In the latest episode of The Experience Talk – Key Disciplinaries of CX, NK talks about,
- How to design a CX program?
- How can machine learning and artificial intelligence elevate CX?
- How brands can earn long-term customer loyalty?
- What is the golden rule to success?
And a lot more!
NK is a passionate Customer Experience Evangelist, a blogger, and an influencer with an overall work experience of over 18 years. He has previously worked with multinational brands like Microsoft, Tesla, Iron Mountain, Autodesk, McKinsey, Fandango, Sequoia, MGM, Verizon, Hulu, and many more and has exposure to multiple segments such as Automobile, Health Care, Retail, B2B, B2C, K12, and Other Education sectors. He has successfully managed complex platform transition, technology implementations, scripting to data processing and has taken leadership roles to optimize processes, increase the level of quality deliverables and increase overall client satisfaction.