate information/data
- Help improve/increase conversion rates
- The data collected will be securely stored
What is the best online form builder?
Some of the best online form builders include:
- SurveySensum
- SurveySparrow
- Jotform
- Formstack
- Wufoo
Want to get started with SurveySensum?
Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free
