A CX Influencer, Leader, Speaker, Author, and Consultant, Michael Hinshaw coaches executives and helps companies integrate digital and customer-centric innovation to improve business performance and drive verifiable, customer-centric growth and measurable increases in ROI. He has been recognized in multiple Top Global CX Influencers” lists and is the co-author of the best seller ‘Smart Customers, Stupid Companies.’ He has also been published and quoted in multiple publications such as HBR, Time, American Executive and was recognized as a Digital Customer Strategist and Customer Experience Innovator by ALM Intelligence, Forrester Research.

NK is a passionate Customer Experience Evangelist, a blogger, and an influencer with an overall work experience of over 18 years. He has previously worked with multinational brands like Microsoft, Tesla, Iron Mountain, Autodesk, McKinsey, Fandango, Sequoia, MGM, Verizon, Hulu, and many more and has exposure to multiple segments such as Automobile, Health Care, Retail, B2B, B2C, K12, and Other Education sectors. He has successfully managed complex platform transition, technology implementations, scripting to data processing and has taken leadership roles to optimize processes, increase the level of quality deliverables and increase overall client satisfaction.