Chapter 10: How to create a Customer-Centric engaged workforce?
About the Webinar

In this episode of ‘The Experience talk: How to create a Customer-Centric engaged workforce?’, Tanuj is joined by Stacy Sherman from Doing CX Right and they are talking about

  • Creating a customer-centric culture,
  • Measuring the current state of customer-centricity,
  • Top challenges of a growth stage company to achieve customer-centricity,

and a lot more.

Who should attend?
Customer Experience Manager
Customer Support Professional
Customer Success Manager
Marketing Manager
Product Manager
About the Speakers
Stacy Sherman
CX Strategist from Doing CX Right

Bringing in a different perspective of humanizing business to differentiate companies beyond price, and building winning cultures, Stacy Sherman is a CX Strategist and Influencer who aims to connect authentic people & inspire great customer experiences fueled by motivated, engaged employees. Currently, she is the Director of Customer Experience and leading Employee engagement at Schindler Elevator Corp. She is also a Keynote Speaker, Coach, Podcaster, Blogger, Forbes Contributor, Host of “Women Leaders Making A Difference” community, and founding CX Board Member and Advisor at George Washington & Seton Hall University. She is also a prolific International Author and her two books on Customer Experience are launching soon.

Tanuj Diwan
Head of Product at SurveySensum

An enthusiastic leader and a product owner, Tanuj specialize in driving product vision while creating product roadmaps and ensures the priority of high-value requirements in every release to meet and exceed customer expectations. Steering scrum team in daily standups, sprint planning, backlog refinement, sprint demos, and retrospectives, Tanuj values face-to-face communication to collaborate across departments to achieve company goals. He is a futurist, with expertise in identifying opportunities and risk implications of emerging business and technology trends and commercializing promising opportunities.

Chapter 10: How to create a Customer-Centric engaged workforce?

These awesome customers trusted us as their feedback partners

And many more...

Join the 2000+ Teams that are using SurveySensum to deliver a great Customer Experience

Try for Free