In this episode of The Experience Talk – Empathy in Customer Service – Can Empathy Be Taught?, Tanuj is invited by E-Write to share his thoughts on
- Can empathy be taught? Are we born with it or is it learned?
- Can we hire for empathy?
- How much is empathy affected by culture or nationality? How different are expressions of empathy in different cultures?
- How do we teach empathy to customer service agents whose culture differs from the customers they serve?
And a lot more.
An enthusiastic leader and a product owner, Tanuj specialize in driving product vision while creating product roadmaps and ensures the priority of high-value requirements in every release to meet and exceed customer expectations. Steering scrum team in daily standups, sprint planning, backlog refinement, sprint demos, and retrospectives, Tanuj values face-to-face communication to collaborate across departments to achieve company goals. He is a futurist, with expertise in identifying opportunities and risk implications of emerging business and technology trends and commercializing promising opportunities.