Chapter 24: Fueling CX innovation With Transactional NPS
About the Webinar

? What led Allianz Indonesia to create their Customer Service Journey and Bottom-up NPS Program?

? And how their CX teams are monitoring the metrics in real-time and taking needful actions to bring CX #Innovation?

Listen to Tiwuk Siswadi, Head of Customer Offer at Allianz Indonesia along with our Head of Customer Experience, Nandkishor Tripathi, and Head of Product, Tanuj Diwan in the latest episode of the podcast #TheExperienceTalk – Fueling CX innovation With Transactional NPS

Who should attend?
Customer Experience Manager
Customer Support Professional
Customer Success Manager
Marketing Manager
Product Manager
About the Speakers
Tiwuk Siswadi
Head of Customer Customer Offer at Allianz Indonesia

Tanuj Diwan
Head of Product at SurveySensum

An enthusiastic leader and a product owner, Tanuj specialize in driving product vision while creating product roadmaps and ensures the priority of high-value requirements in every release to meet and exceed customer expectations. Steering scrum team in daily standups, sprint planning, backlog refinement, sprint demos, and retrospectives, Tanuj values face-to-face communication to collaborate across departments to achieve company goals. He is a futurist, with expertise in identifying opportunities and risk implications of emerging business and technology trends and commercializing promising opportunities.

Nandkishor Tripathi
Head of Customer Experience at SurveySensum

NK is a passionate Customer Experience Evangelist, a blogger, and an influencer with an overall work experience of over 18 years. He has previously worked with multinational brands like Microsoft, Tesla, Iron Mountain, Autodesk, McKinsey, Fandango, Sequoia, MGM, Verizon, Hulu, and many more and has exposure to multiple segments such as Automobile, Health Care, Retail, B2B, B2C, K12, and Other Education sectors. He has successfully managed complex platform transition, technology implementations, scripting to data processing and has taken leadership roles to optimize processes, increase the level of quality deliverables and increase overall client satisfaction.

Chapter 24: Fueling CX innovation With Transactional NPS

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