Chapter 4: How To Run A Workshop To Customer Journey Mapping
About the Webinar

In this episode of the ‘Experience talk: Voice of Customer and Employee’, Tanuj Diwan – Head of Product with Nandkishore Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum runs a Customer Journey Mapping workshop. This workshop is divided into four segments.

  • Setting up the Objective
  • What to do before the workshop? – Preparation
  • What will you do on the day of the workshop? – Live workshop
  • What to do after the workshop?
Who should attend?
Customer Experience Manager
Customer Support Professional
Customer Success Manager
Marketing Manager
Product Manager
About the Speakers
Nandkishor Tripathi
Global Head of Customer Experience at SurveySensum

NK is a passionate Customer Experience Evangelist, a blogger, and an influencer with an overall work experience of over 18 years. He has previously worked with multinational brands like Microsoft, Tesla, Iron Mountain, Autodesk, McKinsey, Fandango, Sequoia, MGM, Verizon, Hulu, and many more and has exposure to multiple segments such as Automobile, Health Care, Retail, B2B, B2C, K12, and Other Education sectors. He has successfully managed complex platform transition, technology implementations, scripting to data processing and has taken leadership roles to optimize processes, increase the level of quality deliverables and increase overall client satisfaction.

Tanuj Diwan
Head of Product at SurveySensum

An enthusiastic leader and a product owner, Tanuj specialize in driving product vision while creating product roadmaps and ensures the priority of high-value requirements in every release to meet and exceed customer expectations. Steering scrum team in daily standups, sprint planning, backlog refinement, sprint demos, and retrospectives, Tanuj values face-to-face communication to collaborate across departments to achieve company goals. He is a futurist, with expertise in identifying opportunities and risk implications of emerging business and technology trends and commercializing promising opportunities.

Chapter 4: How to run a Customer Journey Mapping Workshop

These awesome customers trusted us as their feedback partners

And many more...

Join the 2000+ Teams that are using SurveySensum to deliver a great Customer Experience

Try for Free
https://www.surveysensum.com/cx/chapter-27-closing-the-customer-feedback-loop-turn-insights-into-action https://www.surveysensum.com/cx/choosing-the-right-gauge-nps-ces-csat https://www.surveysensum.com/cx/fueling-cx-innovation-with-transactional-nps https://www.surveysensum.com/cx/why-should-you-focus-on-the-customer-effort-score https://www.surveysensum.com/cx/the-truth-about-nps-surveys https://www.surveysensum.com/cx/why-product-managers-should-focus-on-product-outcomes https://www.surveysensum.com/cx/embedding-voice-of-the-customer-into-the-organization https://www.surveysensum.com/cx/empathy-in-customer-service https://www.surveysensum.com/cx/how-journey-mapping-has-evolved-from-traditional-ways https://www.surveysensum.com/cx/key-disciplinaries-of-cx-with-engati https://www.surveysensum.com/cx/how-to-drive-your-cx-strategy-using-okr https://www.surveysensum.com/cx/creating-meaningful-user-surveys-for-product-research https://www.surveysensum.com/cx/enhancing-cx-and-ex-with-human-experience-2 https://www.surveysensum.com/cx/enhancing-cx-and-ex-with-human-experience https://www.surveysensum.com/cx/elevating-human-experience-2 https://www.surveysensum.com/cx/human-experience-maslows-hierarchy-of-needs https://www.surveysensum.com/cx/chapter-11-how-marketing-impacts-customer-experience-in-b2b-saas https://www.surveysensum.com/cx/chapter-10-how-to-create-a-customer-centric-engaged-workforce https://www.surveysensum.com/cx/chapter-8-should-cx-and-ex-be-owned-by-a-single-person https://www.surveysensum.com/cx/chapter-7-how-do-cx-and-ex-meet-together https://www.surveysensum.com/cx/chapter-6-customer-onboarding-for-high-touch-saas https://www.surveysensum.com/cx/employee-engagement-in-2021 https://www.surveysensum.com/cx/chapter-5-impact-of-cx-on-business-metrics https://www.surveysensum.com/cx/chapter-4-customer-journey-mapping-workshop https://www.surveysensum.com/cx/chapter-3-define-your-customer-journey https://www.surveysensum.com/cx/chapter-2-are-you-prepared-to-launch-your-voc-program https://www.surveysensum.com/cx/chapter-1-getting-started-with-voice-of-customer-program https://www.surveysensum.com/cx/digital-cx-being-future-ready https://www.surveysensum.com/cx/employee-engagement-in-uncertain-times https://www.surveysensum.com/cx/driving-digital-cx-transformation https://www.surveysensum.com/cx/reinventing-cx https://www.surveysensum.com/cx/cx-a-new-differentiator-episode-5 https://www.surveysensum.com/cx/shape-the-future-of-cx-episode-4 https://www.surveysensum.com/cx/reboot-cx-episode-3 https://www.surveysensum.com/cx/the-new-normal-redefine-customer-experience-episode-2 https://www.surveysensum.com/cx/the-new-normal-redefine-customer-experience-episode-1