Chapter 7: How do CX and EX meet together?
In this episode of ‘The Experience talk: How do CX and EX meet together?’, Tanuj and NK are joined by Salman Sharif, Sr. CX Advisor at Forrester. They are talking about
- What is the Employee Experience?
- How can you create a VOE strategy from scratch?
- How to inculcate customer-centricity in your employees’ mindset?
- How to encourage your employees to disclose uncomfortable truths?
and a lot more.
A former UK Customer Experience Awards judge, Salman Sharif is a Customer Experience Specialist and Influencer. He has extensive experience in designing, managing, and delivering insight-driven projects for clients around the world. He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region.
NK is a passionate Customer Experience Evangelist, a blogger, and an influencer with an overall work experience of over 18 years. He has previously worked with multinational brands like Microsoft, Tesla, Iron Mountain, Autodesk, McKinsey, Fandango, Sequoia, MGM, Verizon, Hulu, and many more and has exposure to multiple segments such as Automobile, Health Care, Retail, B2B, B2C, K12, and Other Education sectors. He has successfully managed complex platform transition, technology implementations, scripting to data processing and has taken leadership roles to optimize processes, increase the level of quality deliverables and increase overall client satisfaction.
An enthusiastic leader and a product owner, Tanuj specialize in driving product vision while creating product roadmaps and ensures the priority of high-value requirements in every release to meet and exceed customer expectations. Steering scrum team in daily standups, sprint planning, backlog refinement, sprint demos, and retrospectives, Tanuj values face-to-face communication to collaborate across departments to achieve company goals. He is a futurist, with expertise in identifying opportunities and risk implications of emerging business and technology trends and commercializing promising opportunities.